IMAP Issues Affecting Outlook 2013 and Office 365

It has come to our attention that many Outlook 2013 and Office 365 users are having issues within synchronizing IMAP folders recently. This appears to be happening across all hosts due to a recent update that Microsoft has pushed out to all of its users.

What causes the issue?

This issue is caused by installing one of the following updates that have been pushed out by Microsoft on 11/12/13:

KB2837618 or KB2837643

If you have not already done so, please avoid this update for a bit until Microsoft corrects the issue. If you cannot avoid the update, we will provide you with further steps regarding a temporary fix for the issue.

What does this issue affect?

This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox.

How do I fix this issue?

There are a few ways to resolve the issue:

Uninstall the recent updates (KB2837618 or KB2837643)

One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users. To do so, complete the following steps:

  1. Open your Start menu and click visit your Control Panel.

  2. Click Programs and Features

  3. Click View Installed Updates

  4. Locate either the KB2837618 or KB2837643 updates and remove them.

Disable the “Show only subscribed folders” option in Outlook

There have been reports that the problem can also be resolved by removing the setting that states to show only subscribed folders in Outlook. To do so, complete the following steps:

  1. Right-click the name of your account with the issue, then click the IMAP Folders… link.

    Changing setting for

  2. Outlook will open a box with IMAP folders.There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.

  3. Force sending/receiving within Outlook and everything should synchronize up properly.

Changing the root folder path

Be sure to back up any existing emails or transfer to an offline location before making this change. Replacing the root folder can possibly cause the loss of saved emails in the account.

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

  • Go to Change Account>More Settings>Advanced Tab

  • File>Account Settings>Account settings>Change…>More Settings…>Advanced

  1. In the Folders option, look for “Root folder path” and enter “INBOX” (with all caps).

  2. Save your settings and force a Send/Receive

We will keep this article updated as much as possible while the issue persists. If you have any further fixes that worked for you, let us know in the comments.

Thoughts on “IMAP Issues Affecting Outlook 2013 and Office 365

    • We would need more detail on the issue. Please include the version involved and a complete description of your problem.

  • I recently had to reinstall Outlook.  Now Outlook only syncs the Inbox of my Gmail account.  It does not sync Sent, Junk, Trash, or any other folder.  I have tried the 4 recommended fixes but none work.  One thing noticed in trying the second recommened fix, “Disable the ‘Show only subscribed folders'” is that when I click on the IMAP folders box, no IMAP folders appear.  Any suggestions?

     

    I have one of the problems described but none of the recommended fixes corrects the problem.  

    • I’m sorry to see that you are experiencing persistent issues. I recommend reaching out to Outlook/Microsoft for further support of their product.

  • thanks heaps … this has been bugging me for ages

    Disable the “Show only subscribed folders” option in Outlook  .. worked for me ..

    • We appreciate your thanks! If you are continuing to have problems, please provide specific information about the version of Outlook you’re using and any steps leading to that specific area or error.

  • Using Office 365 Outlook with AOL. AOL installed correctly (per AOLper tech service) but synch problems persist. Inbox and subfolders do not receive messages from server but Sent box does. Have tried the “uncheck” subscribed folders solution, reinstalled Office and AOL multiple times, even tried switching settings to POP. When I did that, the Inbox got messages, the Sent did not, and the Inbox subfolders were not there. All other features of Office work fine. Seems to be a specific synch problem. Help!

  • thanks a million i used (Disable the “Show only subscribed folders” option in Outlook)

    and it worked for me.

    thanks once more.

  • You say you added to root box and everything dissapeared – what does tha tell u lol? remove it? an your folders will re appear….

  • Hello – we are having an issue with subscribed folders which are not updating.

