Unable to receive e-mail using Outlook v15.15 (Mac)

Avatar
sawmog6
  • Answered
I can send e-mail just fine, I just can't receive it; the same set-up/login credentials work in Apple Mail (and I can see they arrive using SquirrelMail), so there's something specific to this (new) version of Outlook that's giving me a royal brain hernia. Any suggestions?

Cheers,
Rich
Replies 1
Avatar
0
Arn
Hello Rich, Sorry for the problem with sending emails using Outlook. I tested sending emails to a test email account created within your account and it appears to receive email okay. I know you're using Outlook for Mac, but can you provide information on how you're setting it up? The problem does not appear to be related to the server - if it was a server-side problem, then no accounts would receive email. You can check out this article that gives you the steps for setting up the email client. Check out How do I find my email settings, to get the right settings you would need to properly set up any email client. You can also review our tutorial article How to troubleshoot problems with receiving email. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.