InMotion Hosting Support Center

In this tutorial:

When you sign up for your web hosting package with InMotion Hosting you gained the ability to create unlimited email addresses. If your domain is "example.com" you could have many different email accounts such as "store@example.com", "sales@example.com", and many more. Anytime you want to create a new email address you can do so in cPanel.

Note! If you are coming to us from a host that uses cPanel, any email accounts and email messages on your previous server can be brought over with a full cPanel backup site transfer. If you are migrating from a previous host who doesn't use cPanel, we have an easy to follow guide for migrating your emails.

How to Create an Email Account

The very first step required for using the email service on your server with InMotion hosting is to create the email account in your cPanel. For further assistance on how to do this, please visit our article on How to create an email account. Once you have set up your email account in your cPanel, you can begin to use your email. The next sections will guide you on how to access your email.

How to access your Email Account

Before you begin to setup your email client, you must first decide how you would like to access your email. You can use many different programs to check your email. You can use a Desktop Program like Outlook, Mac mail, or Thunderbird. You can use the browser based programs Squirrel Mail, Horde, or Round Cube to check from any location using your web browser. Also, you can use a third party like Google Apps or your iPhone, Droid, or other mobile device.

Configuring a desktop email client

Common email clients that most users are familiar with include Microsoft Outlook and Mac Mail. You can use any program you want as long as is it can connect to our servers. Below are links to our tutorials for setting up email clients.

Basic Email Settings

You will need the settings to configure your email client. While each client is different in its layout and verbiage, there is still a basic set of information that the email client will need. Below is how to get your email settings.

Non SSL email settings

The following settings are the non Secure settings. Use this only if you cannot use the SSL settings. Otherwise, you will want to use the SSL setup. Note that you will need to change "example.com" to your domain name.

  • Incoming Server: mail.example.com
  • Outgoing Server: mail.example.com
  • Username: Your full e-mail address
  • Password: Your e-mail account password
  • Incoming Port: POP3 110 or IMAP 143
  • Outgoing Mail server (SMTP) Port: 587
  • SSL: NO
  • SMTP Authentication Required
  • Secure Authentication or SPA needs to be turned off

SSL email settings

Below is an example of the recommended Secure settings. The SSL (Secure Sockets Layer) protocol is for connecting to your server securely to prevent network "snoopers" from seeing your data over the network connction. The "secure##" will need the "##" changed to your server number. To find your server number, see your AMP technical details.

  • Incoming Server: secure##.inmotionhosting.com
  • Outgoing Server: secure##.inmotionhosting.com
  • Username: Your full e-mail address
  • Password: Your e-mail account password
  • Incoming Port: POP3 995 or IMAP 993
  • Outgoing Mail server (SMTP) Port: 465
  • SSL: YES
  • SMTP Authentication Required
  • Secure Authentication or SPA needs to be turned off

Accessing your email through Webmail

Webmail allows you to check your email from within your browser, such as Internet Explorer, Mozilla FireFox, or Safari. To learn how to log into your webmail, please see our tutorial on how to log into webmail. A big advantage to using Webmail is that you do not need to configure any settings. You can simply log into webmail and begin using it. Another advantage is that your information is stored on the server so it can be accessed from any computer you're logging in from.

Configuring your mobile device

You can also configure your mobile phone or other mobile device to connect to your email. Below are links to tutorials for setting up email on some common phones and devices.

Troubleshooting email problems

If you find yourself having an issue with either sending or receiving email after you have setup your email client, please see the following articles for additional troubleshooting steps:

Other Options available for use with your Email Account

You can also forward emails, set up autoresponders, and more for your email accounts.

Spam Protection

Below are links to tutorials on how you can control and stop spam.

If for whatever reason you cannot send using your email through your email client. Please see our article on Problems Sending Mail - Receiving is Fine.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Email Inbox and Outbox is not Working
Won't let me log in to Email
Send email to the site administrator
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n/a Points
2014-04-16 10:18 am

I have have a problem with forwarding one email address to anohter.   I am using SSL  i can  log on both accouts and get my mail but the forward looks ok but does not seem to foward the mail.   