    We have 2 computers using outlook who both access the same account so we can share the available files.  When one computer opens new folders within the inbox, these sychronise and show up on the other computers inbox fine but we have recently found that any folders set up on the other computer are not updating in the outlook folders on the first computer.  When checking IMAP folders, these folders are showing up as subscribed and if we check webmail, the folders are there so they are synchronising to the server from the 2nd PC but they are not downloading in outlook on the first PC.  I have confirmed “when displaying hierarchy in outlook show only subscribed folders” is unticked, I have perfromed an outlook account repair and I have also tried changing the settings in the define send/recived groups to inbox only but none of these appear to work.

    Files which are put in the exisitng folders from the 2nd PC synchronise fine – it is just the folders.

     

    Do you have any idea how I can fix this issue?

     

    Thanks.

    • Unfortunately, I’m unable to diagnose what the issue is. To diagnose the issue would require removing and re-adding the accounts and setting things back up again.

      I recommend contacting Outlook support to have them advise what steps you can take to troubleshoot the issue with their software and go from there. If the folders are updating/synching in Webmail then Outlook (if properly configured) should be able to sync those folders on multiple computers.

  • I’ve tried all of these fixes and none have worked for me. The only way I can get new mail is to close Outlook and re-open.  Using Outlook Office 365 and w10.

    • Sorry for the problem with Outlook. If you’re having problems with setup my recommendation is that you speak with our live technical support team for assistance. If you continue to have problems then you may need to speak with Microsoft support to determine the source of your problems.

  • My boss was formely using outlook 2013(POP), then he stared having problem getting all his inbox mails, so we deleted the the account and create an IMAP account for the mail. He is able to get all his inbox mail now synchronizing well but his sent mails doesnt show in the outlook but reflect on his gmail server and his Iphone. pls help out . thanks 

    • I recommend you follow the instructions in the section: “Disable the “Show only subscribed folders” option in Outlook” of this article. This may help to display the missing Sent folder you are describing.

      Otherwise, check the setting for “Enable the Save copies of messages in the Sent Items folder option” to ensure that the messages are saved properly to the correct folder they would like. Microsoft has documentation for how to do this in various versions of Outlook here.

      I hope this helps!

  • Disable the “Show only subscribed folders” option in Outlook

    Worked like a charm for me in regards to two things I have been searching for 2 days.  New laptop and installed outlook 2013 and my first problem was not synching or allowing to delete an email from the inbox and the 2nd problem was not pulling in new emails.  I disabled the only show subscribed folders and both problems were fixed.  THANK YOU

  • The second solution ( unchecking subscribed within imap folders) worked like a dream after much frustration – inbox had been synching ok – however any changes made in mail folders within outlook were not reflecting back in yahoo mail itself– well done with a really useful solution

    cheers

    graham

  • we have facing outlook 2013 mails not coming my system 

    after close outlook & restart oulook mails comes please help me how to resolve this issue can you suggest me how to find out this issue

    OS WINDOWS 8.1 64BIT

  • This was a most vexing problem for me, and I just want to say that the

    Disable the “Show only subscribed folders” option in Outlook

    solution in this thread is what solved it for me.  Thank you very much!

  • Also check under the advanced settings, what the period of time to keep Mail offline has been set to.

    I had mine set to 1 month to limit the amount of data I store on my laptop .. and then I was wondering why subfolders where not displaying any mails – and the reason was because all the mail in the sub folder was older than 1 month. 

  • Thank you so much, I have been struggling with this for hours, and unticking that box in the IMAP settings sorted it in a jiffy!

  • just fixed the issue on outlook 2016 and win10 by doing this: Outlook will open a box with IMAP folders.There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.

    thanks for the tip!

  • i have only one issue now.  it just started after everything was working.  only the “sent” folder does not update from the yahoo web imap server.  alll other folders are synced.  any suggestions?

    • Hello Glenn,

      Thank you for contacting us. It is difficult to say without access to the logs, since you are hosted with yahoo. But, I have seen this type of issue when there are a huge amount of emails in the sent folder.

