How to Configure Support Settings in WHMCS
As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system.
- Login to your WHMCS Admin
- Hover over Setup
- Choose the Support tab
- Fill in the settings:
Support Module: Select your option from the dropdown Support Ticket Mask Format: Key: %A - Uppercase letter | %a - Lowercase letter | %n - Number | %y - Year | %m - Month | %d - Day | %i - Ticket ID Ticket Reply List Order: Select the sort order you want to use from the dropdown Ticket Reply Email Limit: Email sending limit per 15 minutes Show Client Only Departments: Tick to show client only departments to guests (not logged in visitors) Client Tickets Require Login: Require login by the owning client for viewing tickets assigned to a client Knowledgebase Suggestions: Show suggested KB articles to a user as they enter a support ticket message Attachment Thumbnail Previews: Tick to enable thumbnail previews of image attachments (requires GD) Support Ticket Rating: Allow users to rate support ticket replies from staff Ticket Closure Feedback Request: Tick to enable sending of Ticket Feedback Requests upon closure of tickets Prevent Email Reopening: Tick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients. Update Last Reply Timestamp: Select the option you want Disable Reply Email Logging: Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space) KB SEO Friendly URLS: Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory) Allowed File Attachment Types: Seperate multiple extensions with a comma Service Status Require Login: Require a login to view the server status & network issues pages Include Product Downloads: Tick to include Product Associated Downloads in the Downloads Directory
- Click Save Changes
Now that you have gone through the Support options you are ready to proceed to the Invoice tab.