Our goal is to provide you – our valued customers with holistic WordPress product, functionality, and design troubleshooting support.
If you’re interested in a fast, secure WordPress experience and not interested in spending hours tweaking and optimizing, check out InMotion Hosting’s superior WordPress Hosting packages.
Our world-class Technical Support team is available to serve you 24/7/365 by chat, ticket or phone.
Incidents
InMotion Hosting considers incidents to be one-off occurrences, for example, you’re receiving error messages or cannot log into your account.
The chart below outlines the specific incidents that are covered by our Technical Support.
Service Requests
InMotion Hosting considers Service Requests to be tasks that aren’t problems, but still require assistance from Technical Support. The chart below outlines the specific Service Requests that are covered by our Technical Support.
Out of Scope
InMotion Hosting Technical Support is always willing to help; however, there are certain issues that fall outside of the scope of our support. We will try our best to offer guidance, but the issues and requests below are considered outside of the scope of the Technical Support that we provide:
Themes
- Custom coding/development
- CSS (Sidebar/Content out of place/below each other)
Plugins
- Custom coding/development
- Advanced configuration
Site Development
- HTML/CSS/JS
- Website Design
- WordPress Multisite Configuration
Dashboard Issues
- Visual Editor White Text
- Nonce Issues