Staff
9,968 Points
2014-04-16 12:53 pm
Hello Mike,

I've gone ahead and removed your emails from this post as this is viewable by the public. I see that you've gone ahead and responded to our automated email notification instead of replying back to this post that your forwarder appears to be working now.

If you start having issues again, please let us know a general time-frame when you believe message aren't properly forwarding and we'd be glad to check in the mail logs.

- Jacob
n/a Points
2014-04-16 10:53 pm

I am considering using roundcube as our email but need a calendar.  Is there a way to download a calendar?

Staff
11,186 Points
2014-04-17 8:31 am
Unfortunately, Roundcube doesn't have any calendar functionality, however, Horde does if you would like a webmail solution with calendar support.
n/a Points
2015-08-14 5:45 pm

Hi JeffMa,

Is there any other way to access and manage my calendar, other than using Horde?

I find Horde quite clunky, so if there are other options, I'd love to try them instead.

Thanks!

Staff
40,710 Points
2015-08-17 9:48 am
Hello Guto,

All the email programs are independent, so a calendar on one cannot be seen by another. If you are simply looking for a calendar program to run on your server for personal use, you can install one via the Softaculous installer tool.

Kindest Regards,
Scott M
n/a Points
2014-04-23 3:28 pm

Hi, 

I am unable to retreive emails from my email account that you host for me: 

Can you please help? 

Thanks,

Elton

Staff
9,968 Points
2014-04-23 4:01 pm
Hello Elton,

Sorry for the issues. I've gone ahead and removed your email address from this post as this is a publicly viewable post. Are you getting any errors in your mail client? Also, what mail client are you trying to use, and are you able to send out messages and just not receive new ones?

You might want to double check to see if you can login to webmail directly on the server and see your messages.

If they are not on the server, then your local email client is not going to be able to connect and retrieve them.

I see in the mail logs that you have some attempted deliveries into the email account you mentioned. However there have been several messages that are getting blocked by our server because the sending mailing IP address is on a blacklist. The sender's should be getting a bounce-back from our server explaining the issue. You can read about why mail servers get blacklisted for more information on why this can occurr sometimes.

The sender should be able to requests a delisting from a blacklist if their IP address is on one. For instance it looks like there was a @rr.com, and a @comcast.net address trying to send to the email account you've mentioned that had their IP address blacklisted on SpamHaus.org.

Please let us know if you had any further questions at all.

- Jacob
n/a Points
2014-04-25 2:51 pm

I am trying to use my gmail client to open my inmotion email. But is says "Account misconfig: hostname contains unsafe characters." when I try to connect to the server. Any suggestions?

Staff
26,031 Points
2014-04-25 4:42 pm
Hello Kevin,

Thank you for your comment about setting up Gmail as a client. I recommend double-checking your email settings, and testing this again. You can view your specific email settings in cPanel at any time.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-04-27 2:31 am

Is there a way to set up SMS alerts when email messages arrive?

Staff
40,710 Points
2014-04-28 1:05 am
Hello Preston,

Not through the cPanel setup or the individual interfaces. You may, however, set your device up to chime when a new email is received if you use it to check the email on your hosting account. Other than that, you would need to custom code a solution to have a message sent.

Kindest Regards,
Scott M
n/a Points
2014-06-13 7:18 pm

i love u just the way u are reply and make a wish

n/a Points
2014-04-30 3:06 am

plz send the steps of creating signature

Staff
11,186 Points
2014-04-30 7:46 am
The steps to create an email signature solely depend on the mail client that you are using to send mail, but we do have instructions on various email clients at the following:

Adding an Email Signature
n/a Points
2014-05-06 3:17 am

I made a transfer domain yesterday and now it seems working as I was able to access my cPanel via domain.com/cpanel. The probem is that my users are not able to send or recieve emails. I am using Google Apps for some of the staff which they still working fine (send/recieve to each others only). Is there anything I need to change to have this working?--With refernce to:https://support.google.com/a/answer/173534?hl=enPlease note that my current settings in Google Apps > Settings for Gmail > Advanced settings > Destination is pointing to: mail.mydomain.comFor Unknown mailbox accounts only.Do I need to made any modification here?Thanks!

