Thoughts on “How to log into your Web Host Manager (WHM)

  • I can’t login to WHM.  I tried both and, and then i entered my cpanel user name and password.  My login was denied.  I double checked the user name and password by login into cpanel, and it worked fine.  Why I cannot login to whm?

    • Have you tried resetting the username/password? If not, you may want to try that next, and, if it doesn’t work, you should contact our Live Support so they can replicate the issue, verify credentials, and find a solution.

  • I am logged into the WHM, trying to set my back up status. I dont think I need root access, bc I am logged in. I was given insturctions to seach backup and follow steps, but nothing comes up

    • Hello Katrina,

      If you are using like automated backups in WHM then you would need Root access as it stores it outside of the user folder.

      Best Regards,
      TJ Edens

  • These instructions do not seem to be correct. From AMP, I do not even see a menu item for WHM. I need to enable ssh access otherwise I will need to cancel my account.


    • Hello Chris,

      Thank you for contacting us. WHM is only available to VPS Hosting, Dedicated Hosting, and Reseller Hosting users. If you have one of these accounts, and do not see the WHM link in AMP, please contact Live Support so they can provide account specific assistance.

      If you have a Shared Hosting account, SSH is enabled by default on your servers. Here is a helpful link to our guide on Logging into your server with SSH.

      Let us know if you have any further question.

      Thank you,

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