Setting the IMAP Path Prefix on your iPhone Carrie SmahaUpdated on April 23, 2026 1 Minute Read When you first set up your iPhone to check your email hosted with InMotion Hosting, it’s possible you will not see the Sent, Trash, Drafts, and Junk folders. Typically, these folders are in your INBOX and you’ll need to set the prefix path for it to work correctly. How to set the prefix path If you set up the IMAP mail account on your iPhone, you may not find the IMAP folders in your Inbox folder. If this is the case, you’ll need to specify the IMAP path prefix. You can enter in the IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix. Enter the word “INBOX” (use all caps) and save the setting. Now, your folders should appear as subfolders in the Inbox. Share this Article Carrie Smaha Senior Manager Marketing Operations Carrie Smaha is a digital strategy, web development, and SEO leader with 20 years of experience. She built her foundation in fast-paced agency environments before moving in-house to InMotion Hosting, where she leads go-to-market programs, agency initiatives, and technical product marketing that connects product capability to real customer decisions. More Articles by Carrie Related Articles Upgrade to iOS6 causing IMAP issues Setting the IMAP Path Prefix on your iPhone How to Add Portfolios Using Jetpack How to Fix the Server Error with iPhone Mail or Other iOS Mail Clients How to Manage Saved Passwords Using iOS iOS Email Settings How to Configure an iPhone / iPad for Email Changing the Swipe Options for Mail on your iPhone 3 Mobile Apps for WordPress Content Creators using Apple iOS How to Enable Push Notifications on iOS Devices
