No reverse DNS (PTR) entries.

  • Answered

I have bought a reseller account with you. I am checking DNS settings of my reseller domain at and it shows error -
Reverse MX A records (PTR) ERROR: No reverse DNS (PTR) entries. The problem MX records are: -> no reverse (PTR) detected
You should contact your ISP and ask him to add a PTR record for your ips

I checked more about this in Google and many websites talk about how emails can bounce back if the domain has missing PTR record. When I checked with the support rep they said it is how the reseller accounts are setup.

I don't mind having on my reseller domain but all my client domains should not face this issue because email delivery is of prime importance to them/us.

Please provide more details about this and if this something that can be fixed.

Hello Amit, Thank you for your question on PTR DNS records. Please contact our Live Support for additional assistance with this. Also, please note that only VPS and VPS reseller accounts can have custom PTR set up from WHM as of now. Kindest Regaerds, Scott M