      I recommend checking that there aren’t a large number of email there, and possibly moving them to a different folder, such as “archive” or “backup.”

      They will still be accessible, but will not have to load/list all of the sent files every time you access the folder.

      Thank you,
      John-Paul

  • jeff, after a week including Microsoft paid for support, you struck it with the second option of disabling the subscribed folders.

    i don’t know how these solutions are found sometimes, but you should take great pride in this solution.  regards,

  • Hey guys,

    I really hope you can help me.

    I recently reorganized my Outlook 2013 and now the syncronizing via IMAP to Gmail is blocking invomcing emails.

     

    Basically the emails do come in, but only once the syncing is done, which takes forever, and whenever I move an email from my primary inbox into a “done” folder, the syncing starts again and takes so long before it is done.

    I have read so many articles about how to fix this but nobody ever seems to have an exact answer. At this point I would settle for a diagnosis so that I work backwards, or forewards for that matter, from here.

    You guys really look like you know what you are doing so I really hope you can help.

    • Check if you are storing a lot of emails in your INBOX, as it may be causing a delay. This is due to syncing all the folder contents every time it communicates with the mail server.

      Thank you,
      John-Paul

  • The easiest way to fix this sync folder problem (that is not getting your mail) is to go back to outlook 2010 because it does not use OST files.

    You will find that office 2013 uses both PST files and OST files to cache the server and this is where the problem is and Microsoft have been very silent on the problem.

    Search the net and no fix from them guest they dont have the answer yet.

  • I had the same problem for months. Drove me batty. Tried disabling the Show only subscribed folders option first and TADA it works. 

     

    Thank you for the help. This was for a business related email address and I was not seeing the emails on time. Now I can. (damn – more work 😉 )

     

    Cheers! 

  • Disabling the “Show only subscribed folders” option seems to have done the trick for me (Windows 10, Outlook 2010).  Many thanks to whoever suggested it.

  • I notice I have 20297 synchronization issues. Is that unusual I wonder?

    I also notice there is ZERO alignment between what OUTLOOK thinks is an IMAP folder and what I see looking at my mail directory in CPANEL.

    In plain english, this is royally screwed up and if you think Microsoft knows what there doing that has NOT been my experience at all. Their 3rd level expert doesn’t seem to think IMAP folders have anything in them! I guess it’s just 800 MB of entropy. 

    This is clearly driving thousands of your customers up the wall. What else can you suggest since none of the above has helped me a jot.

    • Hello Firo Stefani,

      Our apologies for the problems that you appear to be having with Outlook and making it work with your email account with us. It’s pretty hard to determine how we can help you since we have no details on the issue (Outlook version, account info, error messages, steps to duplicate the possible problem, etc.). If you can provide us further information then we may be able to help resolve problem. Otherwise, we would be guessing or giving you general info.

      Microsoft Outlook is a 3rd party email client that has many versions and iterations that can vary from customer to customer. The thing to focus on with the client are the email settings being used, how they are set in the client, and other settings that affect your email accounts such as folder subscription. You can find more information here: Everything Email.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • I have office 2013 on my computer and am still using windows 7. I typically use outlook from as part of office 2013 on my desk top, but it dose not always sync so if I go to hotmail/outlook.com or get my emails via my android phone or ipad the emails are not always the same. I understand my folders may take some time to sync, but emails in my inbox are not getting to me on my desk top using outlook via office 2013. What can I do?

    Thanks

    • Hello Elizabeth,

      Sorry that you’re having problem receiving emails on your desktop using Outlook 2013. If you are hosting with InMotion, I would first go through our Problems Receiving Email article. You can find more information about finding your proper email settings. If those check out and your email works in other programs like webmail, then you may need to consult with Microsoft support if your email client continues to give you trouble. If you want us to look at it,then please provide more information about your settings, steps to duplicate the problem and an email address that we can use to investigate log files.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • Hello,

    These last two weeks I am unable to access my mail office 365 account from home. It tells me that it looks like my connection is slow. However, the connection isn’t slow, everything else opens up and my internet downloads at about 1MB per sec. I can access my account fine from work, why can’t I access it from home? I never had any problems before and it is vital for me to be able to access it from both locations. Please help!

