I get an error when clicking on FTP accounts in cPanel

  • Answered
I need to create a new FTP account for our webmaster. When I click the "FTP Accounts" icon I get this error "A fatal error or timeout occurred while processing this directive."

Can anyone help?
Hello, Thank you for contacting us about the fatal error you see when clicking on "FTP Accounts". I was able to replicate your error, but I advise contacting our Live Support department or submit a ticket so they can investigate the issue further. A solution may require account verification, which it is not advisable to share through this public forum. Best, Christopher M.