Staff
11,186 Points
2014-05-06 8:00 am
Your settings sound fine, but if you are sending unknown mailboxes from Google Maps to their addresses on the server with us, you would need to be sure that those email accounts are created in which you an create the email account in cPanel.
2014-05-07 6:30 am
Hello JeffMa,

Thank you so much for following-up with me. Actually it turned out my previous setup was somehow incorrect. Right now everything is working fine so far and I have made two changes although I think the second one should been enough to resolve the issue:

1 - I switched the MX Records from "Automatically Detect Configuration" to "Local Mail Exchanger" with keeping Google Apps records as they're.
- I kept the MX records I created earlier "mail.mydomain.com" but I guess it's useless though.
2 - I modifed the destination in Google Apps > Settings for Gmail > Advanced settings from:
mail.mydomain.com to my server shared IP, with "Unknown mailbox only" selected. (Accounts hosted in cPanel).
Split delivery works as it should! =)
n/a Points
2014-05-20 11:42 am

How do you archive old emails? I created an Old Email folder and moved my old emails to it, but what do I do after that to reduce the space used in my email account?

Staff
26,031 Points
2014-05-20 12:18 pm
Hello Melody,

Thank you for your question. You can delete the emails manually, or request that Live Support sets up email archiving.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-17 11:10 am

Hi ! I have a problem conserning my email adress that is hosted on my server. Some one else is using my email adress to send spams to other ppl. what can I do to avoid this problem?

 

Staff
26,031 Points
2014-06-17 11:29 am
Hello Mesfin,

This is usually due to a compromised, or weak password, or email client(such as Outlook, MacMail, etc.). Please change your email password immediately to stop the outgoing spam from continuing.

Also, using SPF and Domain Keys can help identify the emails are coming from the correct server.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-18 3:05 pm

Is there a way to export the email?

Staff
9,968 Points
2014-06-18 4:45 pm
Hello Irene,

When you setup an email client using POP3 to download messages, it will remove mail from the server and retain it locally on your computer.

If you setup your email client using IMAP, then the messages will remain on the server and any IMAP client can connect to the server to read them.

So it depends how you have your mail client setup as to how you'd proceed to export your mail. Are you trying to take messages from one e-mail account to another?

The easiest method of transferring email is setting up two IMAP accounts in the same mail client, then simply dragging messages from one account to the other, to export them over to the second account.

If you had a more specific question about exporting email. please let us know the scenario you're working with so we can provide a better answer for you.

- Jacob
n/a Points
2014-06-24 6:00 pm

Hi

I use mail.com and get all my bussiness mails forwarded to the same address.

I have a big problem with the address I send from though. I would like to send from info@example.com. Instead of info@mail.com

Mail.com couldnt help, so I really hope that you can.

Staff
9,968 Points
2014-06-24 6:31 pm
Hello Peter,

I've gone ahead and removed your personal emails from this post as this information can be viewed publicly when posting a comment here.

If you want to send from one of your e-mail users on your domain such as info@example.com then you would need to configure your email client to use that account instead of the info@mail.com one.

Unfortunately it doesn't look like mail.com allows you to send as a different email user. So you could probably simply login to webmail on your example.com site instead of mail.com. Then simply reply to any of the messages from there instead of via the mail.com interface.

Alternatively as this guide mentions, you could setup your email client to directly check the info@example.com account and then just reply from there. That would be ideal instead of having it first go there and then forward off to a info@mail.com account.

- Jacob
n/a Points
2014-07-15 1:35 pm
It has nothing to do with converting an existing IMAP account to a POP3 account. That is the subject with which I wanted help.
Staff
35,728 Points
2014-07-15 2:36 pm
Hello Rick,

Thanks for the question, and apologies for the confusion. If you're trying to convert from IMAP to POP3, please review the tutorial Change Email Protocol to IMAP or POP3.

That should take you through the process. Please let us know if you require further assistance.

