Email error 553
A 553 email error is normally related to SMTP authentication not being used. Most mail servers require that you authenticate with a valid user on that system, before you're allowed to relay a remote message out. However some mail administrators will also using the 553 error if a user doesn't exist or for various other reasons as well.
You should receive a bounce-back message from the server with a variation of email error 553 in the subject, and the body should contain your original message that you attempted to deliver.
Example bounce-back message
Delivery-date: Mon, 14 Nov 2011 05:13:57 -0800
Received: from mailnull by biz29.inmotionhosting.com with local (Exim 4.69)
for sender@YourDomain.com; Mon, 14 Nov 2011 05:13:57 -0800
From: Mail Delivery System <Mailer-Daemon@biz29.inmotionhosting.com>
Subject: Mail delivery failed: returning message to sender
Date: Mon, 14 Nov 2011 05:13:57 -0800
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after RCPT TO:<recipient@RemoteDomain.com>:
host RemoteDomain.com [220.127.116.11]:
553 5.7.1 Not an open relay, so get lost
Received: from chrisg6 by biz29.inmotionhosting.com with local (Exim 4.69)
for recipient@RemoteDomain.com; Mon, 14 Nov 2011 05:13:56 -0800
To: Recipient <recipient@RemoteDomain.com>
X-Autorespond: On vacation
X-Loop: "On vacation" <recipient@RemoteDomain.com>
From: "Sender" <sender@YourDomain.com>
Content-type: text/plain; charset=ansi_x3.110-1983
Subject: Email acknowledgement from Sender
Common variations of the 553 email error
- 553 5.7.1 Not an open relay, so get lost
- 553 Invalid user.
- 553 message blocked, you are not authorized to send mail, authentication is required.
- 553 Null Sender is not allowed.
- 553 5.1.1 sorry, no mailbox here by that name.
- 553 #5.1.8 Domain of sender address <sender@YourDomain.com> does not exist
- 553 5.3.0 <recipient@RemoteDomain.com>... Address does not exist
- 553 5.3.0 <recipient@RemoteDomain.com>... No such user
- 553 5.3.0 <recipient@RemoteDomain.com>... No such user here
- 553 5.3.0 <recipient@RemoteDomain.com>... User unknown, not local address
- 553-Message filtered. Please see the FAQs section on spam\n
- 553 <recipient@RemoteDomain.com> does not have a mailbox here
- 553 RemoteDomain.com does not accept mail sent to recipient@OtherRemoteDomain.com
- 553 sorry, no mail-box here by that name. (#5.1.1)
- 553 sorry, no mailbox here by that name (#5.1.1)
- 553 sorry, rcpt user invalid (#5.7.1)
- 553 sorry, that domain isn't in my list of allowed rcpthosts
- 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
- 553 sorry, the recipient in not a valid user on this domain (#5.7.1)
- 553 sorry, this recipient doesn't exist.
- 553 sorry, this recipient is not in my validrcptto list (#5.7.1)
- 553 sorry, your envelope sender is in my badmailfrom list (#5.7.1)
- 553 Your email address is denied.
Resolving a 553 email error bounceback
The 553 series of errors would typically be a hard bounce, and usually your message is rejected right away. For a better understanding of a soft or hard bounce is, and general email bounceback errors you can read why does email bounce, bounceback, or error?
In our example bounce-back error above the reason the message has failed is because of a misconfigured auto-reply that has failed to first authenticate with the mail server before attempting to relay a reply to a message.
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2014-11-20 7:31 am
Your message did not reach some or all of the intended recipients.
Sent: 11/20/2014 4:36 PM
Mail was sending from ms outlook to gmail server.
The following recipient(s) cannot be reached:
'**********@gmail.com' on 11/20/2014 4:36 PM
Server error: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)'
Am usong ms outlook 2010... Pls suggest any solution ...
2014-11-20 11:16 am
Thank you for contacting us. I found a post regarding the 553 error on Microsoft's Official 2010 forums, where they suggest checking your email settings.
You can view your email settings in cPanel at any time.
2015-04-17 7:11 pm
I have problem with my outlook 2007, this case i can connect to zimbra pop3 by outlook but cannot send out. i already use smtp port 25, 465 and 587 but still cannot send out the msg. this is the content msg "Send test e-mail message: The server responded: 553 5.7.1 <email@example.com"
can someone help me with this case!???
2015-04-20 7:36 am
Have you ensured the SMTP authentication setting is enabled?
2015-04-21 2:04 am
Thanks a lot my friend, but where can i find SMTP Auth.?? did you mean SMTP Authen. in mail server configuration or in pc cliean
2015-04-21 2:11 pm
Thank you for your question. The "SMPT requires authentication" setting i covered in our Outlook 2007 setup guide.