Failed to fetch zone file for ...

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Hi, i have a problem with advanced zone editor, it doesn't show any zone file records for neither domain. This is error message:

Failed to fetch zone file for [domain name].

I tried to reset the zone file of one domain, but i get next error message:

The adminbin “zone” in the “Cpanel” namespace call to function “RESET” ended prematurely: The subprocess ended prematurely because it received the “ALRM” (14) signal.

Thanks in advance for your help.
Hello, Sorry for the problem with your DNS settings for your domain. If you are having a problem of this nature, please contact our live technical support team via phone/email/chat/skype. They will be able to resolve the issue directly for you. If you have any further questions or comments, please let us know. Regards, Arnel C.