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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

How do you leverage browser caching?

InMotionFans 3 years ago in Ecommerce / Opencart 0
I am increasing page speed on page speed insights and I am using htaccess code to Leverage browser caching but its not working please help me.
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Answered

Import CSV with Prestashop

InMotionFans 3 years ago in Ecommerce / Prestashop 15 0
I'm very new with Prestashop and I'm trying to connect my shop with the wholesaler's site (stock). I've got a csv file - it contains the url. I tried to import it - but I haven't found the option to import attributes (size - it's essential, as stock depends on sizes) and url. I suppose I'll need a module. Any suggestions which one or how to solve it? Thanks in advance!
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Answered

Opencart Emails Not Sending

InMotionFans 3 years ago in Ecommerce / Opencart 0
I have problems in receiving emails from my opencart website, when customers make orders I don't receive any emails neither the customer. I have tried both mail or SMTP , and I used the configuration as I saw them in my email info of the STMP , i have tried to put -f in front the email, I've tried to put ssl:// or without, I used secure213.inmotionhosting.com as the port SMTP Port: 465 , but nothing worked.
I want to use the SMTP method, and use the ssl secure port, i have ssl certificate installed already on the site.

Can you please help me to sort out this issue, my open cart version is 2.3.0.2
looking forward to your help!
Thanks
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Answered

How to edit website menu

InMotionFans 3 years ago in Ecommerce / Magento 0
Hi, could someone please advise how to edit a custom menu on my website please? I need to remove a word from the product name asap. I can edit all the pages and categories in the back end magento admin etc but after Googling it i think i need to access the PHP files? I have no idea how to find any code, can someone please help?

My web developer is out the country so I am picking this up. Thank you!
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Answered

Can't access Prestashop BO (back office) in 1.7.2 version

InMotionFans 3 years ago in Ecommerce / Prestashop 15 0
Hi community:

This weekend I tried to move to the new 1.7.2 version, all was installed properly (in Front Office) however, when I try to log into BO, after entering my credentials, the page doesn't move forward, only shows Prestashop's Penguin without the login form.

I tried many times, and always got the same result, enabled the debug mode and no error is generated

I was running 1.6.14 on the same domain (root) after failing with the bO access to 1.7.2 I restored my 1.6 backup and moved the 1.7.2 to a sub-folder and keep trying without results.

I've attempted to troubleshoot this issue further, and have reviewed the account's php.ini files, .htaccess files, database (to confirm the admin login information was correct and being accepted), and the database configuration information for the site. No adjustments have lead to additional information regarding the cause of this issue.

Hope you guys have an idea about what could be happening and can help me to solve it :(
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Answered

I cannot Modify PrestaShop Template

InMotionFans 3 years ago in Ecommerce / Prestashop 15 0
i have following template hosted witn inmotion Leo Motorcycle Store but it is not possible to make any change from back end
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Answered

can't “rewrite_module” and restart the server

InMotionFans 3 years ago in Ecommerce / Magento 0
Hello, I'm trying to enable rewrite_module for my magento 2 website and restart the server. I contacted the technical support and they told me to post my problem here.

I get a 404 error here http://a.engedny.com/pub/static/frontend/Engedny/theme762/en_US/css/theme-styles.css 404 not found error when file is exist on correct path with right permission.
Please help me as my developer is trying to fix this during the day. But he simply needs to enable this module and restart the server.

Thank you
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Answered

Cannot import theme into prestashop

InMotionFans 3 years ago in Ecommerce / Prestashop 15 0
I am not able to import the theme in my prestashop portal. I have tried using zip file to import but it shows "Invalid Format". Can anyone help me in this?
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Answered

Prestashop 1.6 Sitemap ERR_TOO_MANY_REDIRECTS

InMotionFans 3 years ago in Ecommerce / Prestashop 15 0
Hello,
I have a elite dedicated server. I have few sites using same Prestashop version.
Each time I try to generate a sitemap on one site I have an error : ERR_TOO_MANY_REDIRECTS

I have this error for already 4 months since I upgraded from Prestashop 1.4 to 1.6.1.4

My .htaccess file is good, I deleted it, regenerated it.

I tried with and without url rewriter
I tried in maintenance mode
This error doesn't show generate any error in the error log file

I contacted couple of times the inmotionhosting support but they couldn't help me on this issue.

This error happens since I upgraded Prestashop. On the other sites it's working (didn't upgrade).
The other sites also use 1.6.1.4

It's not a module issue, I tried 3 different modules and all of them generate this error

Any idea ?
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Answered

Migrating Magento 2 to existing server

InMotionFans 3 years ago in Ecommerce / Magento 0
Good morning.

We are a website design firm and we recently uploaded a Magento 2 site to a clients server. Performance is abysmal and I am wondering if support has any suggestions on server side settings/installations that would help get this site running better? The site works, it is just really slow.

Server has no load and has free memory. I/O isn't an issue and the database performance appears to be OK.

Before I dive really deep into figure out what is going on I wanted to know if there are any suggestions or requirements to run Magento 2 on this setup.

Thank you.