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If you happen to forget your admin password (you know, the one that you made so complex no one including yourself can remember it?) never fear! PrestaShop has an easy way to reset it so you can access your admin dashboard once again.

How to reset your admin password

  1. Visit your PrestaShop admin dashboard login screen. This is typically something like
  2. Click on the link that reads Forgot Password
  3. You are presented with a screen to enter your admin email address. Enter that and then click Send.
  4. An email will be sent to that email address along with a brand new password. You can now log into the admin dashboard and then change the password from there if you wish.

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n/a Points
2015-12-14 8:35 pm

I try all this solutions but doen't worked for me, because the passwd field in Prestashop 1.6 is varchar(32) and the COOKIE_KEY is bigger. So, I try this and worked for me. Execute this:

UPDATE ps_employee set passwd = MD5('copy_the_cookie_key_hereNEWPASSWORDCLEARTEXT') where email = ''

And works fine

The new password is PASSWORDCLEARTEXT


n/a Points
2015-12-21 12:47 pm

Thank you very much Fernardo. I has stuck for a while and I thought there was something wrong with my xampp installation. Fortunately I found your post and followed your instructions. Your solution is working perfectly!

n/a Points
2015-04-16 8:19 am

Is there any way to do that directly in the database ? For a test installation on my localhost, I would like to avoid cofiguring the email.

30,497 Points
2015-04-16 1:03 pm
Hello mika,

Thank you for contacting us. Please see our guide on how to reset your password in the database, as it will walk you through the process.

Thank you,
n/a Points
2015-02-10 2:35 am

this is not work in localhost. i don;t receive email. any other suggestion?

10,077 Points
2015-02-10 10:53 am
Hello Antonis,

Have you setup your localhost to receive mail? Have you forwarded your domain to your localhost IP address?

Kindest Regards,
TJ Edens

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