InMotion Hosting Support Center

Email is included in your InMotion hosting account. Within the webmail tool there are three different email clients you can use to check your email with. Each one is slightly different and it is up to your personal preferences which one you use routinely. You can, however, choose a different one each time you log in, if you wish. This tutorial demonstrates how to log into the RoundCube email client.

Logging into your RoundCube email client

  1. enter webmail URL First, access the webmail login page. This can be done by via any web browser. The exact URL will differ depending on your domain name, but it will always be one of two formats, either example.com/webmail or webmail.example.com. The example.com portion of the URL will be replaced with your own domain name, of course. Enter the URL and click Enter.
     
  2. webmail login boxThis will bring you to the webmail login area, you will log in with your email address and its password. Once you have entered the correct information, click on the Login button.
     
  3. email client selection screenThis brings you to the initial screen with all three email clients to choose from. From here, click on the RoundCube logo to enter that email client.
     

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Related Questions

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n/a Points
2014-03-24 11:56 am

Hi,

I´ve got your internetprogram and my problem is that I can´t see my incomming mails... I can send mails but I don´t recieve any mails to my inbox.

What´s up with my inbox?

 

Regards

Kenneth Drake - you must send your reply on the mailadress below.

surabaron@hotmail.com

 

The trouble maiadress is:  kenneth@dectagent.se

Staff
38,359 Points
2014-03-24 12:17 pm
Hello Kenneth,

Thank you for your question. I am unable to locate an account with us with either that domain name or either email address you provided. In checking the DNS for dectagent.se I see it is not pointing to our name servers. The same with the MX records.

If you are using one of our servers, you will need to have either the domain name pointed to our name servers or the MX records pointed to our servers.

Kindest Regards,
Scott M
n/a Points
2014-07-15 5:42 am

In my inbox it shows no messages, but i have received many mails, I have not deleted .   while mass mailing, what is the maximum mail can be sent

Staff
38,359 Points
2014-07-15 8:53 am
Hello Suresh,

Roundcube looks directly at the email account on the server. If you are missing emails you may have another device connecting with POP protocol. The POP protocol removed the emails from the server as it reads them and pulls them down to that particular device.

As for the max emais, shared hosting accounts are limited to 250 emails per hour, 50 maximum recipients at a time. If you need to send more, you may request a bulk mail extension so you can get a higher limit.

Kindest Regards,
Scott M
n/a Points
2014-11-03 7:49 am

I like this

n/a Points
2014-12-12 1:53 am

It would be helpful if you had an article comparing/contrasting the three email systems we have to choose from. :)

n/a Points
2015-05-12 1:08 am

CONFIGURATION ERROR

config.inc.php was not found.Please read the INSTALL instructions!

 

Please help me to solve

Staff
10,077 Points
2015-05-12 8:27 am
Hello Vivek,

Can you direct us to a url so we may replicate this issue? Is this on a server you have root access to?

Best Regards,
TJ Edens
n/a Points
2015-07-09 6:07 am

Hi please can you help. This is my business email with roundcube and it won't let me login. I have phoned Virgin media who I have Internet with and they say it roundcube and they can do nothing to help as its a third party. I urgently need help or a contact telephone number for roundcube that deals with the .com websites

look forward to hearing from you

Staff
24,082 Points
2015-07-09 4:59 pm
Hello Susan,

Thank you for contacting us. We are happy to help you troubleshoot, but will need some additional information.

What symptoms occur when you attempt to login?

Often, you can regain access to webmail by resetting your email password in cPanel, then logging into webmail again. Have you tried this yet?

I also noticed the email you provided privately is handled by apexhosting.co.uk, have you tried to contact them regarding this? They may be experiencing an issue on their side.

Thank you,
John-Paul
n/a Points
2015-12-30 7:47 pm

I am an Office Administrator/Paralegal.  I cannot access the law firm's email from my PC.  Although, I have done so in the past, I'm repeatedly told that I don't have the correct username or password.  I've used this email 5 days a week for 4 years, I KNOW what the username and password is.  It is the holiday season.  I have work to do from home and very important emails to reply to.  I am very frustrated that I cannot access our email.  Please advise.  I don't want to go into work to open the email.  Ridiculous.

Staff
33,601 Points
2015-12-30 8:11 pm
Hello Heather,

Sorry for the problem with your law firm's email. In order for us to help you with something like the lawfirm's email, we would need to be able to verify who you are. If you have access to the account, then we would be happy to provide a way to access to the email accounts if you are having problems with access. Since this is a security issue, you would need to contact our live technical support team who is available 24/7 via phone/chat/email (contact information is at the bottom of this page). They will ask to verify your identify before providing support. We do apologize that we cannot help you directly in this matter, but if you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-01-18 12:43 pm

I can't log into my mail.  When I type www.caspianalexandertrust.org/webmail, I get

This webpage is not available

 

Staff
38,359 Points
2016-01-18 1:10 pm
Hello Kairen,

The URL you provided takes me to a webmail login. Have you tried other devices or networks to see if it is a local issue?

Kindest Regards,
Scott M
n/a Points
2016-01-18 12:44 pm

so it's no good emailing me at kairen@caspianalexandertrust.org as I cannot recieve emails at that address

Staff
38,359 Points
2016-01-18 1:11 pm
Hello Kairen,

The URL you provided takes me to a webmail login. Have you tried other devices or networks to see if it is a local issue?

Kindest Regards,
Scott M
n/a Points
2016-01-19 4:29 am

Yes, thanks, Scott, I restarted my computer and was then able to log in.  Regards Kairen

n/a Points
2016-02-20 6:31 am

Hello . I'd like to make available to the user the possibility to change the password roundcube email . How do I do that? My server is Bluehost and I find the way to install roundclub -password plugin. Can you help me?

Staff
33,601 Points
2016-02-22 10:31 am
Hello Reginaldo,

For us, the possibility to change the email password is already available to the user when logging in. The main thing is that they would need to KNOW THEIR EXISTING PASSWORD before they could change it. Providing the option to change it even though they don't know the existing one is a possible security hole for private email accounts. I do not know of another way to provide password recovery services to your clients. You may need to speak with your host's tech services for further assistance.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-03-01 11:14 am

Hi, is there any way to mask the domain.com/webmail so it doesn't show inmotionhosting.com and appears to stay on their domain name.  I have clients who get lost and think they have clicked the wrong button.

I tried to install roundcube separately but kept getting the error message that too much server where connected. I checked how many connect their were but no where listed.   Thoughts? 

Thanks

 

Staff
4,395 Points
2016-03-01 3:01 pm
There are a few different ways to get that effect. I recommend the method in this post.
n/a Points
2016-07-19 8:30 pm

I can not log in to my account.  The log in page comes up and I type in my user name and password, but them I get a blank page (in very small type I see john@jobtransitions.net tuped at the top of thepage but the 3 email systems do not come up.  My name is John Karras and the site is used by my company Job Transitions, Inc.  Can you please help?

 

Staff
33,601 Points
2016-07-20 10:46 am
Hello John,

Sorry for the problem with your webmail. I don't have access to your account as it appears to not be hosted with InMotion Hosting. You will probably need to speak with your email admin (if you're not the administrator), or the technical support for your account. I am able to see the normal login for webmail if I type in jobtransitions.net/webmail.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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