InMotion Hosting Support Center

You can use your Gmail account to send and receive your domain email address by setting up your domains email address as a POP3 and SMTP account at Gmail. This article will explain how to set up Gmail to use your domain email address.

If you are unsure what your email settings are, you can find them with our Email Configuration tool.

Configuring POP3 and SMTP at Gmail

  1. Log into your Gmail account.
  2. Settings POP3 SMTP GmailGo to the Gear at the top right and select Settings.
  3. Accounts POP3 SMTP GmailClick the Accounts tab.
  4. Add POP3 SMTP GmailNext to "Check mail from other accounts (using POP3)," click Add a POP3 mail account you own.
  5. Click Next POP3 SMTP GmailEnter your domain's email address and click Next Step.
  6. Gmail POP client setupEnter your POP3 information for your domains email address in the form.

    Click Add Account.

  7. Email addedYou will see a message stating Your mail account has been added. You can set the email to send as well.

    Note! If you do not want to send through Gmail, click the No radio button. You don't need to follow the next steps.

    If you want to send through Gmail, select Yes and Click Next Step.

  8. Enter your name POP3 SMTP GmailEnter your Name.

    Click Next Step.

  9. Gmail Settings Account POPOn the Send mail through your SMTP server page, fill in your SMTP Server, Username (full email address), and Email Password. Then, click Add Account.

  10. Gmail POP Verification codeNow, Gmail will email a verification code to the address you just added. Check your domains email for a message Gmail sent you. Click the link in the email, or Enter the code into the text box and click Verify.

    Final view POP3 SMTP GmailNow you will see your Domains email address in the Send Email As and the Check mail from other accounts section.


Congratulations, now you know how to Setup Gmail for POP3 and SMTP! This guide is part of our full Email Education Channel.

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Related Questions

Here are a few questions related to this article that our customers have asked:
New account. Adding PoP3 Account For Email
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n/a Points
2014-10-07 3:47 pm

Starting at Step 9 this process doesn't match what I'm seeing in Gmail.

Staff
23,453 Points
2015-02-03 2:00 pm
Hello Nathan,

Thank you for letting us know that Gmail has changed their interface. I reviewed and updated the steps to reflect the changes.

We welcome any further suggestions you may have.

Thank you,
John-Paul
n/a Points
2016-02-09 5:26 am

at SMTP Server, clean "smtp." and then is all right.

n/a Points
2014-11-04 5:26 am

Hi there,

The steps to 'send via gmail' are either out of date or incorrect..... I can follow it to a point, but then it comes to a page with 'Send mail through your SMTP server'...... it then asks for SMTP Server, Username, Password.... and then has the options for a port, and Secured connection using TLS, or using SSL..... and then when I type the same password and click 'add account', I receive the following message:

 

      "Authentication failed. Please check your username/password. (Server response: DNS Error: Address resolution of smtp.xxxxxxxxxxxxx.co.uk failed: Domain name not found code(0) ]

 

 

11,186 Points
2014-11-04 9:59 am
Based on your error, it could be due to an incorrect server listed. If you are hosted with us, your mail server would be something like <strong>mail.xxxxxxxxxxxxx.co.uk</strong> whereas you appear to be entering <strong>smtp.xxxxxxxxxxxxx.co.uk</strong>.
n/a Points
2014-11-04 3:58 pm

I'm not in the UK

Staff
37,605 Points
2014-11-04 4:12 pm
Hello Nathan,

Jeff was only giving examples based on the information Ben provided in the previous question. The SMTP server may take the format of either "mail.example.com" or "smtp.example.com". The "co.uk" would replace the ".com" if that was the email server it needs to attach to.

Kindest Regards,
Scott M
n/a Points
2014-11-05 5:27 am

Thanks Jeff, that did the trick.

For some reason Gmail was auto-populating that field with "smtp" and I was of course just leaving it that way because I presumed Gmail knew the default settings...!

All sorted now, thanks.

