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If you are using a newer version of Mac OSX then please see the updated version of this article. The updated article applies to Mac OSX "Mavericks" to Mac OSX "El Capitan" (versions 10.92 - 10.11.3) and Apple Mail client versions 7.2 - 9.2.

Please note that the following tutorial graphics are pre-Mavericks (version 10.9). The order for the information to fill in the fields are the same, but presented a little differently.

If you are unsure what your email settings are, you can find them with our Email Configuration tool.

The following tutorial will show you how set up your email accounts in the default Apple email client, Mac Mail. If you have any questions regarding this set up, please feel free to contact support and we can assist you further.


Step 1: When you initially open MacMail, you will be presented with a screen similar to the one above. Fill out the requested information. Once you have done this, click Continue.


In this next screen you put in the information regarding how MacMail will receive email. For account type select either POP or IMAP (If you would like to know the differences between POP and IMAP please consult: Getting Started Guide: Email). For “Description”, you can enter anything you would like so you know what account this is (useful for if you have multiple accounts). For “Incoming Mail Server” the server name will be In the above example, the domain is, the mail server is In the “User Name” field put your Full Email Address. Just putting the part before the “@” will cause the server to not be able to authenticate correctly. In the password field put the password for the email account.

Please note, MacMail by default uses SSL. As a result when you use with IMAP there will be a warning asking you if you want to trust and accept an SSL certificate. It is perfectly safe to click allow for this. If you would like for this message to not appear and are in a shared environment change the mail server to, where xx is your server number. For example, if your Welcome Email states that your account is on, your outgoing server name should be If you are unsure, please contact support.


Step 3: Much like the earlier screen for the Incoming Mail Server, we must now set the sending settings. Fill out the “Description” field as you see fit. The “Outgoing Mail Server” field should be filled out with the same server that was used in the “Incoming Mail Server” field. Check the box that says “Use only this server”. Also check the box that says “Use Authentication” and fill in the “User Name” field with your Full Email Address and “Password” with that account's password.

Again note, MacMail by default uses SSL. As a result when you use with IMAP there will be a warning asking you if you want to trust and accept an SSL certificate. It is perfectly safe to click allow for this. If you would like for this message to not appear and are in a shared environment change the mail server to, where xx is your server number. For example, if your Welcome Email states that your account is on, your outgoing server name should be If you are unsure, please contact support.

Once you ready, click Continue.


Step 4: Once you complete setting up the account you will be presented with an Account Summary screen. Click the box that says “Take account online” if it isn't already checked. If all the information looks correct go ahead and hit create. You will now be able to use your account in MacMail.

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n/a Points
2014-04-28 5:14 pm

Outdated information, not for Mavericks OS

31,871 Points
2014-04-28 5:33 pm
Hello Kurt,

Thanks for the note. I will update the article or provide a different one for Mavericks OS. The order is still pretty much the same for the setup. However, your point is well taken. I'll add a note on this article so that there is no confusion.

Arnel C.
n/a Points
2015-11-03 5:59 pm

Is there a link to the new how to for OS X El Capitan?  Please include. Thanks

31,871 Points
2015-11-04 10:01 am
Hello Tara,

Apologies - at this time the article is not yet up. I unfortunately have been a bit busy and have not provided an updated article yet. I will finish one as soon as I can.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2014-05-02 1:04 pm doesn't work for my domain

31,871 Points
2014-05-02 1:48 pm

Sorry to hear that you're having problems with your email setting. However, you have given us no information about your account in order for us to troubleshoot the issue. The "" setting is the setting that would typically apply for domain's email setting (if the domain name was ""). If you're not hosting with InMotion Hosting, then you may need to consult your host for the proper settings. If you are hosting with us, then if you can at least provide a URL, we can take a look and see what the settings should be and if they are working.

If you require further assistance, please provide us a little more information and we'll be happy to look into it.

Arnel C.

n/a Points
2014-05-06 7:24 pm

I can't get it to work on mac mail, i called you guys, one person told me to download the mac installer, and another told me to follow these directions....the installer worked only for my incoming mail not for outgoing, these directions nothing worked

31,871 Points
2014-05-06 8:17 pm
Hello Alex,

This article is for the pre-Mavericks OS. I'm sorry that you've had problems with your email setup. However, if you're having problems only with Outgoing, then the most likely culprit will be the settings. In order for us to troubleshoot the issue, we need some information from you -a domain name or the settings you're using for the setup would help us get the picture. I can't see your account information on this post.