Regards,
Arnel C.
n/a Points
2014-08-19 6:04 am

I am going to launch a site from inmotionhosting VPS shortly. I am working on a module that sends email from my site. What should be the smtp setting?

Thanks

Staff
40,710 Points
2014-08-19 8:10 am
Hello Sudip,

The settings for SMTP will be the same format as the ones above. Simply use your own server name in the settings along with your own username (email address) and password for authentication.

Kindest Regards,
Scott M
n/a Points
2014-08-19 8:47 pm

My master domain is www.postcardxp.com and I've been hacked. I need to restore my site using any backup files before 1st July. I've tried to FTP my backup files. But the site still can not restore to health. I need your help. Cantact me with email please.Thanks.Davy 

Staff
35,728 Points
2014-08-19 9:28 pm
Hello Davy,

I'm sorry to hear that your account has been hacked. Unfortunately, backups by the automatic backup system within your server typically extend only to 24-36 hours. There will not normally be a backup stored that is older than that. You can restore a backup by requesting it in AMP. You can also use the cPanel File Manager to restore a backup that you may have made.

If you have further questions, you can reply to this post, or you are welcome to contact our live technical support team for immediate action (contact info is at the bottom of this page).

Regards,
Arnel C.
n/a Points
2014-08-23 10:54 am

as mail is not sending to addresses like rcm@rcn.com.pk etc ...from yahoo..how this problem will solve ? please need guidance and full detail.

 

thank you

 

Staff
40,710 Points
2014-08-25 10:07 am
Hello Muhammad,

Are you receiving a bounce-back email when you attempt to send to rcn.com.pk? I checked that domain and do not see that it is one of our accounts, as neither is Yahoo. I would be able to take a look at the server if it was one of ours. But the bounceback email, if you get one, should have helpful information as to why the email was not delivered.

Kindest Regards,
Scott M
n/a Points
2014-10-13 3:31 am

Hi, 

I am trying to import and send emails through Gmail. However, when I attempt to set my import settings using SSL, it keeps sending back an error message saying that the domain host could not be reached. The import settings I used are exactly as given from the cPanel email settings.

I can only import using non-secured settings. 

Please advise.

Staff
11,186 Points
2014-10-13 11:52 am
Could you clarify the specific mail server and port that you are using for both incoming and outgoing?
n/a Points
2014-10-14 11:12 pm

Incoming server: secure__.inmotionhosting.com

IMAP port: 993

POP3 port: 995

 

Outgoing server: secure___.inmotionhosting.com

SMTP port: 465

 

Is this the information you're looking for?

Staff
35,728 Points
2014-10-15 9:51 am
Hello Jeremy,

Sorry for the problems with email. I created a test email account and then set it up using the secure settings with no problems. I used POP3 for the IMPORT part in Gmail. I also set up "Send Mail as" section with the email address. When Google starts that form for this section, it has the wrong server information AND the wrong user information. The user should always be the full email address. You also need to make sure that ports are correct (995 for POP3 in the Import, 465 for the Send As) and that the SSL option is selected since you elected to use the secure settings. I tested sending an email and the import emails also did not return any errors.

I hope that helps to resolve the issue! If you have any further questions, please indicate exactly what you're doing when you go to set it up and we can assist you further.

Regards,
Arnel C.
n/a Points
2014-10-27 10:05 am

Hi.. is there way to hear a sound or click when you get a new email through roundcube?  thanks!

Staff
40,710 Points
2014-10-27 10:09 am
Hello Therese,

The roundcube interface does not have a sound feature. Other interfaces such as Thunderbird can be set up to have a sound. Interfaces like Thunderbird, however are installed on your local machine and not signed into via the servers.

Kindest Regards,
Scott M
n/a Points
2014-11-02 10:03 am

I have set up 1 email account for my domain   "info@domain"

How do I set up a "catch-all"  i.e. - "???@domain" and have all mail forwarded to,

my mail account "info@domain" 

Staff
26,031 Points
2014-11-03 10:28 am
Hello Bruce,

Thank you for your question. By design, the catch-all is set to :fail: in order to prevent spammers from sending large amounts of unwanted mail to you.

