InMotion Hosting Support Center

In this tutorial:

WordPress is one of the many great tools InMotion Hosting offers to their customers to build dynamically driven websites. At times, you may find yourself having to troubleshoot errors in your WordPress website. Here we'll discuss some basic techniques when troubleshooting some common errors in WordPress.

Turn on WordPress Debugging

With debugging turned on, it is much easier to locate any errors within your WordPress site as well as any plugins and themes that may be causing errors. This is covered in our full guide:
Turning on WordPress debugging.

Disabling your WordPress Plugins

Some plugins may interfere with other plugins and cause your WordPress site not to load correctly. A common troubleshooting technique is to disable all of your WordPress plugins. If this resolves the issue, then you'll want to enable each plugin one by one and test your site until you determine which plugin is causing the issue.

Some problems caused by plugins will prevent you from logging into your dashboard. If you still can log into your dashboard, then navigate to your plugins page and continue to disable all your plugins and test as described above. If you do not have access to your WordPress dashboard, however, you can use an FTP client such as FileZilla to rename your plugins folder (which will disable all of your plugins). Click here for more information on disabling your WordPress plugins.

Disabling your Current Theme and reverting to the Default

Some themes include custom functions that, at times can cause errors. When troubleshooting issues, it is important to determine if the error is related to a theme. To do this, you should change your theme to the default theme in your WordPress installation. This should be one of the first steps you take in troubleshooting errors in WordPress. If your error is resolved by reverting the theme to the default, then you know it's an issue with your chosen theme. 

If you have access to the WordPress dashboard this is achieved by going into the themes option on the left side menu pane and activating the default theme. If you do not have WordPress dashboard access, and in some cases with errors this may be true,  you can disable your theme by FTP as well. Once you are connected via FTP with an FTP client such as FileZilla, you then will navigate to your themes folder. Rename your current theme and WordPress will automatically revert to the default theme. 

Other Common Errors

404 File not found errors: When you see a file not found error, you will see see a full path to the file that is missing. Retrace the path via FTP and see if the file exists. Remember, you are on a linux server so file names are case sensitive. Test.php is not the same file as test.php. 404 errors are commonly associated with permalinks or the coding in the index or search files as well. Resetting WordPress Permalinks often will rebuild the links and correct the problem.

Memory Exhausted errors: This is an error that typically mean you have not allocated enough memory for php to run the desired action. The error message will look similar to this:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 1966080 bytes) in /home2/user1/public_html/fantasy/wp-includes/class-simplepie.php on line 5353

This can be corrected by adjusting your memory allocation in your php.ini file. You should have a php.ini file in your default folder where you installed WordPress. If you do not,  you can find the file in your public_html folder and copy to the same location as WordPress. Once the file is in it's correct place, you will need to open it up in an editor. You can do this in File Manager in cPanel. Find the line of code that says:

memory_limit = 8M

Now you will need to change it to something like this:

memory_limit = 16M

NOTE: you may need to keep adjusting this number to find out how much memory you need to allocate. If 16M does not work increase the number to 32M.

If you need help updating your php.ini please read the article on, updating your php settings.

Database Corruption Issues: At times, it is possible that your WordPress database has become corrupt. You can find out more information on checking and fixing corrupt tables in a database by reviewing our article. 

WordPress showing a blank page: If your WordPress website is showing a blank page, it's typically caused by a php error. If php is configured to hide this error, you'll get a blank page displaying on your website. Please read our article on how to handle blank pages in WordPress

Was this article helpful?

Related Questions

Here are a few questions related to this article that our customers have asked:
Wordpress Backend EXTREMELY SLOW
Issues uploading images in WP
What does this message mean?
Page was blank (Error 404 - Not Found)
Problems adding products to WooCommerce Cart
Email arriving as plain text
windows.location is not working
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

n/a Points
2019-03-22 2:47 pm

I get this message on my Homepage:


The backup of this post in your browser is different from the version below.

Restore the backup


What can I do?

3,820 Points
2019-03-22 2:55 pm
Can you confirm whether this message is displayed while viewing your homepage or while editing your homepage?

That message typically indicates that the browser is opened for editing a page that has since been updated/modified. Thus you can choose which version to continue to load in your browser.
n/a Points
2018-11-09 11:09 pm

Hi there,I have having difficulties loading my wordpress website. The domain is *hidden for security* and I am not sure what the problem is. My website developer has tried to push the blame away even though I know there is something wrong with the way he developed the website.Please help as I need this website for business.

3,820 Points
2018-11-12 11:33 am
Hi, I recommend following the steps in our guide here, to get a diagnosis of what is causing any loading issues with your website. I hope this helps!
n/a Points
2018-03-18 8:55 am

I have a website of wordpress and i bought the free domain and when i want the recaptcha it is a problem pls can YOU HELP ME GUYS????????????????????????????????