  • All of a sudden today Outlook 2013 will not receive IMAP email.  I get them on my iphone so the account is syncing there but on my PC i get nothing.  The only thing different from yesterday is that a Windows 10 update was performed.  The update number is KB3081455.

    Please help

    • Hello Dennis,

      Sorry for the problem with Outlook. If your phone is working the problem you’re having is client-side – meaning that something changed within your Windows settings or Outlook settings. It’s possible that the update to Windows 10 changed your security settings for the port you’re using. Double-check your settings for Outlook (you can find your email settings if you’re an InMotion Hosting customer by going here). Look for your Windows 10 firewall settings and make sure that you’re able to send email through the ports that are being used.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

    • Hello Dennis,

      Sorry about the problem you’re having with Outlook. Since your phone is receiving emails and syncing okay, then the problem is most likely related to your Windows 10 update, or something with your Outlook client.

      Double-check your email settings. Then look at your Windows 10 firewall settings. Make sure that your port and email server settings are correct. It’s possible that security has changed and it may affect the ports that have been set for your email client.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

    • Hello KELLY,

      Thank you for contacting us. First, I recommend disabling any POP accounts, since using it simultaneously with IMAP can cause issues.

      POP removes all emails from the server by default, then the IMAP account will not see any emails. This may be why you are not seeing any emails when logged in with IMAP.

      If your problems persist, check your email logs for record of your connection, or errors.

      Thank you,
      John-Paul

  • I am having the same problem on just one of my computers. We all use the same outlook account on three different computers and for the last 3 days one of them will not recive mail or sync. I don’t have the suggested updates on this computer. I have tried the Unsubcribe thing. And still no mail…. This is not the first time it has happened. I am seriously looking at a new mail system for the office.  

    • Hello Roisin,

      Thank you for contacting us. Since 2 out of 3 computers are connecting without issues, this problems seems confined to that specific computer.

      I recommend restarting the computer, and reviewing the email settings. I have seen instances where settings in Outlook were dropped/changed without warning.

      Next, check the mail logs while you are connecting (f you are on a shared server, can help you with this). This will confirm if the computer is attempting to connect to the server, or failing before getting there.

      Thank you,
      John-Paul

  • Setting up a new computer and running into an odd problem that might be related to this article.

    When I open Outlook 2013 the first screen has a message We didn’t find anything to show here. The mesage field is blank.

    If I go down 1 line to Inbox, all my messages show properly, and the unit sync properly.

    NOW the issue, if I go farther down in my messages, and delete a couple, the cursor jumps back up to the top of the stack, and Outlook syncs for awhile. It makes cleaning up the box very difficult. Even worse, this is on the wife’s computer who does not take to change well to start.

    PBAJ sandwhich to whover helps me get this straight.

    • Hello Patrick,

      Unfortunately we cannot troubleshoot email client behavior, only provide settings for connection. With active issues such as this, you will need to contact Microsoft’s help (possibly their forums since they are free).

      Kindest Regards,
      Scott M

  • My Outlook stopped synchronizing after updates installed on Aug 15, 2015. I do not have the above listed updates. 

  • Disable the “Show only subscribed folders” option in Outlook….

     

    Worked perfectly to solve problem in Outlook 2013 for windows (running windows 7)!  Thanks so much.  Solved a problem that perplexed me for hours. 

  • I HATE this new software Windows Outlook.  Why can’t you just leave a blasted product alone.  I have better things to do than have to spend hours trying to work out what I need to do to fix Windows update stuff ups.

  • Changing the root folder setting caused me lose EVERY EMAIL FOR FIVE YEARS that I had saved!

     

    AAAAAAGH!