Ben

ben@hammertonbrewery.co.uk

n/a Points
2014-11-13 2:40 pm

JeffMa - Thank you so much!!!!! was spending hours on this trying to work it out and this answered it my question - thank you!!!

'Based on your error, it could be due to an incorrect server listed. If you are hosted with us, your mail server would be something like mail.xxxxxxxxxxxxx.co.uk whereas you appear to be entering smtp.xxxxxxxxxxxxx.co.uk.'

n/a Points
2014-11-26 8:43 pm

After completing Step 8, I get the following "error"

You must send through domain-name.com SMTP servers when you send as username@domain-name.com. However, this functionality is not available for your account. Please contact your domain administrator for more information

It seems like Gmail wants to just use domain-name.com and doesn't give me the option to change to the secureXX.inmotionhosting.com SMTP.

Thoughts?

Staff
32,672 Points
2014-11-26 10:18 pm
Hello Mike,

Thanks for the question and sorry for the problems with the setup. Generally, if this interface is giving an error, it's a result of some setting errors. I tested it with my own gmail account. You can see it here:



Apologies for no audio, but it's a quick video to show you the settings I used. If you need to find your own email settings, please see How to find my email settings. Make sure you're using the right user and email server settings and the option should work. Note that I was able to change the server settings AND the user settings.

If you continue to have problems, please let us know.

Kindest regards,
Arnel C.
n/a Points
2014-11-27 12:13 am

Arnel,

Thanks for your reply. Soon after I posted I realized that the "domain administrator" I should contact might be the one for my Google mail account.

To be more clear, my "Gmail" account is a Google Apps for Education email account. I'm guessing the administrator has not allowed that feature for some reason. (It only shows "Accounts" and not "Accounts and Import" like yours.) I also checked my personal Gmail account and it shows what you indicated and what the steps describe above. I might just end up using that account.

Thanks and have a Happy Thanksgiving!

Mike

n/a Points
2015-02-05 6:51 pm

What your gmail adminstrator needs to do is the following:

1. Go into your Administrator panel

2. Select "Apps"

3. Select "Google Apps"

4. Select "Gmail"

5. Select "Advanced"

6. Turn on "Allow per-user outbound gateways"

7. Save your changes

It may take up to an hour for the change to take effect

n/a Points
2015-11-22 4:16 am

Thanks for this, you just saved me a lot of hunting around. Much appreciated.

n/a Points
2015-09-22 7:28 am
There was a problem communicating with pop.gmail.com   Server returned error: "Connection closed by remote host: The other server terminated our connection. Please contact your other email provider for more information."
Staff
10,077 Points
2015-09-22 10:11 pm
Hello,

Using Gmail you will need to provide the following steps:

https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665119

Best Regards,
TJ Edens
n/a Points
2014-12-13 8:24 pm

I am trying to set up forwarding with my gmail account.  However when I put in my domain name i keep getting the error: 

There was a problem connecting to mail.kitsplit.com

I'm pretty sure everything i'm putting in is acurate according to these instructions.  What should I do?

Staff
37,605 Points
2014-12-15 9:59 am
Hello Lisbeth,

It appears your main domain is pointing to an amazon store. Your mail.example.com record is pointing to the main domain, which would go to the Amazon server. If you are wanting to use your email here with us, the mail.example.com record would need to be changed as well as the MX record.

The MX record will need to be changed to point to mail.example.com (replacing example.com with your domain name). You can do that by following our instructions on modifying MX records.

Then, we want to change the way mail.example.com is pointing so that it points to our servers. To do that you will first need to know the IP address of your account on our servers.

Once you know that, you will need to make a change to your mail.example.com record using the Advanced DNS Editor. Simply 'edit' the record and change the Type from CNAME to A. Then the field under it will change from 'cname' to 'address'. In that field, enter the IP address and then click 'Edit the Record'.

This may take a bit of time as the information needs to broadcast out to all the DNS servers around the world, so it can take from 4-24 hours to propagate. After that, however, you should be able to set up your gmail to use your mail.example.com without issue.