Learn more in our article on Default / Catch-All Address.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-11-24 6:36 am

Hi,

 

I have 2 questions here regarding the email.

 

First one : when i send some email from my mobile using my above email id it shows in my round cube send folder but when i am downloading the emails to my desktop using POP in windows live mail i cant receive the emails which i send from my phone. Can you please tell me how can i get those emails downloaded also.

Second one : I have several email ids for my staff with my above domain and i would like to have all the emails (send and received) to be forwarder to one email id. Please advice how can i do that.

 

Thanks in Advance.

Chandru.

 

Staff
26,031 Points
2014-11-24 10:21 am
Hello chandru,

Thank you for your question. By default, POP only downloads the INBOX and not the other folders including the "Sent."

Since you are connecting from several locations (Webmail, Windows Live Mail, and phone), I recommend setting them all up as IMAP. This will allow all devices to see the same emails, since they are stored on the server.

You can create Forwarders in cPanel, or webmail at any time.

But, it may be better to use a client such as Windows Live mail to connect to the individual accounts. You can then manage all the emails in one location.

Thank you,
John-Paul
n/a Points
2014-11-27 4:44 am

The Rely or Compose wndow in Squirrel mail is very basic. It doesn't have formatting options. Can this be enabled?

 

Also, the Search should allow advance options. Search takes lot of time and many times, the search fails. I wonder if you can address this.

 

Thanks

Naved

Staff
35,728 Points
2014-11-28 11:56 am
Hello Naved,

Thanks for the question. The Squirrel Mail web client is a free option provided to you as an option that you can use to review/compose emails. If you require further functionality, you may want to check out the ROUND CUBE or HORDE webmail clients. They provide more of the options for formatting that you seek. We unfortunately cannot update the SquirrelMail client for you.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2014-11-28 2:11 pm

i try to set up outlook and feel i follow all the instructions.... but it's still failled :((

it keep saying, Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

I am so hopeless

 

//

Staff
26,031 Points
2014-11-28 2:37 pm
Hello Desy,

Thank you for contacting us. First, I would make sure your email settings are correct, you can view email settings in cPanel at any time.

If you are using the non-SSL settings, try the SSL settings.

If you are using the SSL settings, try the non-SSL settings.

If you are still experiencing problems, contact Live Support so they can walk you through the setup and verify via the logs if you are connecting to the server.

Thank you,
John-Paul
n/a Points
2014-12-25 1:34 pm

Hi all. It's really nice discussion here. I have question. My Gmail has no problem on fetching POP3 of my email account that setup using cPanel However my outlook email client failed to retrieve saying invalid mail address or password. Where as I input them exactly the same in GMail 'Check mail from other accounts (using POP3)'. Do you have any idea why this could happen? Thanks.

Staff
10,077 Points
2014-12-26 10:42 am
Hello Hyip,

The settings should be the same. If you are using our email servers then you may contact our support team via chat or a phone call and they can help troubleshoot why you are not able to connect by looking at the server logs.

Kindest Regards,
TJ Edens
n/a Points
2014-12-26 1:08 pm

I just solved my setting on email client with the help from the hosting support. But not in my Balckberry saying login is failed while setting are really the same and the hosting support cannot give me an idea how to solve. For the mail of my account in GMail, Yahoo, Hotmail are OK in the Blackberry phone left only the one from my own domain that was set on cPanel of the hosting provider.

Staff
10,077 Points
2014-12-26 1:16 pm
Hello Hyip,

I would suggest going over this article on setting up email within your blackberry. Please let us know if this works for you.

Kindest Regards,
TJ Edens
n/a Points
2015-04-02 8:48 pm

Hi there,

I tried all 3 provided email clients but none displayed the current email storage. Just want to confirm, do all the email accounts have unlimited storage?Thanks

Staff
26,031 Points
2015-04-02 9:30 pm
Hello Sherry,

Thank you for your question. The Email quota size varies, since it was set when you created the email accounts, and they can be set to unlimited.

You can increase the email quota size in cPanel at any time.