I have recently completed a re-write of the Apple Mail client setup for the Mavericks OS. Please reference this tutorial if you require installation assistance in that operating system.

Otherwise, please give us some further details on your problem so that we can provide you further assistance.

Arnel C.
n/a Points
2014-08-01 6:00 pm

Yes, THis info is outdated and nearly none of it is on the new frustrating mac mail setup.

External mail server?  no option for pop vs imap?  wtf I hate macs?

9,968 Points
2014-08-01 6:08 pm
Hello Jason,

Did you happen to read our more updated guide on <a href="" target="_blank">MacMail for the Mavericks OS</a>?

Does that information work for you? Or are you using an even newer version of MacMail that doesn't contain that information either?

- Jacob
2015-02-01 4:45 am
Hi......I am using OS X Yosmite v 10.10.2. I have configured my mail with the settings above, i.e, mentioning in the both incoming & outgoing servers........then it had asked to trust the inmotion certifications ... yes....and there...complete.....all installed and working properly.
n/a Points
2015-08-10 3:07 pm

Inmotion Hosting. What is wrong with you?! Please remove this page. This information is not current but is the first result in a Google Search. There is no excuse for you leaving this page up!

36,388 Points
2015-08-10 3:18 pm
Hello Matt,

This may not be valid for the current version, but it is valid for many users out there. We will create one for the most recent version in time.

Kindest Regards,
Scott M
n/a Points
2015-08-22 2:37 am

I am trying to change my password, but the directions don't correlate with the window options.  There isn't a way to change it on the webmail log in (there's an option to change the password but it takes me to the cpanel window. There isn't a way to change it from the webmail login window) The cpanel method doesn't work either because there isn't an option to "change password" after I enter a  new one, and retype it. The only option is "create account", so I get the error message saying the account already exists.  Round and round...

n/a Points
2015-08-22 2:39 am

never mind... when I scrolled further down the page I found the option I needed!

n/a Points
2015-09-08 12:35 am

I used the Automatic Configure Scripts to set up my email on both my Mac and iPhone6. Both worked like a charm. The initial setup left me with two Trash folders. One is under my main Trash for Mac Mail. The other is located under my Inbox for this email account, along with a Draft, Junk and Sent folder. When I delete an email, it goes to my main Trash folder. Why are these other folders present? Can I delete them without messing anything up?

22,444 Points
2015-09-08 6:12 pm
Hello Tim,

Thank you for contacting us. If you are using IMAP, I recommend subscribing to all folders first. This will ensure you are seeing all the available folders on the server.

If the duplicate folder does not contain anything, it should be safe to remove. If it does contain emails, you may have to save them first, or move them to another folder.

Thank you,
n/a Points
2015-10-07 3:25 pm


I set up my email account on my mac (os yosemite) in imac mail.  I am able to retrieve my inbox but am not able to store emails I send from my mac mail.  Thus, there is always no mail in my sent folder.  How do I go about fixing this?




31,871 Points
2015-10-08 7:42 am
Hello Tina,

I recently upgraded to El Capitan myself and the Sent folder issue is definitely puzzling. However, there is a solution that worked for me. When you're in the Apple Mail client, go to the bottom where it lists your email account address (on the InMotion server), and the folders it has "automatically detected" with the IMAP account. I had 4 - Sent, Spam Templates and Trash. You should be able to click on SENT and then in the menu, click on MAILBOX then click on USE THIS MAILBOX AS. You will then select "Sent Mailbox". Once I did this, the email that I sent through the Mac mail client was saving into the sent folder on my server. I verified with a webmail client so it should be working.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.
n/a Points
2015-12-10 12:12 am

I am an El Capitan user. I have done all of this and the setup seems complete. What is puzzling is that though I have set up the mail account on my iPhone 6, and it shows all mail sent and received through my MacBook, the mail sent from iPhone doesn't show up anywhere - neither in sent folder of MacBook mail client nor in sent folder of iPhone mail client. Could you help solve this puzzle? Thanks!

22,444 Points
2015-12-10 11:44 am
Hello Ajay,

Thank you for contacting us. When you are connecting from multiple clients (such as MacMail, and iPhone), it is recommended to use IMAP settings. This stores the emails, and folders on the server, so each device will see the same thing.

On your phone, ensure you are subscribed to your folders. This is covered in our guide Syncing your IMAP folders on your iPhone.

Thank you ,

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