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Specific email addresses not getting through

JAVerseput 4 years ago in Email Troubleshooting 0
I know of two specific email addresses that never get to my Inbox. In one case the sender gets a non-deliverable message, and in another they get no response. I no longer receive emails from either one, and I've checked all SPAM folders. One person contacted their Red Tail support team, and they said my email server is immediately bouncing the message back. There is no explanation listed in the error. Any ideas?
Hello JAVerseput,

Thank you for your question on bounce back errors. Can you get a copy of the bounce back for us to troubleshoot?

Best Regards,
TJ Edens