What to do if an email is returned?

Your email account will return an email if there is an issue. This is in the form of a bounceback message. Typically, these returned messages will let you know why the sent email failed. Some bounceback error messages are easier to understand than others.

Use the Bounceback Parser Tool:

Since there are many reasons an email can be returned, use the Bounceback Parser Tool to troubleshooting the returned email message.

Common Bounceback Messages:

  • Inbox is Full: This is a typical indication that the email recipient’s inbox is full and cannot accept any more messages. There is little you can do to resolve this error message unless you have another means of contacting that person to notify them of the full inbox. They should usually be able to resolve this issue by deleting old emails or raising their current mailbox quota.
  • Email Account does not exist: If you send an email and get this message, it’s best to double check that you have spelled the recipient’s email address correctly. If you are sure that is is correct, the email account may have been deleted. If you have another means of contacting the recipients you may try notifying them of the error.
  • IP Address Blacklisted/ Blocked: The bounce back message will typically refer to an IP address being blocked and will usually provide a url with more information as well. We ask that these types of bounce back messages be forwarded to us at support@inmotionhosting.com so that we can assist you in resolving this issue. You can also check to see if your domain name or IP address is blacklisted by using our Online Blacklist Checker.
  • Greylisting/ Email Message Deferred: Typical messages due to greylisting will usually refer to an email message being “deferred.” Greylisting is a methodology utilized by some mail servers to deter spam. If you send a message to a server that uses greylisting and you are not on that server’s whitelist the receiving server will “temporarily reject” that message and will often return a message that is formatted very similar to a bounce back but will list the error as temporary instead of permanent. The sending server will attempt to resend the message at a later time, but the recipient will experience a delay in receiving the message. The best way to avoid greylisting is to ask anyone who uses greylisting on their server to add you to their whitelist so they can receive messages from you without delay.
  • Send Limit Exceeded: On all of our shared servers, the number of emails that can be sent per hour is limited to 250 per hour with a additional limitation of 50 recipients per message (this includes To:, Cc: and Bcc: fields). If you attempt to exceed that amount you will receive a bounce back that will say something similar to: “Domain domain.com has exceeded the max emails per hour (250) allowed. Message discarded.” If you would like to request that this amount be increased, you can make that request that within your AMP account, following the steps in our article Sending an Email Limit Exception Request in AMP.
  • Does not meet guidelines and/or adhere to policies(for VPS/Dedicated servers only): Some common DNS records and server configurations/tweaks are needed in order to ensure that the common mail servers (like Gmail, Yahoo, Verizon, etc) are able to authenticate the identity of your server and confirm your domain is authorized to send emails from its sending mail IP address. Many common mail servers provide guidelines and/or policies for sending/receiving mail and acceptable use of their servers for mail. For example, Google, Yahoo, and AOL enforce these policies and guidelines to help reduce the amount of Spam within their respective networks. It’s also important to note that not every mail server requires the same DNS records and configuration. For more information, please see Configuring Your VPS/Dedicated Server as a Mail Server.

Congratulations, now you know what to do if an email is returned. If you are still experiencing issues, our Live Tech Support is available 24/7.

Thoughts on “What to do if an email is returned?

  • Hello Team,

    i want to ask you about emails deliver with a hug delayed to the microsoft server (mail.protection.outlook.com) each email deliver after one or two days and sometimes i get email back that the remote server is busy any advice.

    i have contact the microsoft team about this issue but without luck.

    Best Regards

     

    • A “remote server is busy” message indicates that the email is being delivered to the recipient server, but it may be having issues. The recipient should review the mail logs on their server, or contact their mail host to verify if they are having mail server issues.

      Thank you,
      John-Paul

  • This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    user@example.com

    SMTP error from remote mail server after RCPT TO::

    host mail.example.com [123.123.123.123]: 550 5.7.1 Your IP has been found on block list ix.dnsbl.manitu.net

    • This error indicates that your email is being delivered successfully to the recipient server, but is being refused due to the IP address. If you suspect an InMotion IP address is the cause, I recommend submitting your returned email to Live Support so they can test further.

      Thank you,
      John-Paul

  • I continue to get this message when I reply to email to multiple people at multiple addresses.  The return email address states that it is directv? I don’t have anything to do with directv why would it continue to do this and how do I fix it?

    This message was created automatically by the mail system (ecelerity).

