Can I install more than one program on my account? Yes, you can install more than one program on your account. You can install programs onto subdomains, addon domains, and in separate folders. The following table gives examples of what your URLs will look like for each option, as well as how you would set Read More >
Product Guides
Welcome to the InMotion Hosting Product Guides
This page helps you get started, whether you’re setting up a new website or exploring our products. Select a product below to access tutorials, setup guides, and troubleshooting articles tailored to your hosting plan or service.
Web Hosting
Dedicated Hosting
Dedicated Linux servers that are completely customizable to meet your enterprise level needs.
Business Shared Hosting
Quickly launch your web presence with our affordable Business Shared Hosting plans.
Reseller Hosting
Be your own web hosting provider to your customers with our affordable Reseller Hosting plans.
Reseller VPS Hosting
Be your own web hosting provider to your customers with our affordable Reseller VPS Hosting plans.
Managed VPS Hosting
Learn how to get the most out of your Managed VPS Hosting plan using cPanel/WHM or Control Web Panel.
Hosting for WordPress
Our Hosting for WordPress on cPanel is fine-tuned to deliver superior performance, security, and provide best-in-class hosting.
UltraStack ONE for WordPress
Our all-in-one Hosting for WordPress platform is the ultimate choice for website owners who want to simplify their hosting and management process for their high-performance servers.
Website Services & Software
Web Design Services
Get detailed answers to your questions about our Website Design and Maintenance Services, including getting started guides and common tasks.
Backup Manager
Give yourself peace of mind with Backup Manager. Automatically backup your files, databases, email and cPanel account settings on an external server.
Softaculous
Easily install, upgrade, and manage over 400 web applications, site builders, and frameworks with Softaculous. Save time from manually uploading installation files and configuring databases with cPanel.
Guides That Apply To Every Product
Billing, email, security, and account management work the same no matter which plan you’re on. Start here when the topic isn’t tied to one product.
Still Stuck?
Community Forum
Ask other customers and our support team in the Community Support Forum.
Open a Ticket
For server-specific issues that need eyes on your account.
Live Chat
24/7 Support for customers with active hosting plans.
Stopping man-in-the-middle attacks on VPS accounts
In their continuing efforts to maintain secure servers, our systems team has recently posted a security maintenance alert that affects all VPS hosting accounts. The issue concerns what are known as “man-in-the-middle” attacks that target Secure Shell(SSH) access. Note that there have been no breaches of security, but this is a recommendation in order to Read More >
WordPress Vulnerabilities
Recently, new vulnerabilities affecting WordPress have been identified. All customers who use WordPress are advised to upgrade to the latest version (3.5.2) immediately. You can view our full walk-through guide on Updating WordPress here in our Support Center. Below is a list and explanation of the vulnerabilities: CVE-2013-2173 A denial of service was found in Read More >
Add New Media in WordPress 3.5.1
WordPress allows you to add media of different types to your pages and posts. Media types include graphics, audio, video and text files. The following article explains how to insert media using the Add Media option built into the Administrator Dashboard. Inserting Media in WordPress 3.5.1 Logging into your WordPress Dashboard. In the left hand Read More >
Latest Updates – WordPress 3.6 Beta 3
WordPress 3.6 is now in Beta 3 and there have been several notable changes. You can find the development timeline here. The changes that I will note below include the drag-and-drop upload, the quote format update for the Twenty Thirteen theme, and embed support for music-streaming services Rdio and Spotify. Highlight on Updates in WordPress Read More >
How to Change Your WordPress Admin Username
As you may have noticed from your work in WordPress, you cannot change a WordPress username from the admin dashboard. You can only change the email address and password for an account. However, for security reasons, it may be wise to change your username once in a while. So how can you do it safely Read More >
Adding HTML to a WordPress Page/Post
In this tutorial, we’ll show you all the methods for viewing and adding HTML code to a Page or Post in WordPress. There may be times when you want to use HTML in your WordPress website. For example, you can code a hyperlink by hand or view the entire post in HTML and make several Read More >
Changing a User’s Role In WordPress