Also, keep in mind if you are on a VPS or Dedicated server, they have a set hard-drive space based on the hardware you signed up for.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-04-27 12:48 am

I'm trying to set it  up in  my gmail account  but i'm doing something wrong. the activation email never reaches my inbox. 

I'm configuring as :

TSL >

SMTP Server : secure172.inmotionhosting.com (the number my cc panel says)\

Username:  my complete e-mail adress

Password : My Inmotion e-mail password 

Port: 465

I tryed different things, but it never reaches inbox . Help?

Staff
40,710 Points
2015-04-27 4:51 pm
Hello Andrei,

Here is a link to our walk-through guide on Setting up Gmail for POP3 and SMTP.If you have an option between TLS and SSL, choose SSL. Otherwise your setup looks correct. You may need individual account help from our Live Support if you are one of our customers.

Kindest Regards,
Scott M
n/a Points
2015-06-18 1:20 pm

Hi there, 

 

I just started with InMotion hosting and need to get my company's email's set up. We are currently hosted through another  company, is it possible to transfer those addresses over or will I have to create them all from scratch here?

 

Thanks, 

Brynn

Staff
26,031 Points
2015-06-18 2:16 pm
Hello Brynn,

Thank you for contacting us. If you want to host email with us, you will have to create the accounts in your cPanel.

If you want to bring your emails over, we have a walk-through guide on Transferring Emails from your old host to InMotion Hosting.

Thank you,
John-Paul
n/a Points
2015-08-18 6:21 pm

I just set up my email accounts on my cpanel and I'm now trying to configure for gmail . I'm getting this error message.

Enter the mail settings for info@whimsyluxxe.com. Learn more   Email address: info@whimsyluxxe.com   There was a problem connecting to mail.whimsyluxxe.com   Server returned error: "We were unable to locate the other domain. Please contact your other provider." Username: Password: POP Server:   Port:  110 143 993 995 1110 2221 Leave a copy of retrieved message on the server. Learn more Always use a secure connection (SSL) when retrieving mail. Learn more Label incoming messages:  info@whimsyluxxe.com -------- -------- New label... Archive incoming messages (Skip the Inbox)  
Staff
10,077 Points
2015-08-19 10:33 am
Hello Ashley,

I would suggest checking your domains DNS as it seems to be parked at the registrar and not to any type of web server. Also there are no MX records for your domain either. I would contact your host/domain registrar to find their best recommendation to move forward to getting your domain resolved.

Best Regards,
TJ Edens
n/a Points
2015-08-19 1:25 pm

I contacted the domain registrar and they stated that i have the MX on the domain now. Since I added it, it is still giving me the error. They told me to check with whoever the email is bein sent through. All I want to do is connect to gmail through the host email i made for my website.

Staff
35,728 Points
2015-08-19 1:51 pm
Hello Ashley,

You might want to check it again. Changes to the domain - such as mx records - sometime require a little bit of time (called domain propagation) . This will typically take up to 24 hours. If everything is updated and you're still having problem after allowing for propagation, then you need to find a bounce message to see what's happening. Your email is configured to go through google. Check with your host in order to get specific mail records and troubleshooting. The URL looked at (in your original post) doesn't appear to be hosted with us.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-08-25 2:54 pm

Hi,Can I set up email acces via Web, iPhone and Desktop access for the same account or do I need choose between one of the three? I'm considreing using Horde for webmail, Outlook for desktop and iPhone native mail, will I be able to synchronize my email, and calendar across the three?

Thxs,

Chad

Staff
10,077 Points
2015-08-25 8:48 pm
Hello Chad,

If you set up your accounts with IMAP then you will be able to sync between all three devices.

Best Regards,
TJ Edens
n/a Points
2015-09-01 6:16 pm

Please help!!

I have been trying for severals days now to set my email and so far i can send emails but cannot receive emails. Instead the sender gets an error message.

I am hosting with inmotion so using the secure171.inmotionhosting.com as my server routes.

 

What and or where am i going wrong?

Regards

 

Tom

 

Staff
26,031 Points
2015-09-28 8:43 am
Hello Tom,

Thank you for contacting us. Can you provide the full error recipients are getting when you email them?