Kindest Regards,
Scott M
n/a Points
2014-12-16 5:51 pm

Hi Scott,

 

Thank you for responding to my question.  We followed your directions but there still seems to be trouble with our email.  We are not recieving email and when we send email it says "temporary local problem". 

Can you check our domain and see if it is properly configured.  Please advise on how we can fix this ASAP-- we are in a bit of a bind with this and need email functioning immediately!

 

Thank you,Lisbeth

11,186 Points
2014-12-16 7:01 pm
Are you attempting to send mail via Gmail as this article states, or are you using another mail client?
n/a Points
2014-12-16 7:08 pm

Hi Scott,

 

We were testing the send function via the inmotion webmail.   

Ultimately we'd like to send email via gmail, but we haven't been able to configure that yet. 

 

Can you check our configuration to see if we followed Scott's directions correctly?

Thank you so much!Lisbeth

11,186 Points
2014-12-16 7:18 pm
The MX records look fine. Within the MX Entry page, be you may need to manually set the mail exchanger to local.
n/a Points
2014-12-16 7:56 pm

Hi Jeff,

Thanks so much for your response. 

As you suggested, we manually set the mail exchanger to local.  That seemed to fix it!

All the best,

Lisbeth

 

n/a Points
2014-12-16 1:38 pm

I'm getting my settings from here:  https://secure135.inmotionhosting.com:2096/cpsess1088620592/webmail/x3/mail/clientconf.html?domain=stirrednotshaken.com&redirectdomain=&acct=mbmartini@stirrednotshaken.com and Gmail keeps kicking it back - see error below.  I'm positive I'm putting in the correct password, after multiple attempts.  Where am I going wrong?

 

11,186 Points
2014-12-16 6:54 pm
Your settings here look fine, so make sure your password is correct as this is the only possible reasoning that I am seeing that would prevent the connection. You can confirm the correct password by entering it into webmail.
n/a Points
2015-03-05 2:42 am

Hi getting an error o outlook as 

User has configured 1 mail id on 4 different PC  & configuration in IMAP

1. Imap Problem as"reach a connection threshold and receive the error message, 'Too many simultaneous connections.'"

2.if he delete a mail it completely gets deleted it doesn't go to trash box.

Staff
23,453 Points
2015-03-05 11:14 am
Hello Xhitija,

Thank you for your question.

1. Most likely one of the 4 PC's are reconnecting without closing the previous connection, causing multiple connections at the same time. Are you getting the 'Too many simultaneous connections' error on all 4 PC's, or just some?

2. To view/access your folders such as Sent, and Trash, make sure you are subscribed to your Inbox in Outlook.

If your problems persist, it may be easier to contact Live Support at the time you see the error. This allows them to review the server logs in realtime.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-03-09 9:30 pm

I am trying to import my work account with gmail because my work account is switching from it's own server to gmail. I was following the steps they gave me and the steps you posted above and I keep getting the same error even when I follow your solutions. Any ideas?

Authentication failed. Please check your username/password.[Server response: DNS Error: Address resolution of smtp.lbpearson.qc.ca. failed: Domain name not found code(0) ]
Staff
23,453 Points
2015-03-10 9:45 am
Hello Samantha,

Thank you for your question. Typically, an "Authentication failed" error means your username, or password is incorrect. In which case, I recommend checking your settings for typos, or misspellings. Usually, your username will be your full email address.

But, when I look at your mail server (smtp.lbpearson.qc.ca), it does not point to a server yet, such as Gmail. This may still be propagating due to the DNS change, or may not be setup correctly.

Thank you,
John-Paul
n/a Points
2015-03-13 10:05 am
No Way Possible! This article has saved my life
n/a Points
2015-04-01 3:32 am

Dear Jeff,

              I am getting an error as, even if I use correct password.

Server denied POP3 access for the given username and password.

