Thoughts on “How to log into PrestaShop 1.5 Dashboard

  • Do I need to change DNS before I can get into the admin consol? If so, is there a way around that in order to rebuild the site that is live and sitting on Wix as we speak? My concern is, this is a large site that is live and if I change the DNS now, the site will be down until I can rebuild it here. The client will loose valuable customers, orders, and money.

    • A DNS change is not required to access the Administrator console unless the site URL you used is not yet pointed to your hosting server. If it’s not, then you should point it first and get the PrestaShop running live on your domain name. You can place PrestaShop in Maintenance mode and it will NOT show anyone the site before it’s ready.

  • I’m attempting to install Prestashop on one of my addon domains first so that my office admin can learn how it works. We’ll install it on a diferent addon domain for public access after that

    I installed it here:  /home/myserver/public_html/

    I clicked on the url

    I landed on a Parked Domain page at GoDaddy, our previous host. So I went over there and changed nameservers to and

    I did that at 1730 Pacific. I know it could take 24+ hours to propagate (I’m in Phoenix and 6 hours is what I usually see).

    Is there anything else I need to do?

    • Hello David,

      That should be all you need to do as long as the domain is setup as an addon domain on your cPanel account and you have modified the name servers at this time you would just need to wait for the propagation.

      Best Regards,
      TJ Edens

    • Hello Sastha,

      That error typically comes from redirects. You will want to check your .htaccess file and investigate any redirect code in there. Look for things that conflict, like having code that says a redirects to b and another line that says b redirects to a. That would cause a redirect loop.

      Kindest Regards,
      Scott M

  • Thanks. Being that I am totally clueless, the last thing I need is a wild goose chase. I made the changes (I think) and now time will tell if I did it right.

    • Hello Gary,

      No problem at all, sorry again for the confusion. It looks like your domain is resolving now to our server successfully, so hopefully you should be seeing that as well now.

      – Jacob

  • Huh???

    I’ll take a wild stab at translating this: You fixed it and I should wait 24 hours to see if it works, right?

    • Hello Gary,

      Sorry for the confusion, it looks like John Paul accidentally linked to the Whois article twice instead of the changing your name servers in AMP guide, so you might have went on a bit of a wild goose chase.

      Essentially right now your domain is registered with us, but set to use the following name servers:

      Primary: NS3.LIVEDNS.CO.UK
      Secondary: NS1.LIVEDNS.CO.UK

      If you want your domain name to pull from our web-server, you need to point it at our name servers instead:


      After making that change, it can take up to 24 hours for the DNS settings to fully propagate across the Internet and for your site to be available everywhere. If you’re interested at all about why this needs to change, check out our what is a name server guide.

      Unfortunately I can’t change this for you because public comments aren’t a verifiable medium, you could either follow the steps in that guide or submit a ticket and we’d be glad to help you out!

      – Jacob

    • Hello Gary,

      Thank you for your question. I looked up the Whois for your domain, and it is not pointed to our nameservers.

      After pointing to our nameservers in AMP.

      Here are our Nameservers:
      Secondary :

      Be sure to allow up to 24 for the DNS change to propagate.

      If you have any further questions, feel free to post them below.
      Thank you,


    • Hello Helene,

      The username for PrestaShop is an email address. This would have been specified when you installed the program, so if you remember entering an email address then, use that one and see if it allows you to log in.

      Kindest Regards,
      Scott M

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