Thank you,
John-Paul
n/a Points
2015-09-08 9:30 am

Hi I wish to do email marketing how many emails could I send out using this smpt ? Hope I am correct in using the right tremanolgy? Thanks

Staff
40,710 Points
2015-09-08 10:22 am
Hello Neil,

Shared accounts are allowed to send 250 emails per hour, with each email you send having a maximum of 50 recipients.

Kindest Regards,
Scott M
n/a Points
2015-09-08 11:37 am

Hello Scott M

Thank you for your prompt reply.

To clarify we can send 250 per hour and receive 50 responses per hour?  

would that be 10 hours would be 2500 and 500 responses per 10 hours.

Would responses include dead gone aways, bounces, unsubcribe, auto out of hours etc?  or is it genuine real people typing themselves?

 

Staff
40,710 Points
2015-09-08 12:38 pm
Hello Neil,

You can send 250 emails per hour, but each email can only have 50 recipients. If you send 5 emails with 50 each, that would be your 250. You can receive emails at any rate, as long as it does not stress the server.

Kindest Regards,
Scott M
n/a Points
2015-09-08 11:40 am

Hi Scott M 

question 2 So in my account I have client so can I sent 250 per hour AND my client 250 per hour aswell?

or is it 250 per  hour for the whole acccount?

 

Staff
40,710 Points
2015-09-08 12:40 pm
Hello Neil,

The 250 limit is per cPanel. So if you have more than one domain or person using the cPanel, the total would be 250 per hour for all combined.

If you have a client on a shared account separate from yours, then they will also have a 250 limit.

If you are on a VPS or Dedicated servers, there are no limits unless you impose them yourself. Those would also be per cPanel, so if you set a 250 limit for them and have different clients on different cPanels, they would be able to send 250 per hour each.

Kindest Regards,
Scott M
n/a Points
2015-09-18 1:44 pm

I can seem to get my email working for my Osclass site.  I received this.

 

** CONTENT REMOVED BY MODERATOR FOE SECURITY PURPOSES ***

 

Can anyone help me?? site is www.easymoneyads.com 

Thanks

Staff
40,710 Points
2015-09-18 2:09 pm
Hello Steven,

Sorry to hear about your troubles with the SMTP settings. This is not coding, but an SMTP settings issue. The 'from' server appears to simply be set to the website name "Easy Money Ads" instead of the servername. This is why the email server gave the error "@" or "." expected after "Easy".

This should be easy to change within the OSClassifieds settings where you entered them before. Apologies for Support not noticing this when you first contacted them.

Kindest Regards,
Scott M

n/a Points
2015-09-18 10:03 pm

Thanks Scott. So what is my "servername" ?

Thanks

 

Staff
40,710 Points
2015-09-21 11:53 am
Hello Steven,

You can find your server name via the cPanel stats.

Kindest Regards,
Scott M
n/a Points
2015-09-22 5:16 pm

This is how its filled in yet still does not work.

 

Mail Settings

Server type
                                          Custom Server                                           GMail Server                                      Custom Server
 
Hostname
Mail from
Name from
Server port
Username
Password
Encryption
 Options: blank, ssl or tls 

Cannot be sure that Apache Module mod_ssl is loaded.

SMTP
 SMTP authentication enabled
POP
 Use POP before SMTP
 
Staff
10,077 Points
2015-09-22 10:36 pm
Hello Steven,

To prevent any more confusion please use the following tool to find all of your email settings:

http://www.inmotionhosting.com/support/tools/email-configuration

Best Regards,
TJ Edens
n/a Points
2015-09-28 2:48 pm

There is still confusion TJEdens because that tool only give some of the input data. It does not give the data for all the blanks to fill in. I did set it to what information it does give and yet when I send a test email with the contact us form it says it was sent but it does not arrive in my mail box or junk mail. I do not understand why a tech can not just log in and set it up for me. I will pay the small fee if there is one.

Staff
40,710 Points
2015-09-28 3:26 pm
Hello Steven,
What other fields are there? The link that TJ gave you is all the SMTP settings needed for any email client or CMS to connect and send emails. If you can tell us any other fields that are showing we may be able to help.