     

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

     

    >>> swlambert@ptd.net (after RCPT TO): 554 5.7.1 Service unavailable; Client host [69.168.102.197] blocked using zen.spamhaus.org; https://www.spamhaus.org/sbl/query/SBL357316

     

    —— This is a copy of the headers of the original message. ——

     

    Return-Path: <cshaffer@dishmail.net>
    X_CMAE_Category: , ,
    X-CNFS-Analysis: v=2.2 cv=a65yzgaF c=1 sm=1 tr=0 a=dqv8L5uZsF31bDHjXIeCkQ==:117 a=FKkrIqjQGGEA:10 a=YsLlUjnR0JoA:10 a=iKuu-KDpfykA:10 a=qrFA_WvyAAAA:8 a=DRrVtQE3AAAA:8 a=3j4BkbkPAAAA:8 a=GVgv3MTl0_dad976GSkA:9 a=QEXdDO2ut3YA:10 a=BQ5o1_Wo3boA:10 a=85vt3DZd1VEA:10 a=xZnI3mZSBmaa381C7T4A:9 a=3uAayELcsoa5EyRX:21 a=UiCQ7L4-1S4A:10 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=m0jCScA5GawgTTsq9fR1:22 a=n07k-ovD00ln-NYSeuZx:22
    X-CM-Score: 0
    X-Scanned-by: Cloudmark Authority Engine
    X-Authed-Username: Y3NoYWZmZXJAZGlzaG1haWwubmV0
    Received: from [10.201.70.0] ([10.201.70.0:49331] helo=md01.viasat.aga.synacor.com)
            by smtp.directv.net (envelope-from <cshaffer@dishmail.net>)
            (ecelerity 3.6.6.45965 r(Core:3.6.6.0)) with ESMTP
            id 49/C3-31619-27F26795; Mon, 24 Jul 2017 13:33:38 -0400
    Date: Mon, 24 Jul 2017 13:33:38 -0400 (EDT)
    From: cshaffer@dishmail.net
    To: Stephen Lambert <swlambert@ptd.net>
    Message-ID: <1041337445.5756984.1500917618663.JavaMail.zimbra@dishmail.net>
    In-Reply-To: <009a01d3029e$4c1bb950$e4532bf0$@ptd.net>
    References: <009a01d3029e$4c1bb950$e4532bf0$@ptd.net>
    Subject: Re: 310 N High St Selinsgrove
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
            boundary=”—-=_Part_5756983_1548161671.1500917618663″
    X-Originating-IP: [96.249.143.117]
    X-Mailer: Zimbra 8.0.7_GA_6021 (ZimbraWebClient – IE7 (Win)/8.0.7_GA_6021)
    Thread-Topic: 310 N High St Selinsgrove
    Thread-Index: AdMCnhMcYql4wlYxTAqYN0qNOlHGa3pBA6qr

  • I am responsible for an academic website, wildwinds.com which is hosted by inmotionhosting.

    Since late January gmail has been bouncing every email I send from my @wildwinds.com address, even short and simple emails such as “yes, that is fine”. I do not use html for emails, just plain text.

    My settings are as follows:

    Incoming mail server: mail.wildwinds.com (Port 110)

    SMTP Server: mail.wildwinds.com

    Here is one bounce message from google/gmail:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      info@****************.com
        host aspmx.l.google.com [74.125.28.27]
        SMTP error from remote mail server after end of data:
        550-5.7.1 [173.247.253.230      12] Our system has detected that this message is
        550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
        550-5.7.1 this message has been blocked. Please visit
        550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError
        550 5.7.1  for more information. r5si1998116pgn.172 – gsmtp

    Reporting-MTA: dns; advanced1190.inmotionhosting.com

    Action: failed
    Final-Recipient: rfc822;  info@****************.com
    Status: 5.0.0
    Remote-MTA: dns; aspmx.l.google.com
    Diagnostic-Code: smtp; 550-5.7.1 [173.247.253.230      12] Our system has detected that this message is
     550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
     550-5.7.1 this message has been blocked. Please visit
     550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError
     550 5.7.1  for more information. r5si1998116pgn.172 – gsmtp

    Here is another

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      ***.***@gmail.com
        host gmail-smtp-in.l.google.com [173.194.203.26]
        SMTP error from remote mail server after pipelined end of data:
        550-5.7.1 [173.247.253.230      12] Our system has detected that this message is
        550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
        550-5.7.1 this message has been blocked. Please visit
        550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError
        550 5.7.1  for more information. e1si10263282ple.209 – gsmtp

    Reporting-MTA: dns; advanced1190.inmotionhosting.com

    Action: failed
    Final-Recipient: rfc822;***.***@gmail.com
    Status: 5.0.0
    Remote-MTA: dns; gmail-smtp-in.l.google.com
    Diagnostic-Code: smtp; 550-5.7.1 [173.247.253.230      12] Our system has detected that this message is
     550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
     550-5.7.1 this message has been blocked. Please visit
     550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError
     550 5.7.1  for more information. e1si10263282ple.209 – gsmtp

    What can I do to stop all these emails bouncing – there have been 18 bounces since the 1st February 2017 !

     

     

  • Set up new account and receive errors no matter what, no send or receive. Double checked spelling and server config – all ok. all 550 errors. Stumped.