     

    Starting over sucks!  Now some of my folders are still not syncing with outlook… I’ve tried the other two suggestions as well.

    • Hello Page,

      Sorry to hear about the issues with Outlook. This is definitely a Microsoft issue and changing the root folder path is definitely not the best solution for everyone. I reviewed Microsoft’s support forums to see if others had encountered the issue and if they had a solution. Check out this post. This is another reply that my help resolve the issue of your missing mail.

      Sorry again for the issues with Microsoft Outlook. If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • I’ve done everything on here in an attempt to sync my Outlook 2013 with my Godaddy webmail account via IMAP.  Everything works perfectly — except for the fact that my INBOX still has yet to receive a single message (while all of my subfolders sync perfectly).

    1) These updates are not on my computer (verified): KB2837618 or KB2837643.

    2) I did this as well: Disable the “Show only subscribed folders” option in Outlook

    3) I did this as well: Changing the root folder path (and all of my subfolders disappear and my Inbox still does not sync).

    Thoughts, solutions?

    Thanks!

    • Hello Kyle,

      Sorry that it appears your INBOX is not receiving emails. If your webmail is working for your account, then the issue is most likely one of configuration. You may need to review your Godaddy support documentation for the proper settings or have one their techs look. Webmail is simply a client to view email and generally runs using the IMAP protocol. Also, you mentioned the subfolders working, so it doesn’t appear to be a server-side issue. The docs that I could find for Godaddy’s Outlook are here.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

    • Hello David,

      Thank you for contacting us. The “INBOX” setting is specific to our servers, if you are not hosted with us it may differ.

      Since by default, IMAP stores emails on the server, changing this setting does not delete anything. It just changes the folders you see/store emails in.

      Changing it back to the original setting, should allow them to see the original folders again. Here is a link to the official Microsoft guide on how to Choose which IMAP account folders appear in Outlook.

      Thank you,
      John-Paul

  • Thanks for the above, but found a fool-proof, simple solution to my days and nights of frustration and gigabytes of wasted downloads caused by Outlook bugs – went to Thunderbird last night – amazing – simple, efficient and no stupid syncing wheelspin

  • How come the email below (which is really my issue) is considered acceptable and mine is not?  I don’t understand – can someone spell out exactly what this forum is for and what is not for?  I just want to make sure I use it appropriately.  Thanks

    • Hello Rammy,

      I apologize as I must have misread your original question. I believed you were having issues with the functionality of the software not having issues with your IMAP folders not syncing. Have you made sure that you subscribed to the folders and that you are indeed using IMAP to connect to the server? Are you still getting the emails in those folders put into your inbox or are you not seeing them at all?

      Best Regards,
      TJ Edens

  • Hi all:

     

    I haven’t found a solution anywhere that fixes the problem I’m having syncing Gmail IMAP with Outlook 2013. It was working fine, and then suddenly it has stopped updating the Inbox. If I select another mailbox, it will sync my inbox sometimes, but sometimes it won’t. In addition, sometimes the main Outlook window will close for no apparent reason, leaving a process running, but no open window and no incoming mail. I think this ghost process has to do with send/receive. Send/receive, tby he way, doesn’t work AT ALL — nothing I do with it makes Outlook sync my Gmail IMAP inbox.

    This is starting to interfere with my work, because I’m not getting urgent and important emails. Other than spending hundreds of dollars to purchase Outlook 2010 and revert, is there any solution?

    Thanks in advance!

    • Hello AH,

      Please check out this post concerning that exact issue. It appears to be heavily discussed in Google forums. They provide a link and hopefully a good solution for your particular situation.

      Regards,
      Arnel C.

  • Thanks Scott and I hadn’t realised that I was asking questions outside of the remit of this webpage – so apologies. Can I therefore just ask one question which is about functionality with Outlook 365 Home.

