How to Reset cPanel Passwords in Reseller WHM

Part of being a reseller hosting provider is helping your customers when they have issues and need help. In this article, we will show you how to reset a cPanel password using WHM.

Don’t have time to read our full article? Watch our walk-through video.

How to Reset a cPanel Password in WHM

If your customers should lose their password you may need to reset it for them. Here is a quick way to log into WHM to reset a cPanel password. Your customers should not have access to WHM.

  1. Log into WHM
     
  2. Under Account Information choose List Accounts
     
  3. Click the + sign next to account you are managing and the dropdown will appear
     
  4. Under the domain name you will see Change Password:
  5. Fill in your customer’s preferred password
  6. Click Change

At this point, you should see the confirmation screen. This means you have successfully updated the cPanel password.

If you’re looking for information that you can share with your customers on resetting the cPanel through the Account Management Panel (AMP) or cPanel itself, check out our tutorial:  How to Change Your cPanel Password.

You can now update passwords for all of the cPanel accounts you manage. Remember, any users with WHM access can perform this function. So you must be cautious. Only grant access to administrators you trust.

CM
Christopher Maiorana Content Writer II

Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog.

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