 

Staff
32,672 Points
2015-04-02 2:22 am
Hello Shailendra,

Sorry to hear you're having problems accessing the account. If you're getting that error, then you should first RESET the password for that account. You may think it's correct, but it may have been changed. If you have problems with accessing the account, you should contact support as providing login credentials through this public forum is not secure.

Kindest regards,
Arnel C.
n/a Points
2015-04-07 12:13 am

Please excuse me if I'm not using the exact correct terms. I had previously set up gmail using another host site and recently switched hosting. I just learned my email can send but cannot receive incoming mail. I figured out it was through the host site so I created the email there (same name@samecompany.com). I cannot add another POP3 account you own since it is the same name, however I sent a test email and it didn't go to the gmail account or the main account through the host site. Any help in getting the gmail platform to work again as my main email would be incredibly helpful! Thank you!

Staff
37,605 Points
2015-04-07 8:30 am
Hello Jessie,

You will first want to ensure you have the MX records set up properly. If you find this is the case, or do not understand that completely, then you will want to contact the Live Support team and have then walk through the settings with you to see what the issue may be.

Kindest Regards,
Scott M
n/a Points
2015-05-12 11:21 pm

Thank You very much

n/a Points
2015-05-31 10:34 pm

Hi, 

I'm trying to get my old emails forwarded to my new email using pop but I keep getting the error...

 

There was a problem communicating with smtp.gmail.com   Server returned error: "Connection closed by remote host: The other server terminated our connection. Please contact your other email provider for more information."

Does anyone know how to fix it?

Thanks

Staff
37,605 Points
2015-06-01 2:34 pm
Hello Samantha,

You will need to check the settings to ensure they are all correct. You may need to talk with our Live Support for that as we cannot verify specific settings in the public forums.

Kindest Regards,
Scott M
n/a Points
2015-06-16 11:45 am

I have set up a host email to go through the above gmail account and someone with a very similar gmail (just one letter difference) is getting all emails I send from this account. How can this be?

Staff
10,077 Points
2015-06-17 12:55 am
Hello Fiona,

The Gmail account should be unique as long as everything is typed correctly the emails should only come to your account. Please try using the steps again in the article to see if it resolves your issue.

Best Regards,
TJ Edens
n/a Points
2015-06-17 5:57 am

Thanks for your reply. It appears that the person who set up the host for me had wrongly typed in the email address so now it's all sorted. I couldn't access that so couldn't see the problem. Many thanks for your suggestion.

n/a Points
2015-06-22 9:29 am

I was trying to setup but I can not as I got this info:

 

Authentication failed. Please check your username/password.[Server response: DNS Error: Address resolution of mail.hasalmf.co.uk. failed: Domain name not found code(0)  and here is my email address: info@hasalmf.co.uk

Staff
23,453 Points
2015-06-22 12:48 pm
Hello hasal,

Thank you for contacting us. As the error suggests, your server does not recognize the username or password for your email account. I recommend check your email username (usually user@example.com), and password for misspellings/typos.

If you are hosting email with us, you can view your email settings in cPanel.

Thank you,
John-Paul
n/a Points
2015-07-13 12:37 pm

I recently received an error message from my gmail account that mail from my website had not been received in several days. I accessed gmail settings to check it out, and even after re-entering the password it wouldn't connect. Gmail kept giving the error message "There was a problem connecting to mail.timpsonillustrations.com". I logged into my AMP through inmotion and also accessed by webmail that way using the same password, so I don't think it's a password issue.

Then, I tried deleting that POP3 account from gmail and re-entering it, only to receive the same issue. Specifically, it says "Server returned error: SSL protocol error. Please try disabling SSL, or contact your other provider to verify the correct port settings." What can I do to fix this?

Staff
37,605 Points
2015-07-13 2:47 pm
Hello Lauren,
What SSL protocol are you using and what port numbers are you using?

Kindest Regards
Scott M
n/a Points
2015-07-15 10:04 pm

Sorry, I'm not too familiar with how everything is set up. Is that something on Google's end or InMotion?