When you are running a website in WordPress, there may be times when you want to change a User’s role. For example, you may want to allow a subscriber to contribute to your site. In this tutorial we will show you how to change the Role of a WordPress User in the Dashboard. In my Read More >
Allowing User Registration in WordPress
When you are running a WordPress website, you may want to let people register or create their own profiles. This is important if you want to let visitors to your site create a community of subscribers and even contributors. In this guide we will show you how to allow users to register for your WordPress Read More >
How to Create a WordPress User in the Dashboard
When you are creating a WordPress website, there may be times when you need to allow a user to access the Dashboard. A good way to accomplish this is to create a new user. In this tutorial we will show you how to manually create a new user from the WordPress Dashboard. We also have Read More >
Update on Twenty-thirteen Theme in WordPress 3.6 beta
WordPress 3.8 is the current core release version. The most current default theme is now Twenty-fourteen. WordPress continues to evolve and with it so does the version of their latest default theme. The newest version, Twenty-Thirteen, is currently only available within the WordPress 3.6 beta. The following article gives you a preview of the current Read More >
Media Changes for Posts in WordPress 3.6
WordPress 3.6 will also include a new ability to embed audio/video into a post without having to rely on a plugin or third party service. The following article is a preview on this feature. Please remember that this is a WordPress 3.6 beta feature and should not be considered for production purposes at this time. Read More >
WordPress Post Changes in 3.6
This article is about changes to an older version of WordPress. The current version in version 3.8.1. Go to our article on the new features of WordPress 3.8 or visit the WordPress home page for the latest information. The latest changes in WordPress Posts include a new format in how items are added into the Read More >
WordPress W3 Total Cache and WP Super Cache Vulnerability
There have recently been vulnerabilities found in two very popular WordPress caching plugins, W3 Total Cache (W3TC) and WP Super Cache. These plugins should immediately be updated to their latest versions which patches the current exposed exploits. As InMotion Hosting and many other hosting providers recommend both the W3 Total Cache and WP Super Cache Read More >
How to Troubleshoot WordPress Plugins
WordPress plugins are the source for many capabilities that WordPress does not normally support. These add-on programs can unfortunately also cause problems with the typical WordPress installation. They may cause an issue that will stop the WordPress Administrator from loading so that you are unable to disable them through the normal interface. The following article Read More >
Change WordPress Admin Username for Security
In this article, we discuss how you can update and change your WordPress admin username, as this can be a great security measure to help prevent unauthorized access to your WordPress admin dashboard. This is a good security measure to help protect against the recent global WordPress wp-login.php brute force attack that has been ongoing Read More >
Create secure WordPress admin password
In this article I’ll show you how to generate a strong password to use for your WordPress site, and how to update WordPress to start using that newer more secure password as well. These actions are being strongly recommended due to a recent WordPress wp-login brute force attack that has been ongoing affecting multiple web Read More >
WordPress wp-login.php Brute Force Attack
There have now been several large scale WordPress wp-login.php brute force attacks, coming from a large amount of compromised IP addresses spread across the world since April 2013. We first started this page when a large botnet of around 90,000 compromised servers had been attempting to break into WordPress websites by continually trying to guess Read More >
Setting the Upload Quota for WordPress Multisite
In order to keep multi-site WordPress installations from overwhelming a network server, it is good practice to set an upload quota so that you can predict the maximum hard drive space available to each networked site. The max file upload quota setting is located in the Network Admin settings and can be adjusted as per Read More >
How to Create an Admin Account in WordPress via MySQL
When working with programs that require you to log in, such as WordPress, there can be times when you seem to be locked out of your account. This can happen via a code error, a hack, accidental admin account deletion, or a malicious site partner changing information on you. If this happens, you will need Read More >