cannot create addon or subdomains via cpanel

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Hi i really need some help as i am trying to create an addon domain or a sub-domain but cannot do so from the CPanel, i go through the steps but it always fails to create a sub or addon domain, + i still cannot create a wordpress site using the software in cpanel, again any help would be appreciated, this is a brand new hosting account which i do not think has been configured correctly and would really appreciate someone taking a look to make sure as i shouldn't have these problems straight out the box.
Hello wyncole,

Thank you for contacting us about your difficulty creating addons and subdomains. I regret to hear you are having trouble with your new account. Judging from the error you were receiving and the earlier error involving Softaculous being unable to edit certain files, this looks like a permissions issue. That should be resolved now. Go ahead and try those services again and let us know if you are still having problems.

Christopher M.