404 error on /wp-admin

  • Answered

I am new to this and I had wordpress installed yesterday when I joined inmotion but I am getting a 404 error when I try to get into the /wp-admin dashboard. Any help is appreciated, thank you!
Hello Petee, Sorry for the problem with the domain name. There was a mistake with the domain name since we contract out and only support a limited number top level domains when providing domain registration services. I spoke with both a customer service and technical support supervisor about the issue. We do apologize for the mistake and a domain credit has been provided to your account for use in registering a different domain. If you're set to use the domain name that you tried to register with us (which ended in .design), you will need to use a different domain registrar that supports that TLD type. We can still host the domain name, we just can't register it. Apologies again for the confusion and the mistake and not immediately recognizing you were trying to register an unsupported domain type. Once you have the domain registered and pointing to our name servers, then the hosted site on our domain will appear on the internet. I hope this helps to answer your question(s), please let us know if you require any further assistance. Regards, Arnel C.