If you’re already using a third party email server and do not wish to host your email on our servers, you’ll need to make a few changes so that your email will be routed correctly. For example, many users have a Microsoft Exchange server or email provided through Google Apps, and need to route their email there.
Before continuing, please be sure that all of your email accounts are created at your external mail server (such as at Google Apps or at your Microsoft Exchange server). Email accounts created within your cPanel will not receive any email if you are routing your email to an external email server.
Obtain your MX Records
The first thing you’ll have to do is obtain the correct MX records to point your domain name to. If you are not sure which MX records to use, please contact your email provider. Many times, they will have them listed online, in the case here of Google:
Priority – Mail Server
1 – ASPMX.L.GOOGLE.COM.
5 – ALT1.ASPMX.L.GOOGLE.COM.
5 – ALT2.ASPMX.L.GOOGLE.COM.
10 – ASPMX2.GOOGLEMAIL.COM.
10 – ASPMX3.GOOGLEMAIL.COM.
Listed above are the MX records you’ll use if setting up Google Apps.
Modify your domain’s MX records
To change your MX records, log into your cPanel and click the “MX Entry” icon under the “Mail” heading. If you do not have an “MX Entry” icon within your cPanel, please contact our Support Department for further assistance with updating your MX records.
If you have multiple domains on your account, choose the appropriate domain listed in the domain drop down box.
The first thing you’ll want to do is remove any current MX records that are in place. You can do this by clicking “Delete” next to each record listed under “MX Records“.
In this example, we will point our MX records to the Google Apps records listed above. The first MX record listed is 1 – ASPMX.L.GOOGLE.COM. Under the “Add New Record” section, enter 1 as the “Priority“, enter ASPMX.L.GOOGLE.COM as the “Destination“, and then click “Add New Record“. Follow these same steps for each of the MX records listed. If given more than one MX record, you should enter them all.
After you have added all of your MX records, you then need to tell our server that it needs to deliver email to those MX records. The easiest way to do this is to select “Automatically Detect Configuration” under the “Email Routing” section, and then click “Change“.
Please note that changes to MX records can take up to 24 hours before they begin to take affect.