     

     

    • Hello Network Admin,

      Sorry for the problems you’re having when setting up your email. Can you please provide some details on your account such as email address, domain name/account name? We would need a little information in order to troubleshoot the issue. If you are not an InMotion customer then you may need to speak with the support team for your email server host.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • hello bonny,

     

    greetings of the day

     

    when i send a mail from outlook with attachments then after a few minutes a mail came back . in that mail mention that the reason is over quota

    and also the is from named internet mail delivery 

    pls help me to resolve it 

    your’s faithfully

    shahid shan

     

    • It sounds like the recipient’s mailbox is full and cannot receive any more messages. Unfortunately, there’s nothing you can do about someone else’s mailbox being full. Alternatively, it could be that you have sent too many messages and the email is being returned because your provider has a limit. Can you paste the bounceback message for us to review?

  • Dear Sir,

    I didn’t send the email to liponcu@*****.com but I am getting the following email in my gmail inbox.

    So pls help me how can I stop to sending the email in liponcu@******.com

  • 2 of 1,072

     

    I continue to get this error message on multiple emails for multiple email addresses even though I have messaged these addresses before.

    Delivery Status Notification (Failure)

    Delivery to the following recipient failed permanently:

         vchoward36@yahoo.com

    Technical details of permanent failure:
    Message rejected.  See https://support.google.com/mail/answer/69585 for more information.

    —– Original message —–

    X-Received: by 10.129.107.6 with SMTP id g6mr8135645ywc.24.1467326070888; Thu,
     30 Jun 2016 15:34:30 -0700 (PDT)
    MIME-Version: 1.0
    Sender: floridaques@gmail.com
    Received: by 10.37.75.129 with HTTP; Thu, 30 Jun 2016 15:34:30 -0700 (PDT)
    From: Florida State KRS <floridastatekrs@oppf.org>
    Date: Thu, 30 Jun 2016 18:34:30 -0400
    X-Google-Sender-Auth: 9DLdxmQl25RpvelkfgsC-mFcF24
    Message-ID: <CAP3MgApeZbj1nWyWtniAsWhJE9uZJ1HaXX9XHpqCs+GT=H3T0w@mail.gmail.com>
    Subject: Memorial Service For Bro Eric Puzo, Omega Chapter
    To: “FSO Keeper of Records & Seal” <floridastatekrs@oppf.org>
    Content-Type: multipart/alternative; boundary=001a1141c57c39a38d053686796d
    Bcc: vchoward36@yahoo.com

     
    Inbox
    x

    Mail Delivery Subsystem <mailer-daemon@googlemail.com>

    6:34 PM (25 minutes ago)

       
    to me
    • Hello,

      Sorry for the problem with the email delivery. It appears that the email delivery is being done by Google. You may need to contact their services. When you look at the error, click on the link they have provided: https://support.google.com/mail/answer/69585. It will give you information about why the email is not being delivered. Since the error message indicates that the delivery was handled by Google, you will need to have them resolve the issue. If you are an InMotion Hosting customer, then please provide the entire bounce-back message so that we can investigate the issue in more depth.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

  • I keep getting an error message, Delivery to the following recipient failed permanently:  The email address is my sisters new gmail account.  What can I do there are no comma’s or any other sympbol it is her email @gmail.com.  Please advise.

    • Hello Bonni,

      Thank you for contacting us. Is she able to email you from her gmail address?

      We are happy to help troubleshoot further, but will need a full copy of the bounced/returned email to investigate further.

      Thank you,
      John-Paul

  • When i google about this issue I keep seeing people list the reasons…. i don’t care about that I just want to know where I can find it to try to resend it now that I have corrected the issue…. can anyone please help me?

    • Hi Crissy,

      You could look in your sent folder to copy the email. However, there’s no specific way to re-send the email once it has failed. I’d suggest cut & paste to re-create it to send again.

      Thanks!

      Tim S

  •  

    My Customer service agents get this error msg now and then.  Company wide we do not generate over 250 emails in an hour.  Is there a way to track senders to find out which accout might be causing this? 

    Tried the parsing tool, but it did not work.

     

     

    From: Mail Delivery System <Mailer-Daemon@ecbiz126.inmotionhosting.com>

     

    Subject: Mail delivery deferred: returning message to sender

     

    Date: July 15, 2015 2:45:20 PM CDT

     

    To: JENNIFER PRICE <jen.l@rbconverting.com>

     

     

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a temporary error. The following address(es) deferred:

     lightningrepro@aol.com
       Domain rbconverting.com has exceeded the max emails per hour (273/250 (109%)) allowed.  Message will be reattempted later

