Welcome to Professional Website Services from InMotion Hosting. The Professional Website Services team designs, builds, fixes, speeds up, optimizes for search, and maintains WordPress sites, so you can spend your time on your business instead of your website. Design and build projects come with a dedicated project manager who coordinates the designers and developers for you and keeps the work on schedule.
This guide follows a website project from start to finish: choosing a service, onboarding with your project manager, design and revisions, launch, and the care, search, and speed work that keeps your site healthy afterward. If your site has been hacked, go straight to Hacked Site Repair.
Not Sure Which Service Fits?
Professional Website Services aren’t sold through a self-service checkout. Instead, you talk through your goals with the InMotion Hosting Sales team, and they help you choose a plan or put together a custom quote. If you’re already in a project, reply to your project manager’s email thread instead.
The Website Project Journey
Six phases, in the order a project usually runs. Start at phase 1 if you’re still choosing a service, or jump to the phase your project is in now.
Choose Your Service
before you buyDecide what your site needs: a custom design built around your brand, a fast template-based QuickSite, or a rebuild of a site you already have. You talk through the project with the InMotion Hosting Sales team before you buy, and you can ask for a custom quote if your project doesn’t fit a standard plan.
Onboarding & Kickoff
after purchaseInMotion Hosting emails you an intake questionnaire about your goals, brand assets, designs you like, and the content or features you have in mind. Onboarding also includes a one-on-one call with your project manager, who then becomes your single point of contact and sets your timeline and milestones. The more detail you share up front, the faster your project moves.
Design, Build & Revisions
varies by serviceThe team designs and builds your site while you review it. For Custom Website Design, the designers create a custom Figma prototype of your homepage for you to review before any code is written. You leave feedback with Feedbucket, a WordPress plugin that lets you click any part of the site and comment right where you want a change. Your plan includes set revision rounds for design and development, and your project manager confirms how many at kickoff, so group your feedback into each round. Most Custom Website Design projects finish within four to six weeks, and a QuickSite project takes up to 21 days (three weeks), depending on your plan.
Review & Launch
at handoverOnce you and your project manager sign off on design and development, your site goes live and you get full access to your WordPress dashboard to edit text, swap images, and publish new pages. What you receive at handover depends on your plan: some plans include a training session and a style guide, and your project manager confirms exactly what yours includes.
Care, Search & Speed
ongoingKeep your site current after launch. InMotion Care WordPress maintenance plans handle security updates, plugin and theme updates, malware scanning, backups, and uptime monitoring with email alerts, and every Custom Website Design and QuickSite project includes one to three months of InMotion Care. When you’re ready to grow, SEO Foundations sets up keyword targeting and on-page optimization, and the website speed optimization service tunes a staged copy of your site before changes go live. Optimization projects run from a few days to several weeks, depending on the project.
Fix & Recover
when you need itIf your site is hacked, Hacked Site Repair removes the malicious code, updates software with security gaps, and covers the site for 30 days after the repair. Priority targets completion within 24 hours and Standard within 48 hours. Most repairs finish within 2 to 3 business days, depending on when the team receives your login credentials and any premium plugin or theme files. InMotion Care Plus and higher plans include Proactive Hacked Site Repair.
Browse Services
Each service has a Support Center guide that explains what’s included and what to expect, plus a service page with the current plans. Figma to WordPress and Dev Hours are covered on their service pages.
Onboarding, working with your project manager, giving feedback in Feedbucket, revision rounds, and handover.
A WordPress site designed around your brand, starting with a custom Figma prototype of your homepage. Every plan includes months of InMotion Care.
The fastest way to launch: pick a professionally designed template, and the team customizes it with your brand colors, logo, and content.
Replaces the structure, code, and technology underneath an outdated or slow site, with WordPress setup and blog migration handled for you.
Already have a design in Figma? This service turns it into a working WordPress site. See the service page for scope and plans.
WordPress maintenance plans in four tiers: security and plugin updates, malware scanning, backups, uptime monitoring, and monthly website edits.
Keyword research, on-page optimization, SEO plugin setup, and Google Analytics, in two plans: SEO Foundations Essential and SEO Foundations Pro.
An audit, tuning on a staged copy of your site, and a before-and-after performance report. Choose Website Optimization or Comprehensive Optimization.
Malicious code removal, software security updates, and 30 days of coverage after the repair, in Standard and Priority plans.
On-demand help from the Professional Website Services team for one-time fixes and changes, such as theme or plugin errors, broken links, and design tweaks. The Professional Site and Signature Site design plans include a 20 percent Dev Hours discount.
Browse by Topic
For when you know what you’re looking for. The same articles, organized by what you’re working on.
Planning Your Website
Design & Build Projects
Search & Speed
Popular Articles
A curated starting list for Professional Website Services customers.
- Getting Started with Professional Website ServicesOnboarding
- What’s Included in Custom Website DesignDesign
- QuickSite: Fast WordPress Web DesignDesign
- InMotion Care Maintenance Plans and FAQsMaintenance
- Hacked Site Repair: What to ExpectSecurity
- Website Speed Optimization ServicePerformance
- How To Prepare For The Web Design ProcessPlanning
- What To Do After Your Website LaunchesAfter launch
Understand the Concepts
For decisions, not tasks. Read these before you choose a service or plan your project.
A redesign changes how your site looks; a rebuild replaces the code and structure underneath. How to tell which one your site needs.
Why your site has to adapt cleanly to desktop, tablet, and phone screens, and how responsive layouts do it.
How a design mockup in Figma becomes a working WordPress site.
How a staging copy lets you test changes before they reach your live site.
A real-world look at how a hacked WordPress site gets cleaned up and recovered.
The terms that cover Professional Website Services, including refunds and how to cancel a recurring plan.
Getting Help When You Need It
If you’re in an active project, your project manager is the fastest route to an answer. For questions about choosing or adding a service, contact the InMotion Hosting Sales team.
Already in a project?
Reply to your project manager’s email thread so your message reaches the right team and stays with your project record.
Working with your project manager ›Choosing a service?
The Sales team helps you pick a plan or put together a custom quote. There is no self-service checkout.
Contact the Sales team ›Can’t find your project email?
Contact the Sales team, and they’ll connect you with the Professional Website Services team.
Get connected ›Changing a Care plan?
How to upgrade, downgrade, or cancel an InMotion Care plan, and what to back up first.
Read the Care FAQs ›More Professional Website Services Articles
- Website Speed Optimization Service: Plans, Process, and Results
- Hacked Site Repair: What to Expect from InMotion Hosting
- WordPress SEO Services: SEO Foundations Plans and Process
- QuickSite: Fast WordPress Web Design from InMotion Hosting
- WordPress Website Rebuild: What It Is and What’s Included
- What’s Included in InMotion Hosting Custom Website Design
- Getting Started with InMotion Hosting Professional Website Services
- InMotion Care WordPress Maintenance Plans: What’s Included and FAQs
- Creating Your Site Icon for Web Design Services
- What To Do After Your Website Launches