Staff
23,453 Points
2015-07-16 10:22 am
Hello Lauren,

Thank you for contacting us. You can view your email settings in cPanel at anytime. It lists your SSL, and non-SSL settings.

Thank you ,
John-Paul
n/a Points
2015-07-22 5:54 pm

Thanks for prompting me to check out those settings. Turns out I was using the old non-SSL settings. When I updated to SSL, everything seems to be working perfectly. Thanks for pointing me in the right direction!

n/a Points
2015-08-03 3:59 am

Configuring POP3 and SMTP at Gmail

 

Authentication failed. Please check your username/password.[Server response: DNS Error: Address resolution of smtp.sbalawindia.com. failed: Domain name not found code(0) ]

Staff
23,453 Points
2015-08-03 11:34 am
Hello ved,

Thank you for contacting us. First, I recommend checking your domain's MX records, to ensure they are pointed to the correct server.

Then, ensure you have created the email addresses on the server.

Thank you,
John-Paul
2015-08-14 7:57 pm
What are the advantages and disadvantages to setting up POP3 like this, as opposed to forwarding email (using cPanel)?
Staff
37,605 Points
2015-08-17 9:52 am
Hello Garrote,

POP3 is only recommended if you use a single device to check your email. It pulls the email from the server, thus deleting it off the server when it does so. IMAP is another way to connect. It simply shows what is on the server, so you can check the email with multiple devices without fear of removing email off the server.

Forwrding is not a method of checking email, in that sense. It simply forwards a copy of incoming mail to another account, say your gmail account. If this works for you, then you may want to continue to do it that way. The downside of having it forwarded vs POP3 or IMAP is that when you reply to an email, it shows the email address you are replying from, not necessarily the one the sender sent the email to.

In the end, it is whatever you find that works for you.

Kindest Regards,
Scott M
n/a Points
2015-09-09 7:48 pm

Hi,

I'm checking and sending emails of my own mail (with my domain in inmotion hosting) from gmail client, and this is working fine. But when I send an email from gmail, this email is stored in the Gmail' "Sent" folder, but not in the same folder in the server (inmotion hosting). How can i find a solution for this problem?

Sorry for my english

Jorge

 

Staff
32,672 Points
2015-09-09 8:25 pm
Hello Jorge,

Sorry for the problem that you're seeing with your email service. We would need to know more about how you have your email services configured in order to determine how your emails should work. For example, if you are configured to use Google Mail, then InMotion's email server would not be used. Please provide us a little more information on how you're configured and we would be glad to help you understand or configure how your email services will work.

Kindest regards,
Arnel C.
n/a Points
2015-09-10 11:03 am

Hello Arn and thanks for you response.I,ve configured the Gmail client for send and recieve emais from my inmotiong hosting email account (with my domain). I,ve made it as following:1- In Gmail settings, I set up, in "Account and Import", "Send mail as" using "Mail is sent through": secure100.inmotionhosting.com and Secured connection on port 465 using SSL, with my Username and pass (from my inmotion email account)2- In Gmail settings, "Check mail from other accounts (using POP3)" I wrote my email name.All of this is working fine, I can send and receive emails from and as my inmotion email account, but when I send and email, this is stored in my gmail folder "Sent", but not in the same folder in the inmotion server.

Many thanks in advance.

Jorge

 

 

 

Staff
23,453 Points
2015-09-10 11:56 am
Hello Jorge,

Thank you for contacting us. When using POP, the emails are downloaded from the server by default, and stored in your client(gmail).

If you want to sync folders across devices, I recommend using IMAP instead of POP. IMAP stores emails, and folders on the server, and allows you to see the same thing on all devices.

Thank you,
John-Paul
n/a Points
2015-09-14 8:12 am

Hi John-Paul,

a question: I understand what you're saying, but I assumed it was for when you download the mails from the server. I assumed that, using SMTP, when I send an email from Gmail with my hosting inmotion account, would using inmotion hosting servers, as does Thunderbird, for example...