    ——- This is a copy of the message, including all the headers. ——
    Received: from rrcs-50-84-208-242.sw.biz.rr.com ([50.84.208.242]:64335 helo=[10.0.0.30])
                by ecbiz126.inmotionhosting.com with esmtpsa (TLSv1:RC4-SHA:128)
                (Exim 4.85)
                (envelope-from <jen.l@rbconverting.com>)
                id 1ZFScJ-0002VP-SS; Wed, 15 Jul 2015 15:45:20 -0400
    From: JENNIFER PRICE <jen.l@rbconverting.com>
    Content-Type: text/plain; charset=us-ascii
    Content-Transfer-Encoding: quoted-printable
    Subject: 24″ x 300′
    Date: Wed, 15 Jul 2015 14:45:19 -0500
    Message-Id: <1463D2FA-4033-4C4D-B0E6-2D0591F30678@rbconverting.com>
    Cc: Dan O’malley <salesdan48@aol.com>
    To: “lightningrepro@aol.com” <lightningrepro@aol.com>
    Mime-Version: 1.0 (Mac OS X Mail 6.6 \(1510\))
    X-Mailer: Apple Mail (2.1510)
    X-OutGoing-Spam-Status: No, score=-1.0

    • Hello Scot,

      Sorry for the problem with the emails. The problem can stem form a simple chain of forwarding. For example, invoicing emails are often sent to more than 1 person. So, if there are 100 invoices and it’s sent to 3 people, then 300 emails are generated pretty quickly. When I looked at recent activity in your accuont, the most emails generated was from invoicing@ with a total of 323. If that happened within an hour, it would have hit the mail limit. You can always request for extension of the limit through AMP as necessary.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

  • I keep trying to send emails to the below address and I keep on getting the same response:

    Delivery has failed to these recipients or groups:

    tonya.nyagiro@ifrc.org
    A problem occurred during the delivery of this message. Please try to resend the message later. If the problem continues, contact your helpdesk.

    The following organization rejected your message: gvaqprdeml11.ifrc.ds.

    Diagnostic information for administrators:

    Generating server: ifrc.org

    tonya.nyagiro@ifrc.org
    gvaqprdeml11.ifrc.ds #554 5.4.6 Hop count exceeded – possible mail loop ##

    Original message headers:

    Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.75)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:44:34 +0100
    Received: from AMSPR02CA0042.eurprd02.prod.outlook.com (10.242.225.170) by
     AM2PR02MB0370.eurprd02.prod.outlook.com (25.160.33.15) with Microsoft SMTP
     Server (TLS) id 15.1.65.19; Sat, 31 Jan 2015 17:44:28 +0000
    Received: from AM1FFO11FD046.protection.gbl (2a01:111:f400:7e00::123) by
     AMSPR02CA0042.outlook.office365.com (2a01:111:e400:8028::42) with Microsoft
     SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sat, 31 Jan 2015
     17:44:28 +0000
    Received: from mail.ifrc.org (195.65.225.153) by
     AM1FFO11FD046.mail.protection.outlook.com (10.174.65.209) with Microsoft SMTP
     Server id 15.1.75.11 via Frontend Transport; Sat, 31 Jan 2015 17:44:28 +0000
    Received: from GVAQPRDEML16.ifrc.ds (10.1.1.138) by gvaqprdeml01.ifrc.ds
     (10.1.1.53) with Microsoft SMTP Server (TLS) id 8.3.342.0; Sat, 31 Jan 2015
     18:44:27 +0100
    Received: from emea01-am1-obe.outbound.protection.outlook.com (213.199.154.17)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:43:55 +0100
    Received: from AM2PR02CA0040.eurprd02.prod.outlook.com (25.160.28.178) by
     DB3PR02MB0380.eurprd02.prod.outlook.com (25.160.46.146) with Microsoft SMTP
     Server (TLS) id 15.1.75.20; Sat, 31 Jan 2015 17:43:50 +0000
    Received: from AM1FFO11FD007.protection.gbl (2a01:111:f400:7e00::173) by
     AM2PR02CA0040.outlook.office365.com (2a01:111:e400:8400::50) with Microsoft
     SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sat, 31 Jan 2015
     17:43:50 +0000
    Received: from mail.ifrc.org (195.65.225.153) by
     AM1FFO11FD007.mail.protection.outlook.com (10.174.64.69) with Microsoft SMTP
     Server id 15.1.75.11 via Frontend Transport; Sat, 31 Jan 2015 17:43:49 +0000
    Received: from GVAQPRDEML16.ifrc.ds (10.1.1.138) by gvaqprdeml01.ifrc.ds
     (10.1.1.53) with Microsoft SMTP Server (TLS) id 8.3.342.0; Sat, 31 Jan 2015
     18:43:46 +0100
    Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.78)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:43:13 +0100
    Received: from DB4PR02CA0040.eurprd02.prod.outlook.com (10.242.174.168) by
     DB3PR02MB107.eurprd02.prod.outlook.com (10.141.3.15) with Microsoft SMTP
     Server (TLS) id 15.1.75.20; Sat, 31 Jan 2015 17:43:08 +0000
    Received: from AM1FFO11FD008.protection.gbl (2a01:111:f400:7e00::106) by
     DB4PR02CA0040.outlook.office365.com (2a01:111:e400:983b::40) with Microsoft
     SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sat, 31 Jan 2015
     17:43:08 +0000
    Received: from mail.ifrc.org (195.65.225.154) by
     AM1FFO11FD008.mail.protection.outlook.com (10.174.64.70) with Microsoft SMTP
     Server id 15.1.75.11 via Frontend Transport; Sat, 31 Jan 2015 17:43:08 +0000
    Received: from GVAQPRDEML16.ifrc.ds (10.1.1.138) by gvaqprdeml11.ifrc.ds
     (10.1.1.54) with Microsoft SMTP Server (TLS) id 8.3.348.2; Sat, 31 Jan 2015
     18:43:07 +0100
    Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.75)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:42:58 +0100
    Received: from AMSPR02CA0033.eurprd02.prod.outlook.com (10.242.225.161) by
     DB4PR02MB0383.eurprd02.prod.outlook.com (10.242.222.147) with Microsoft SMTP
     Server (TLS) id 15.1.75.20; Sat, 31 Jan 2015 17:42:53 +0000
    Received: from AM1FFO11FD044.protection.gbl (2a01:111:f400:7e00::159) by
     AMSPR02CA0033.outlook.office365.com (2a01:111:e400:8028::33) with Microsoft
     SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sat, 31 Jan 2015
     17:42:53 +0000
    Received: from mail.ifrc.org (195.65.225.153) by
     AM1FFO11FD044.mail.protection.outlook.com (10.174.64.233) with Microsoft SMTP
     Server id 15.1.75.11 via Frontend Transport; Sat, 31 Jan 2015 17:42:52 +0000
    Received: from GVAQPRDEML16.ifrc.ds (10.1.1.138) by gvaqprdeml01.ifrc.ds
     (10.1.1.53) with Microsoft SMTP Server (TLS) id 8.3.342.0; Sat, 31 Jan 2015
     18:42:52 +0100
    Received: from emea01-am1-obe.outbound.protection.outlook.com (213.199.154.11)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:42:48 +0100
    Received: from AM2PR02CA0041.eurprd02.prod.outlook.com (25.160.28.179) by
     AM2PR02MB0370.eurprd02.prod.outlook.com (25.160.33.15) with Microsoft SMTP
     Server (TLS) id 15.1.65.19; Sat, 31 Jan 2015 17:42:43 +0000
