Issues with Addon domain DNS

  • Answered
I'm contacting you on behalf of our client. I just had an issue i can't seem to resolve. The merchant has a domain '' which redirects to '' which is working fine. The 'www' version of can't be reached though. I just checked the advanced DNS zone editor and the CNAME record is listed so I'm not sure what could be going on. Any help is greatly appreciated.
Hello, Thank you for your question regarding DNS issues with an Addon domain. If your DNS (nameservers) are hosted elsewhere, you may have to confirm there is a record setup for the www version of the domain there. Also, if you recently made changes the delay may be caused by propagation. DNS changes typically resolve within 24 hours. Thank you, John-Paul