login failed on filezilla

  • Answered
I logged in with correct credentials but i'm getting this error message... Pls help!
Status: Connecting to
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER ziroop5
Response: 331 User *** OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Hello, Thank you for your question regarding FTP. According to the verbose output you provided you are connecting to the correct server but the cPanel password you are putting in is coming up as incorrect. Try changing your password again and see if it helps. If you still can not connect, try contacting our support department over a chat/call as they can view the logs live while you are trying to connect. Best Regards, TJ Edens