    Received: from AM1FFO11FD041.protection.gbl (2a01:111:f400:7e00::151) by
     AM2PR02CA0041.outlook.office365.com (2a01:111:e400:8400::51) with Microsoft
     SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sat, 31 Jan 2015
     17:42:43 +0000
    Received: from mail.ifrc.org (195.65.225.154) by
     AM1FFO11FD041.mail.protection.outlook.com (10.174.64.230) with Microsoft SMTP
     Server id 15.1.75.11 via Frontend Transport; Sat, 31 Jan 2015 17:42:43 +0000
    Received: from GVAQPRDEML16.ifrc.ds (10.1.1.138) by gvaqprdeml11.ifrc.ds
     (10.1.1.54) with Microsoft SMTP Server (TLS) id 8.3.348.2; Sat, 31 Jan 2015
     18:42:42 +0100
    Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.82)
     by ifrc.org (10.1.1.138) with Microsoft SMTP Server (TLS) id 14.3.195.1; Sat,
     31 Jan 2015 18:42:39 +0100
    Received: from DB4PR02CA0024.eurprd02.prod.outlook.com (10.242.174.152) by
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     Server (TLS) id 15.1.75.20; Sat, 31 Jan 2015 17:42:36 +0000
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    Message-ID: <CA+crSecQZUoDq0Yt-O2os7wpE9DZCtFMkxDU8-tEn3joKx1nHw@mail.gmail.com>
    Subject: Interest in assisting IFRC
    From: George Mugambi <georgemugambi88@gmail.com>
    To: <tonya.nyagiro@ifrc.org>
    Content-Type: multipart/mixed; boundary="20cf30334f7d0b63c6050df63fdc"
    Return-Path: georgemugambi88@gmail.com
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    Authentication-Results: spf=pass (sender IP is 209.85.223.177)
     smtp.mailfrom=georgemugambi88@gmail.com; ifrc.org; dkim=pass (signature was
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     header.d=gmail.com;ifrc.org; dkim=fail (body hash did not verify)
     header.d=gmail.com;ifrc.org; dkim=fail (body hash did not verify)
     header.d=gmail.com;ifrc.org; dkim=fail (body hash did not verify)
     header.d=gmail.com;ifrc.org; dkim=fail (body hash did not verify)
     header.d=gmail.com;
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    X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB4PR02MB112
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    X-Forefront-Antispam-Report-Untrusted: CIP:195.65.225.154;CTRY:EU;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(84964002)(51414003)(93516999)(87572001)(77156002)(73972006)(73392002)(19580395003)(46102003)(42186005)(4620100001)(63696999)(76482003)(84326002)(59536001)(83322999)(61266001)(19580405001)(81442002)(4610100001)(450100001)(92566002)(62966003)(2351001)(107886001)(110136001)(229853001)(512874002)(55446002)(106466001)(87792001)(87936001)(567704001)(568964001)(50986999)(82202001)(956001)(575784001)(86362001)(54356999)(6806004)(7059030);DIR:INB;SFP:;SCL:1;SRVR:AM2PR02MB0370;H:mail.ifrc.org;FPR:;SPF:None;MLV:sfv;LANG:en;
    X-MS-Exchange-Transport-CrossTenantHeadersStripped: AM1FFO11FD041.protection.gbl
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     smtp.mailfrom=georgemugambi88@gmail.com; 
    X-Forefront-Antispam-Report-Untrusted: CIP:195.65.225.153;CTRY:EU;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(51414003)(84964002)(62966003)(77156002)(76482003)(229853001)(450100001)(87572001)(92566002)(93516999)(63696999)(50986999)(54356999)(59536001)(83322999)(55446002)(2351001)(4620100001)(107886001)(4610100001)(106466001)(110136001)(42186005)(87792001)(82202001)(567704001)(956001)(81442002)(73972006)(61266001)(73392002)(575784001)(46102003)(6806004)(19580395003)(512874002)(86362001)(19580405001)(568964001)(84326002)(87936001)(7059030);DIR:INB;SFP:;SCL:1;SRVR:DB4PR02MB0383;H:mail.ifrc.org;FPR:;SPF:None;MLV:sfv;LANG:en;
    X-MS-Exchange-Transport-CrossTenantHeadersStripped: AM1FFO11FD044.protection.gbl
    X-DkimResult-Test: Failed
    X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:(3002015);SRVR:DB4PR02MB0383;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(601004);SRVR:DB4PR02MB0383;
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    X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB4PR02MB0383
    X-OrganizationHeadersPreserved: DB4PR02MB0383.eurprd02.prod.outlook.com
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     smtp.mailfrom=georgemugambi88@gmail.com; 