 

Thanks in advance.

Jorge

Staff
37,605 Points
2015-09-14 1:51 pm
Hello Jorge,

IMAP setups duplicate the server and you can have the Sent folder mirror the server by subscribing to it like any other folder. This is not recommended if you use more than one device to send mails as it gets tricky.

With POP, the objective is to keep the server clear and download the emails (incoming) to the connecting device. Sending emails and having them store on the server is just not default behavior for POP setups.

Kindest Regards,
Scott M
n/a Points
2015-10-06 9:04 am

I get this error msg. although I know everything is correct:

"Server denied POP3 access for the given username and password." "Server returned error: "Authentication failed."

 

Any tips?

Thanks!

Staff
10,077 Points
2015-10-06 10:58 pm
Hello Jessica,

This error is stating that your username or password is incorrect. Please check your credentials and try again.

Best Regards,
TJ Edens
n/a Points
2015-10-09 1:51 pm

I am trying to update my clients pop3 account with gmail. It currently has the old bluehost pop displayed. What is the pop3 for inmtion hosting?

Staff
37,605 Points
2015-10-09 3:06 pm
Hello Tony,

You can find your email configuration settings by using our Email Settings tool.

Kindest Regards,
Scott M
n/a Points
2015-11-05 2:04 am

Hi,

I have configured khizer@hrpakistan.com on outlook.com as send and receive account (as pop account) and everything works great. But I have a problem with outlook.com that it checks hrpakistan.com mail server for new emails every 30 mins and I can see emails with 30 mins delay after they have been sent to me. Please help with this regard.

Secondly if I configure my pop account on gmail then how can I configure this gmail account in outlook 2013 to reply to emails from my organization account.

Thank you,

Khizer

Staff
37,605 Points
2015-11-05 9:29 am
Hello Khizer,

Outlook.com has a standard 30 minute delay before checking email. This appears to be something they have held firm on for the past few years. Do keep in mind that email was never designed to be instant, but to be delivered within 24 hours. Anything faster is considered good, so checking every 30 minutes is most acceptable within the standards of email design.

Still. I did find an article that gave a solution to this by creating forwarders. You may want to try that as a workaround to your issue.

I am not quite sure what you are asking for the second part of your question. Will gmail be the address that people are sending to, or is it the account that is POPing the email from the Outlook?

Are you wanting to send from the Outlook account and appear to send from gmail?

We currently do not have any documentation for the last, but the support at Outlook.com may have that answer since it is configuration for their product.

Kindest Regards,
Scott M
n/a Points
2015-11-24 3:07 am

Hi Scott,

Thank you for your reply.

I am currently downoading all emails from inmotion hosting server via khizer@hrpakistan.com to my laptop using outlook 2013. What I wanted to achieve is instant download of my pop3 emails on either gmail or outlook.com as I don't wnat to use outlook 2013 any more.

As you suggested forwarding but this will a copy of that email will still remain on server thus increasing the size of my mailbox provided by you.

Thank you

Staff
11,074 Points
2015-11-24 9:16 am
Here's the guide on setting up Google (GMail) as a IMAP or POP3 client.
n/a Points
2015-11-21 2:37 pm

Hello,

I did all the steps to setup my gmail account to the Outlook-2010,  but when i tried to connection testing after all process done, it says enter the user name and password for the following server (Some times server Pop, and some time smtp) what is going over there like problem. even i couldnot setup till now, any one can help me to setup 

 

Staff
37,605 Points
2015-11-23 12:13 pm
Hello Hari,

If you are getting an error about username or password being incorrect, be sure to check those. It may be that the two services are not syncing right, but more often it is a syntactical error when entering the data. Be sure they are correct and then test again.

