
How to Setup an Email AutoResponder in cPanel
An autoresponder replies automatically when a specific email address receives an email. This is great to use when notifying customers you have received their email and they will get a response in a pre-determined time frame. It is also helpful when you are out of the office (such as on vacation), since you can easily let people who contact you know you are currently away and will respond to their request when you return. In this tutorial we will show you how to setup an Autoresponder in cPanel. You can also setup an auto-responder in Webmail.
Creating an Autoresponder in cPanel
- Login to cPanel.
- Click the Autoresponders button in the Mail section.
- On the next screen, your Current Autoresponders will be listed. Click the Add Auto Responder button.
- Fill in the fields to create your AutoResponder. Below is a brief description of the available options.
Option Description Character Set The standard Character set is "utf-8," but you can change it here. Interval Here you can set how many hours to wait before autoresponding to the same email address. Email This will list the email address you are setting up the autoresponder for. From You can enter a "From" address here. I recommend using the same address a the Email field. Subject Enter a subject line here. For example: "John is out of the office." HTML Check this if you want to enter HTML into the "Body" of your email. Body Enter your Autoresponder message here. Start Choose if want this autoresponder to begin Immediately or set a Custom start time. Stop Here you can set a Custom date for your Autoresponder to stop responding, or set to Never - Click the Create/Modify button to save your Autoresponder.
You are finished when you see a message stating "You have successfully created... auto responder."
Congratulations, now you know how to setup an Email Autoresponder in your cPanel. We also have a full Education Channel that includes Everything Email.
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Section 1: How to Import Email Accounts and Forwarders into cPanel
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Related Questions
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2018-04-13 11:24 am
I would like the return address on the auto responder to be different from the address that received the original email. Specifically: Inbound email -> abc@XYZ.com XYZ.com sends autoresponder back, but the From is now DoNotReply@XYZ.com Can this be configured? Seems like a common use case. I don't see how... |
Staff 2,269 Points
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2018-04-13 12:27 pm
The cPanel Auto-Responder "from" address will always be the email address that the auto-response is configured for.
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2017-11-29 5:32 pm
If I wish to send an autoresponder 3 rd party like mailchimp do i have to configure anything in cpanel ? Ian |
Staff 41,374 Points
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2017-11-29 6:20 pm
We're not sure what you mean by "send an autoresponder 3rd party." MailChimp has its own mail system, so if you send anything from there at all, it is not using our mail servers. Mail with an autoresponder The autoresponder setup in our mail servers is for email being processed by our email servers. If you require further assistance, then provide more information about how you're using Mail Chimp with our servers and we can look into the issue in more depth.
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2017-08-01 8:04 am
I have clients who need to setup or initiate their autoresponder to new dates. Is there a way to do this without them going through the CPanel? |
Staff 10,440 Points
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2017-08-01 9:20 am
cPanel provides some documentation on performing command line maintenance, but this requires shell access, and these commands can do damage if not used cautiously. Using cPanel would be the safest way to achieve what you need.
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2017-07-19 4:26 am
Hello, How can we prevent Auto response to send for a specific emails ? |
13,821 Points
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2017-07-19 7:32 am
Autoresponders don't work that way. It really is all or nothing. Autoresponders will respond to everyone or not at all.
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2017-06-08 1:59 pm
I have tried to create an autoresponder using the guidelines above. However, when I click "create/modify" the page bumps me back up to the field where I am supposed to enter the pre-@ part of my email address. There is no error message explaining what is wrong and I have verified that the address in question does exist.
*Note: The above behavior occurs in firefox. When I attempt the same action in Chrome, clicking on the "Create/Modify" button produces no result whatsoever.
Are there any known problems that would result in this behavior?
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Staff 30,923 Points
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2017-06-08 2:05 pm
Since this does not seem like typical behavior, I recommend contacting Live Support so they can replicate the problem within your specific account.
Thank you, John-Paul |
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