Failed to fetch zone file for ...

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Hi, i have a problem with advanced zone editor, it doesn't show any zone file records for neither domain. This is error message:

Failed to fetch zone file for [domain name].

I tried to reset the zone file of one domain, but i get next error message:

The adminbin “zone” in the “Cpanel” namespace call to function “RESET” ended prematurely: The subprocess ended prematurely because it received the “ALRM” (14) signal.

Thanks in advance for your help.
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Arn
Hello, Sorry for the problem with your DNS settings for your domain. If you are having a problem of this nature, please contact our live technical support team via phone/email/chat/skype. They will be able to resolve the issue directly for you. If you have any further questions or comments, please let us know. Regards, Arnel C.