    X-Forefront-Antispam-Report-Untrusted: CIP:195.65.225.154;CTRY:EU;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(84964002)(51414003)(87792001)(87572001)(87936001)(83322999)(46102003)(73392002)(86362001)(575784001)(450100001)(956001)(93516999)(76482003)(77156002)(62966003)(82202001)(73972006)(567704001)(50986999)(63696999)(54356999)(59536001)(81442002)(512874002)(568964001)(4610100001)(4620100001)(106466001)(61266001)(42186005)(19580395003)(19580405001)(6806004)(55446002)(110136001)(84326002)(92566002)(229853001)(2351001)(107886001)(7059030);DIR:INB;SFP:;SCL:1;SRVR:DB3PR02MB107;H:mail.ifrc.org;FPR:;SPF:None;MLV:sfv;LANG:en;
    X-MS-Exchange-Transport-CrossTenantHeadersStripped: AM1FFO11FD008.protection.gbl
    X-DkimResult-Test: Failed
    X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:(3002015);SRVR:DB3PR02MB107;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(601004);SRVR:DB3PR02MB107;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:;SRVR:DB3PR02MB107;
    X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB3PR02MB107
    X-OrganizationHeadersPreserved: DB3PR02MB107.eurprd02.prod.outlook.com
    X-CrossPremisesHeadersFiltered: GVAQPRDEML16.ifrc.ds
    Received-SPF: SoftFail (protection.outlook.com: domain of transitioning
     gmail.com discourages use of 195.65.225.154 as permitted sender)
    Authentication-Results: spf=softfail (sender IP is 195.65.225.154)
     smtp.mailfrom=georgemugambi88@gmail.com; 
    X-Forefront-Antispam-Report-Untrusted: CIP:195.65.225.153;CTRY:EU;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(51414003)(84964002)(55446002)(63696999)(54356999)(110136001)(87936001)(50986999)(93516999)(92566002)(81442002)(59536001)(61266001)(86362001)(575784001)(4620100001)(4610100001)(76482003)(6806004)(19580395003)(568964001)(19580405001)(62966003)(73392002)(77156002)(106466001)(450100001)(82202001)(42186005)(567704001)(46102003)(956001)(2351001)(73972006)(83322999)(107886001)(87572001)(229853001)(87792001)(512874002)(84326002)(7059030)(7740400001);DIR:INB;SFP:;SCL:1;SRVR:DB3PR02MB0380;H:mail.ifrc.org;FPR:;SPF:None;MLV:sfv;LANG:en;
    X-MS-Exchange-Transport-CrossTenantHeadersStripped: AM1FFO11FD007.protection.gbl
    X-DkimResult-Test: Failed
    X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:(3002015);SRVR:DB3PR02MB0380;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(601004);SRVR:DB3PR02MB0380;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:;SRVR:DB3PR02MB0380;
    X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB3PR02MB0380
    X-OrganizationHeadersPreserved: DB3PR02MB0380.eurprd02.prod.outlook.com
    X-CrossPremisesHeadersFiltered: GVAQPRDEML16.ifrc.ds
    Received-SPF: SoftFail (protection.outlook.com: domain of transitioning
     gmail.com discourages use of 195.65.225.153 as permitted sender)
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     smtp.mailfrom=georgemugambi88@gmail.com; 
    X-Forefront-Antispam-Report: CIP:195.65.225.153;CTRY:EU;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(84964002)(51414003)(93516999)(87572001)(77156002)(73972006)(73392002)(19580395003)(46102003)(42186005)(4620100001)(63696999)(76482003)(84326002)(59536001)(83322999)(61266001)(19580405001)(81442002)(4610100001)(450100001)(92566002)(62966003)(2351001)(107886001)(110136001)(229853001)(512874002)(55446002)(106466001)(87792001)(87936001)(567704001)(568964001)(50986999)(82202001)(956001)(575784001)(86362001)(54356999)(6806004)(7059030)(7740400001);DIR:INB;SFP:;SCL:1;SRVR:AM2PR02MB0370;H:mail.ifrc.org;FPR:;SPF:None;MLV:sfv;LANG:en;
    X-MS-Exchange-Transport-CrossTenantHeadersStripped: AM1FFO11FD046.protection.gbl
    X-DkimResult-Test: Failed
    X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:(3002015);SRVR:AM2PR02MB0370;
    X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(601004);SRVR:AM2PR02MB0370;
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    X-MS-Exchange-CrossTenant-OriginalArrivalTime: 31 Jan 2015 17:44:28.0792
     (UTC)
    X-MS-Exchange-CrossTenant-Id: a2b53be5-734e-4e6c-ab0d-d184f60fd917
    X-MS-Exchange-CrossTenant-OriginalAttributedTenantConnectingIp: TenantId=a2b53be5-734e-4e6c-ab0d-d184f60fd917;Ip=[195.65.225.153]
    X-MS-Exchange-CrossTenant-FromEntityHeader: HybridOnPrem
    X-MS-Exchange-Transport-CrossTenantHeadersStamped: AM2PR02MB0370
    X-OrganizationHeadersPreserved: AM2PR02MB0370.eurprd02.prod.outlook.com
    X-OriginatorOrg: ifrcorg.onmicrosoft.com
    X-CrossPremisesHeadersFiltered: GVAQPRDEML16.ifrc.ds
    


