Queue needed for Prestashop

  • Answered

I'm wondering how hard it would be to allow customers who have service jobs (i.e. something they send in to have worked on by us) to have a queue number assigned to them.

1. Through the back office, admin assigns a job name and links it to the customer's account. The job entry name could also include a text area for simple notes (or just use the admin customer's notes text area).

2. A customer logs in via their regular account.

3. Customer sees what position their job is in - a box could show up with a large number, displaying what position their job is in.

i.e. "Your job is 27th in line, down from 31st since last week"

It seems to me that this is some simple math equations, an extra few database entries, and some code to make it display.

Any suggestions?

Thank you for your time,
Hello Jason, Thank you for contacting us about creating a service job queue in PrestaShop. I spent some time looking into this, and was unable to find any built-in solution in PrestaShop. This means you will have to custom-code/develop a solution. I saw your same post in the official PrestaShop forums, hopefully the community there will provide a solution. But, at this point you may want to consider hiring a developer. Alternately, you may want to consider using a separate ticket system, but keep in mind it will not communicate with PrestaShop by default and will have to be coded to do so. If you have any further questions, feel free to post them below. Thank you, John-Paul