    Why won’t Outlook 365 Home not synchronise on my PC and laptop?  The inbox, outbox and sent mail boxes synchronise fine.   But I have other folders and if I move items in and out of them, that bit doesn’t syncrhonise.  It used to.  But now it doesn’t.  It’s so temperamental!

    (Both PC and laptop are Windows 8.1 64 bit).

    • Hello Rammy,

      These are still questions specific to the Office 365 service that should be presented to Microsoft as there may just be a simple setting you would need to change.

      Best Regards,
      TJ Edens

  • I am currently using Outlook 365 Home linked to a googlemail account.    Currently, in my Outlook folder (which sits on my PC), I have around 80 sub folders with various items in them.  I also have about 8 subfolders (or groups) for my contacts – for example, like ‘work colleagues’, ‘trainees’, ‘family’ and so on. 

    THe problem I am experiencing is that Outlook 365 Home on my PC and my laptop do not synchronise very well and it is giving me a massive headache.  Sometimes it works, sometimes it doesnt, and I’ve learnt that Windows Update has a lot to do with it and both machines need to be updated all the time.   It’s a headache as windows updates come out so frequently and at other times, the synch just doesn’t happen for whatever reason.

    Questions

    1. Will installing Outlook 365 Business solve my headache?

    2. As a single person (not a business) can I still subscribe to a Businesss Outlook 365 account?

    3. Can i still link my Google email account to Outlook 365 Business or do I have to import everything over to a new Outlook account which will then take over all my email messaging?  If the latter, does this mean I end up having a new @outlook.com email address or something?  Can I not keep the old? 

    4. Can I have multiple contact folders like I can currently have with my Outlook 365 Home?

    I know I’m asking a lot of Qs here, but this probably reflects the headache I’ve got.  Thank you so much to ANYONE who replies.  I really appreciate you. xxx

    • Hello Rammy,

      These are questions you may want to ask Microsoft or at investigate on their Outlook 365 website/forums.

      Kindest Regards,
      Scott M

  • I am having trouble logging into office 365. I go to Valdosta State and it uses this email system. Someone from another school used my computer and every time i go to office 365 their school pops up and it will not allow me to log into my school’s system. Is there anything that I can do to solve this.

  • Hi

    I am using Win7 with Outlook 2013. Facing sync issues with Yahoo IMAP Inbox folder only.

    I installed Yahoo IMAP account with Outlook 2013, all my folders/subfolders including Sent & Trash are perfectly syncing except Inbox. My Yahoo inbox has around 5000+ mails, but outlook only synced 600+ mails.

    My fresh emails are arriving perfectly in outlook. Many mails from past are missing.

    Please help me with advanced troubleshooting, as I have already tried basic steps such as :
    Deleting profile, deleting OST/data files & reconfiguring Yahoo IMAP account.
    Repairing Microsoft office, Reinstalling MS office  etc…

    • Unfortunately what you are experiencing is beyond the scope of this article. You may want to check with Microsoft Outlook support for further assistance.

  • Thanks a lot, step 2 and step 3 helped me resolve my sync problem, atleast for now sync has started

  • Hello – I’m not able to receive nor send email in my computer and in my phone i only receive emails not send. please advise. Thank you

     

  • I was having issues with the synchronization of of my outlook folders between my main desktop and laptops. I came to your site and followed the advise re entering ‘INBOX” (Caps) in the Root Folder Path. It wiped out all my folders. Help

     

    • Hello Nancy,

      Thank you for contacting us. The “INBOX” setting is the RootFolder Path on our servers, but it may differ based on your email host.

      Since you just changed the folder path, changing it back to the original name (whatever it was before ‘INBOX’) should list your folders again.

      Thank you,
      John-Paul

  • I’ve had trouble with Outlook 2013 similar to what is described in the article, but without the prescence of the two offending Microsoft updates.  Inmotion client with a Cpanel admin email service installed.

