Authentication failed S6 edge + and microsoft outlook 2013

  • Answered
I am attempting to add my company email to my s6 edge + and it will not allow me, it states that the authentication failed. Incoming and outgoing server is and my username is my email and I have entered my password correctly. What is the issue?
Hello, Thank you for contacting us about an "Authentication Failed" error when setting up email on your Android phone. Since an Authentication error means your username or password is failing, I recommend checking them for typos, or spelling mistakes. Also, ensure you are using your full email address as the username, such as [email protected]. You can test your password by logging into Webmail. If necessary, you can reset your email password from cPanel. If your problems persist, review your mail logs for record of your transmission. Since you are on a shared server Live Support can assist you with reviewing the mail logs. Let us know if you have any further questions. Thank you, John-Paul