Kindest Regards,
Scott M
n/a Points
2015-12-14 11:56 am

Now i moved to new hosting from older, & my question is how i can edit/change POP details in Gmail. now am getting mails only in cpanel.

if am adding another account to pop of gmail it shows :  

"You cannot create a mail account"

Staff
37,605 Points
2015-12-14 1:59 pm
Hello Sijo,

Did you first remove the old one from your account before attempting to add the new one?

Kindest Regards,
Scott M
n/a Points
2015-12-15 12:00 pm

Hi Scott, I didnt find that option in gmail. can you guide please.

Staff
10,077 Points
2015-12-20 8:56 pm
Hello Sijo,

Are your MX records currently going to Google?

Best Regards,
TJ Edens
n/a Points
2016-01-21 6:48 pm

Hi all - great questions and great answers.  I've already set up my gmail account to receive emails from my cPanel account via POP3 and no trouble there.  However, i'm  trying to set up send mail from this account, but keep getting this erro message:

 Authentication failed. Please check your username/password.[Server response: DNS Error: Address resolution of smtp.lgbt-fan.org. failed: Domain name not found code(0) ]

Any ideas what's wrong???

Staff
23,453 Points
2016-01-21 8:30 pm
Hello Grey,

Thank you for contacting us. Here is a link to our helpful article "Problems Sending Mail - Receiving is Fine". It includes troubleshooting information.

Thank you,
John-Paul
n/a Points
2016-01-25 12:37 pm

Hi Jean-Paul,  thnak you for your idea, but I've already tried that multiple times, and this is the error message  Iget each time I go to set up the acount to be able to send email (already approved to receive):

"Authentication failed. Please check your username/password.[Server response: DNS Error: Address resolution of smtp.lgbt-fan.org. failed: Domain name not found code(0) ]"

Does anyone please have any ideas?

Staff
37,605 Points
2016-01-25 6:58 pm
Hello Grey,

Have you confirmed the username and password are correct for the connection? That seems to be what it thinks is wrong. For the username, try using the full email address.

Kindest Regards,
Scott M
n/a Points
2016-02-20 1:39 am

thank you 

n/a Points
2016-02-22 4:19 pm

I keep having problems when it comes to the SMTP password. This is an email that was set up through my office, these emails are bing forwarded to my gmail currently but I need to be able to send out emails from that address as well.  When I ask the person who set up my email for the password she has no idea wha to do or how to find that info.  HELP I can figure most things out but i'm not extremely computer savy

Staff
37,605 Points
2016-02-23 8:30 am
We are not able to see any passwords. You can, however, have the cPanel manager change your password for the email account in the cPanel itself.
n/a Points
2016-02-23 10:33 pm

Hi, I can't seem to get on step 9. What should I do?

Staff
32,672 Points
2016-02-25 3:27 pm
Hello Maj,

I'm sorry to hear that you're having problems with the POP3 mail setup in Gmail. I just double-checked the instructions on my Gmail account and they still work for me. Can you describe what you're doing in the earlier instructions? Are you using an email account setup in our hosting service? Remember that this email account would need to exist before you could set it up in Gmail. Provide us a little information about what's happening when you try to set up this account and we can look into it further.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-02-29 10:57 pm

I'm confused whether we're supposed to use secure178.inmotionhosting.com or mail.mydomain.com. I set it up with mail.mydomain.com and it works fine, but from what I understand that's not using a secure connection. Should I reconnect using the secure one?

Staff
3,726 Points
2016-03-01 12:09 pm
Yes, Ksenia, it is generally considered more secure to use the encrypted connection.
n/a Points
2016-06-10 4:24 pm

My work just our email server to google from microsoft outlook. I seem to occasionally get an error message of "Delivery to the following recipient failed permanently:" sending emails to confirmed email addresses. What would be causing this issue?

 

Staff
32,672 Points
2016-06-12 10:19 pm
Hello Andrew,

That kind of problem is usually caused by a problem with the outgoing email server setting. Check your email client settings for the account. What is it using for its outgoing server?

I hope that helps to answer your question! If you require further assistance, please let us know!

Regards,
Arnel C.

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