    Final-Recipient: rfc822;tonya.nyagiro@ifrc.org
    Action: failed
    Status: 5.4.6
    Diagnostic-Code: smtp;554 5.4.6 Hop count exceeded – possible mail loop
    Remote-MTA: dns;gvaqprdeml11.ifrc.ds

    • Hello George,

      We need more information in order to assist. Is the affected email address one of multiple that are being sent to or is it being sent to just that one? Have you tried to send it via another email client? Which ones have you tried? Have you tried webmail?

      Kindest Regards,
      Scott M

  • I sent up a new email account for a client, but the emails are being returned with permanent fatal errors. The email address is talia@thenagleragency.com. I am pasting the error below:

    Also, this hosting account has an email associated with it “diane@thenagleragency.com” which is currently working, but the address does not appear in the email accounts in cpanel. Nor is there an email forwarder set up. How is that possible?

    Delivery to the following recipient failed permanently:

         talia@thenagleragency.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain thenagleragency.comby aspmx.l.google.com. [173.194.66.27].

    The error that the other server returned was:
    550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-5.1.1 double-checking the recipient’s email address for typos or
    550-5.1.1 unnecessary spaces. Learn more at
    550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 bt11si3827434wjb.47 – gsmtp

    —– Original message —–

    X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
            d=1e100.net; s=20130820;
            h=x-gm-message-state:mime-version:date:message-id:subject:from:to
             :content-type;
            bh=1VjdZ1R3yk5NIIYDooxkRM+WtuNafkAJmG3ajJRcaMY=;
            b=TXqQ6MxFDoVX61hWrLSRK8Df3CJwYVqCSDVkn/LsdUfZHPWfi+YSqU8oZtjzbmGUPZ
             Lfg5w4GA/x3S7+lCi84+e/qX+M2LD0adt4mz9p5y2u8ezJIOOpS0phkVAcikzyxMw5sH
             DHQKdRrZZyQ+E7sYa2JKi03Ew2ZqNEGNnKUF39T9jZNdNNoa07vClI/AJ7kTXQwbnjUO
             WQSgYXD6Xe7jA8/0sVyH6pWW1NhwYY9OazuYqm7/SEnaS4zS2oD7TyZuL/I5uZXfntXk
             fKQYoO3OuEGyW76xVpD2wT+ZNeiebiUFfuMZeREI1lXAx9inGsm6RwVOF77lcAJx6vxl
             la8w==
    X-Gm-Message-State: ALoCoQlPA0nVnxbZhQsQt7IJ0vlS2JNIeA9krsfPv0yqkkopGfh9EL2HD2UJn4sE9VwvLCfn+HaV
    MIME-Version: 1.0
    X-Received: by 10.180.101.166 with SMTP id fh6mr2506885wib.2.1395412866784;
     Fri, 21 Mar 2014 07:41:06 -0700 (PDT)
    Received: by 10.216.211.198 with HTTP; Fri, 21 Mar 2014 07:41:06 -0700 (PDT)
    Date: Fri, 21 Mar 2014 08:41:06 -0600
    Message-ID: <CANaLCmSQ8KU7QMKNg+3C2kdERhHDuV_FY0GaFHrX2wwdik=1PQ@mail.gmail.com>
    Subject: test2
    From: Tom Comber <tom@thinkaor.com>
    To: talia@thenagleragency.com
    Content-Type: multipart/alternative; boundary=f46d0418252e3d79c004f51ee0c5

     

    • Hello Tom,

      Thank you for your question. I looked up the whois for your domain with godaddy, and your website is hosted with us (via “A record”), but your email is hosted by google.

      I was able to tell, because your MX records are pointed to google as can be seen here:

      thenagleragency.com. 3600 IN MX 5 ALT1.ASPMX.L.GOOGLE.com.
      thenagleragency.com. 3600 IN MX 5 ALT2.ASPMX.L.GOOGLE.com.
      thenagleragency.com. 3600 IN MX 10 ASPMX2.GOOGLEMAIL.com.
      thenagleragency.com. 3600 IN MX 10 ASPMX3.GOOGLEMAIL.com.
      thenagleragency.com. 3600 IN MX 1 ASPMX.L.GOOGLE.com.

      To get your email going, set it up with google; or host your email with us by pointing your MX records to us, then allow up to 24 hours for propagation to complete.

      If you have any further questions, feel free to post them below.
      Thank you,

      -John-Paul

    • Hello Iamkingsleyf,

      Thank you for contacting. If you just made changes to your DNS, it may take some time to propagate.

      We are happy to help further, but will need some additional information.

      How did you setup your email with Google?

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

    • Delivery to the following recipient failed permanently:

           h.marklong@gmail.com

      Technical details of permanent failure:
      Google tried to deliver your message, but it was rejected by the relay mail.healthable.org by mail.healthable.org. [198.46.81.170].

      The error that the other server returned was:
      535 Incorrect authentication data
       (SMTP AUTH failed with the remote server)

      —– Original message —–

      MIME-Version: 1.0
      X-Received: by 10.42.185.65 with SMTP id cn1mr3052506icb.0.1413450807978; Thu,
       16 Oct 2014 02:13:27 -0700 (PDT)
      Received: by 10.107.167.147 with HTTP; Thu, 16 Oct 2014 02:13:27 -0700 (PDT)
      Received: by 10.107.167.147 with HTTP; Thu, 16 Oct 2014 02:13:27 -0700 (PDT)
      Date: Thu, 16 Oct 2014 10:13:27 +0100
      Message-ID:
      Subject: Re: Guest Post Submission Request
      From: Kingsley Felix
      To: h.marklong@gmail.com
      Content-Type: multipart/alternative; boundary=20cf303dd9c451317c050586a95a

      Thanks for your offer, your profile will be set up in the coming days.

      Healthable just had some server issues which we are trying to fix
      On Oct 16, 2014 10:09 AM, wrote:

      >
      >  *Name*:Mark Long *E-Mail*:h.marklong@gmail.com *Subject*:Guest Post
      > Submission Request *Message*:Hi There,

    • Hello Iamkingsleyf

      Thank you for the information. When you set up Gmail for POP3 and SMTP, were you able to complete the guide successfully?

      Typically an AUTH failed with the remote server error means the email address, or password is incorrect.

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

  • Our emails are not reaching our customer. The rejected response below.

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    user@example.com

    SMTP error from remote mail server after RCPT TO:<user@example.com>:

        host mail.example.com [123.123.123.123]: 550 5.7.1 Your IP has been found on block list ix.dnsbl.manitu.net

    • Hello Glenda, sorry for the issues you’re having.

      As this is a public post I’ve gone ahead and removed the email address you’ve mentioned in your bounce-back error.

      It looks like the particular mail server that handles mail for the person you were trying to reach, had either our server’s IP address, or your own home IP address in a mail blacklist.

      These are generally temporary problems, and you might be interested in learning about why mail servers get blacklisted and also how to request a delisting from a blacklist.

      I went ahead and requested a delisting from the ix.dnsbl.manitu.net blacklist mentioned in the bounce-back, and it doesn’t look like our IP address is listed any longer.

      Please let us know if you’re still having any issues at all.

      – Jacob

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