42,943 Points
2018-03-19 10:23 am
We would need more information on how you have configured the plugin in order to help you. My recommendation is that you contact the support team/author responsible for the recaptcha plugin in order to get specific assistance. The contact information for them can usually be found on the plugin page.

n/a Points
2018-03-13 5:43 am

hi, i am using windows server 2012 r2 and using wordpress plateform to run my website. i bought a domain and redirect my website from my host to new domain. but when i entered my domain name it shows my current ip address , i tried 100,000 ways to solve it but failed if anyone can help me with a sure short way please reply to my comment.Regards Khalid

42,943 Points
2018-03-13 10:31 am
Hello Khalid,

Sorry for the confusion with your website IP still showing at your location after a redirection. You will need to keep in mind that a re-direct does not change the location that a URL will resolve from. A re-direct accepts traffic from the internet and then tells the request that the site is actually elsewhere. This is why your URL is still showing the IP of your current server location. In order to change it, you would need to make a DNS change and redirect web traffic using an A record change; or, you would need to move that URL so that its DNS is controlled by the other location. If you are familiar with either of these types of changes, I highly recommend speaking with your web host's technical support team. If you are a customer of InMotion Hosting, then you can contact our live tech support team through the information at the bottom of this page.

n/a Points
2017-09-28 8:57 pm


i am new user, i just start with them storevilla pro, and i activated the woocommerce, my problem is that : when i clic on the categorie  or product,i see this message

Oops! That page can’t be found.

It looks like nothing was found at this location. Maybe try one of the links below or a search?


what shall i do


13,821 Points
2017-09-29 7:06 am
Try <a href="">resetting your permalinks</a> in the WordPress dashboard.
n/a Points
2017-07-12 6:42 pm

i just uploaded my site a week ago, but now am trying to go back to the wordpress dashbaoard to edit a few things but i cant login, CANT even access the login page i keep getting this error msg


Not Found

The requested URL /wp-login.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


so i tried to do a restore backup wp in the restore/backup arear in my cpanel but the backup has been removed.


please what do i do


31,595 Points
2017-07-13 3:05 pm
I successfully navigated to your login page by going to: (Be sure to replace with your actual domain name).

Are you still having issues at this time?

Thank you,
n/a Points
2017-02-13 10:44 am

Hi i'm getting the 


error, I have disabled the plugins, chnaged the Theme and checked the files are there and still it cant resolve the page. Any ideas ?




43,761 Points
2017-02-13 4:39 pm
If you are able to get into the admin dashboard, go down to the Settings >> Permalinks and change them to another selection. Save the setting and then set it back to what you had. Save that and you may be able to see the pages again.
n/a Points
2019-03-02 8:14 pm

Thanks very much for your helpful instruction!

n/a Points
2017-01-14 7:32 am

Hello, excuse me, I'm still new to Wordpress and I'm currently facing a problem with my premium version. All of the icon images on my dashboard and theme don't show up properly, as you can see here, Any idea how to fix this issue?... Thanks a bunch mate.

13,821 Points
2017-01-15 4:28 pm
The images/ icons are loading the theme has set those accordingly. Look here:

You will need to follow the themes instructions on swapping those out.
n/a Points
2016-03-09 6:21 am

In wordpress dashboard when I click on Pages, I get this message "Oops! That page can’t be found.

It looks like nothing was found at this location. Maybe try one of the links below or a search?"

Please help me to fix this issue. Im using wordpress 4.4.2 and zerif lite theme.

Please click in this link to see the problem.

My website is

42,943 Points
2016-03-09 8:42 pm
Hello Anand,

Sorry for the problem with the WordPress site. Even with the screenshot, it's difficult to tell what you have done in order to generate that error page. Bascially, if it's not there, then that means a page is missing. The pages/posts are kept in the database. If someone has not deleted it then there's a possibility that there's a problem with loading the data from the database. Make sure to try repairing the database. Otherwise, you should use a backup to recover. It doesn't appear like you're an InMotion customer so we can't investigate it directly, but if you want for us to continue reviewing the issue, please give us the steps you're taking to duplicate the error.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2015-07-30 8:43 am

I have an issue in disabling the current theme to get back to the default one. any help?


31,595 Points
2015-07-30 11:31 am
Hello Shashaa,

Thank you for contacting us. As described above, you can disable your theme by FTP. Once you are connected via FTP with an FTP client such as FileZilla, you then will navigate to your themes folder. Rename your current theme and WordPress will automatically revert to the default theme.

Have you tried this?

Please explain the symptoms you are having, when you try to change themes.

Thank you,

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

23 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!