How to Upgrade / Downgrade a cPanel account using WHM Updated on May 26, 2022 by Brad Markle If you setup packages within WHM and used them when creating cPanel accounts, you can easily use those same packages when upgrading / downgrading accounts. For example, if you have one package that offers 1 addon domain while another offers 10, instead of manually adjusting this number, you can upgrade the cPanel account to the Read More >
How to Customize a cPanel Account in WHM Updated on May 26, 2022 by InMotion Hosting Contributor Once you have created a cPanel account within WHM, you can modify a cPanel account using the “Modify an Account” feature to make any changes. You can make many changes, including: the cPanel username the main domain on the account cPanel features, such as the number of addon and parked domains disk quota and bandwidth Read More >
Installing Prestashop 1.4 Manually Updated on December 31, 2020 by Carrie Smaha PrestaShop is a free e-commerce solution that allows you to sell your products online. Since Prestashop is accessed via a web browser, you can manage your store from any computer that has internet access. For more information on PrestaShop, please visit their website. How to manually install Prestashop 1.4 Create a database for your store Read More >
Using InMotion Hosting’s Memory Viewer WordPress Plugin Updated on August 16, 2021 by Brad Markle While WordPress is great software because of its ease of use, it does have a history of using excessive server resources (such as memory and/or cpu time) at times. This is not always the fault of WordPress directly, but instead it could be the result of either: a “bad” plugin a custom theme With so Read More >
How to Suspend / Unsuspend cPanel Accounts Within WHM Updated on June 23, 2022 by Brad Markle If you are an InMotion Hosting customer and your account has been suspended, the page you’re probably looking for is our Account Suspensions page. WHM allows you to suspend / unsuspend accounts. This is typically only used when an account you manage reaches a delinquent billing status or is abusing resources on the server. When Read More >
How to Reset Your WordPress Admin Password Updated on November 14, 2023 by InMotion Hosting Contributor If you have ever lost or forgotten your password to access the WordPress dashboard, it can be very frustrating. WordPress provides quite a few options to reset or change your WordPress password. If you’re unable to login after two attempts, consider waiting at least 15-30 minutes before trying again. Otherwise, you risk temporarily locking your Read More >
Viewing Hidden Files (htaccess) in cPanel’s File Manager Updated on June 7, 2023 by InMotion Hosting Contributor By default, when you use the File Manager in cPanel, it doesn’t show hidden files. Hidden files are any file that begins with a dot, such as .htaccess. .htaccess is a common file to edit, so to edit the file using your File Manager, you’ll need to have the option selected to show hidden files. Read More >
How to Create a Package within WHM Updated on May 26, 2022 by Brad Markle A package specifies several different values for a cPanel account. For example, you could offer a “power” package that includes 5 addon domains while you have a “pro” package that includes 16 addon domains. When creating new cPanel accounts, you can assign specific packages to each cPanel account. This helps to not only speed up Read More >
How to create a cPanel account within WHM Updated on May 26, 2022 by Brad Markle This article pertains to WHM, a feature only available to VPS Hosting, Dedicated Hosting, and Reseller Hosting users. Shared Hosting users do not have WHM access. See our page for more information on Shared cPanel Hosting. One of the more important features within WHM is the ability to create individual cPanel accounts. Learn how to Read More >
What is WebHost Manager (cPanel vs. WHM)? Updated on March 10, 2025 by InMotion Hosting Contributor cPanel has a lot of features for managing files, email, databases, and more on cPanel-managed Shared hosting plans. But what is WHM? WebHost Manager (WHM) manages CentOS, DNS, software, and multiple cPanel accounts on Managed VPS and Dedicated server hosting plans. Reseller Hosting includes a limited form of WHM as well. Below we cover: Need Read More >
Restoring WordPress index files Updated on August 16, 2021 by Brad Markle A common technique for hackers is to target index files, such as index.php or index.html. Because index files usually load first when a website is visited, a hacked index file gives hackers a higher probability of their message / malicious code being loaded most often. If you’re attempting to restore your WordPress site after a Read More >
How to Use Shortcodes in a WordPress Text Widget Updated on March 22, 2024 by Brad Markle By default, WordPress shortcodes do not work within Text widgets. If you need this functionality, it is quite easy to accomplish, simply follow the steps below. Using Shortcodes in a WordPress Text Widget Log into your WordPress Dashboard Under “Appearance” click “Editor” In the list of files on the right of the page, click “functions.php” Read More >
Installing GIMP to edit Images Updated on July 7, 2020 by Carrie Smaha GIMP is a free open source image editing software that has many different features to help you edit images on your website. GIMP has a very close feel to Photoshop, but is absolutely free. If you need to make make advanced modifications to your images a more powerful image editor may be needed, but for Read More >
Setting the IMAP Path Prefix on your iPhone Updated on April 23, 2026 by Carrie Smaha When you first set up your iPhone to check your email hosted with InMotion Hosting, it’s possible you will not see the Sent, Trash, Drafts, and Junk folders. Typically, these folders are in your INBOX and you’ll need to set the prefix path for it to work correctly. How to set the prefix path If Read More >
Installing WordPress Jetpack Plugin Updated on July 7, 2023 by Carrie Smaha The Jetpack plugin from Automattic brings WordPress.com premium features to your self-hosted WordPress site. If you’re not sure what the differences are between WordPress.com sites and self-hosted WordPress sites, don’t worry, we’ll explain more about that below. In this article, we’ll also cover the basic installation of the Jetpack plugin and the basic configuration. Jetpack Read More >
How to show an author’s avatar within WordPress Updated on February 23, 2022 by Brad Markle If you’d like to show the author’s avatar within a WordPress post, we’ll show you how in this article. While the functionality is not built into WordPress (version 3.2.1 as of this writing), you can surprisingly accomplish this task with just one line of code. In this article, we’ll update the top part of the Read More >
WordPress – Changing the Site URL and Home Settings Updated on January 22, 2026 by Jesse Owens If you need to migrate your WordPress site or change the domain name or location of your WordPress installation, it’s good to keep in mind how WordPress keeps track of itself via the WordPress Address and Site Address settings. These settings can be adjusted directly in the WordPress admin dashboard from Settings > General or Read More >
A Common Way to Fix the Blank page in WordPress sites Updated on August 16, 2021 by Brad Markle Updating PHP.INI file Enabling Error Reporting How to View the Error Log We’ve had a lot of our customers and WordPress users, in general, have an issue where their site is showing a blank page. This blank page is typically caused by a PHP error. If you have your php.ini file set to hide PHP Read More >
WordPress Error: Failed to write file to disk Updated on February 23, 2022 by Brad Markle When troubleshooting error messages similar to “Failed to write file to disk”, the most common causes include: The server’s hard drive is full The server’s tmp folder is full There are not sufficient privileges set to the folder being written to This error, “Failed to write file to disk”, within WordPress generally means that the Read More >
Installing OpenCart 1.5 Manually Updated on July 26, 2022 by Carrie Smaha OpenCart is a free, open-source shopping cart. In this tutorial, we will show you how to manually install OpenCart. Please note: If you are an InMotion Hosting customer, you can install OpenCart using Softaculous, which will be much easier than manually installing it. In the first step, you will need to download OpenCart from the Read More >
