I get an error when clicking on FTP accounts in cPanel

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InMotionFans
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I need to create a new FTP account for our webmaster. When I click the "FTP Accounts" icon I get this error "A fatal error or timeout occurred while processing this directive."

Can anyone help?
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christopherm
Hello, Thank you for contacting us about the fatal error you see when clicking on "FTP Accounts". I was able to replicate your error, but I advise contacting our Live Support department or submit a ticket so they can investigate the issue further. A solution may require account verification, which it is not advisable to share through this public forum. Best, Christopher M.