    The suggested fixes of INBOX and unchecking subsribed folders resolved most things for me.  One lingering problem, that I don’t experience with Outlook 2010 and IMAP addresses, is purging deleted mail using the Folder\Purge\Purge Marked Items menu path.  (it will delete when changing folders with that option selected, but it’s curious that the menu path above gives this error:

    Task ‘Purging subscribed folders on bill@hugosrestaurant.com.’ reported error (0x80004001) : ‘Outlook cannot download folder (null) from the IMAP e-mail server for account bill@hugosrestaurant.com. Error: Outlook cannot download folder (null) from the IMAP e-mail server for account bill@hugosrestaurant.com. Error: . If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’

    • Hello Bill,

      Sorry for the problem with Outlook. I found a very good post in Microsoft Support in regards to this very error. Please look through the thread and try the various suggestions. Many people have reported the exact error and hopefully, the solution(s) they have provided will help resolve yours. Outlook 2013 IMAP folders not Syncing properly.

      Kindest regards,
      Arnel C.

  • Sync was not working for a couple of months and i did not realise until i went traveling and found that from my laptop ihad e.g. 10 folders and when i looked on my I pad i only had 4 folders but i had already sorted a resolution for Syncing and by the time this had finished found that it synced was was on the server to my laptop and ipad but had removed from my laptop the folders i had created in the last couple of months. q. how can i get these back?

     

    • Hello Chris,

      Have you tried checking the webmail client to see if your folders are there? If so then you would just need to re-subscribe to them. If not then you would need to re-create them.

      Best Regards,
      TJ Edens

  • After trying for 3 Weeks (!!) and checking all advice i could find I decided Outlook 2013 just does not cooperate with IMAP. Most of the time it hangs. I uninstalled it, keeping the rest of the office suite and installing just Outlook from the 2010 version. Believe it: that works. I like the icon better anyway.

    Some of the VBA changes are also very stupid, like not being able to compare 2 variants on equality when the current type is e.g. a MAPIitem. 

     

     

  • I couldn’t solve this problem until I changed from an “imap” setting to the “pop” setting with charter.net. I don’t know what problems using the “pop” setting causes, but I’m getting my emails for the first time in 2 weeks so I’m happy.

  • I’ve just set up a few accounts on the Outlook Desktop 2003 (11.5608.5606). The ones set up with our company domain are working (all IMAP) whereas there are 2x hotmail domain (live.co.uk & outlook.com) that have been set up using “Outlook Connector” which are not working.

    The 2nd issue is that the emails are only showing in the individial “Inboxes” of subsequent maiboxes and the only way to access them is by using the individual dropdowns of the mailboxes and then selecting INBOX.  My understanding is that they should appear on the mailbox name without having to follow Dropdown>Inbox.  They’re not appearing in the Outlook Inbox either.

     

    I’ve followed the steps mentioned above and can confirm that my windows did not have those 2x updates and that I’ve set the route path to INBOX and have unchecked subscribed folders.

     

    Help!

    • Hello Zubair,

      Sorry to hear that you are having problems with Outlook email. We can try to help you with those issues, but we would need more information. You may be better off speaking with a Microsoft Support representative if you are having client-specific issues. If you are having setup issues where the account is not connecting, then you should be double-checking the IMAP settings that are used to connect to the mail server. Are you using an Exchange server? Or are you trying to connect to an email server that InMotion hosts? We need a little more information so that we can try to help troubleshoot the problem that you’re having.

      Regards,
      Arnel C.

    • Hello Jose,

      Thank you for your question. If your email is working through your phone, but not on your computer. Try changing your settings on the computer.

      For example, if you are using non-secure email settings, try using the secure SSL options. This will require you to change the port, and may help. Otherwise, you may have to contact the email provider, to see if they have a different setup, or known problems on their servers.

      Thank you,
      John-Paul

    • Email issue just started 2 days ago- could not find those updates but did the other two items on your list and voila! it works again
      Will start your site – thanks –