Kindest Regards,
Scott M
n/a Points
2015-09-28 11:19 pm

This is how I have it filled in:

Starting from the top,

Server type --> Custom Server

Hostname --> biz177.inmotionhosting.com

Mail from --> secure177.inmotionhosting.com

Name from --> biz177

Server port --> 465

Username --> admin@easymoneyads.com

Password --> **************

Encryption --> ssl

SMTP is checked. Then I clicked save.

Can you tell me what I have filled in wrong please?

Thanks

 

Staff
10,077 Points
2015-09-29 11:30 pm
Hello Steven,

The mail from should be an email address and the name from should be your name. If I am understanding the system correctly.

Best Regards,
TJ Edens
n/a Points
2015-09-30 11:20 am

The contact form on the osclass site still does not work, but I got the Cpanel web mail working for my admin@easymoneyads.com  I guess I will just tell members people to contact me that way. hmmmm

Staff
35,728 Points
2015-10-01 9:23 am
Hello Steven,

Sorry for the continuing problem with the contact form. I was looking at the settings your provided and was curious to know if you tried the non-ssl settings. Since you're on a shared server, the SSL certificate is based on the server name. However, you email uses your DOMAIN name. So, there will be a conflict between the SSL certificate and the domain name since they're different. This is a common issue and often handled by simply acknowledging the difference in server when the warning pops up. My point is that in using SMTP for authenticating the outgoing email, your form may not handle this difference. So, my recommendation is to use the NON-SSL settings to avoid this possible conflict and see if it fixes the issue:

Server type --> Custom Server
Hostname --> biz177.inmotionhosting.com {Replace this with your domain name - so if you're using admin@easymoneyads.com, then the hostname should be "easymoneyads.com"}
Mail from --> secure177.inmotionhosting.com {Replace this with your domain name}
Name from --> biz177 {This field looks like a label - not really a required field for authentication. For example, it could be "Admin" or "Webmaster"}
Server port --> Change to 587

Username --> admin@easymoneyads.com
Password --> **************
Encryption -->Change to NONE
SMTP is checked - leave this as is.

Try these settings and see if the form doesn't work after that. If you continue to have problems, please let us know.

Regards,
Arnel C.

n/a Points
2015-09-27 12:48 am

Hi,

I'm moving my email away from inmotion, and I'm wondering how to take all of the old emails with me please?

TY,

Natalie

Staff
26,031 Points
2015-09-28 8:47 am
Hello Natalie,

Thank you for for contacting us. If your new host uses cPanel, you can perform a complete backup which includes all files, databases, and emails. Then, transfer this to your new host.

You can also download your email using a client (such as Outlook, Mac Mail, Thunderbird, etc.), with POP settings. By default POP removes all emails from the server, and stores them in your email program.

Thank you,
John-Paul
n/a Points
2015-10-15 9:41 am

Hi, I told a friend to send an email to address I created, ceo@********.com. He did but I'm not able to access it.

What sould I do?

 

Thanks

Staff
26,031 Points
2015-10-15 10:05 am
Hello Paul,

Thank you for contacting us. We are happy to help, but will need some additional information. What type of email client are you using to check email?

For example, are you using Webmail, Outlook, MacMail, Thunderbird, etc?

Thank you,
John-Paul
n/a Points
2015-10-15 4:32 pm

I used windows live mail. I got the reply finally but it took such a long time.

Staff
26,031 Points
2015-10-15 6:57 pm
Hello Paul,

Thank you for contacting us. Since this was a newly registered domain, it could have been a result of propagation. If emails continue to be delayed, I recommend reviewing your mail logs for time stamps of the message delivery. If you are on a Shared Server Live Support can assist you with this.

Thank you,
John-Paul
n/a Points
2015-11-13 6:27 pm

Hi there,

 

     Could anyone please tell me which one is the 'server number' in the -account-technicial-information web page ?

 

I see many fields but none is numeric!

Thanks in advance!

Staff
10,077 Points
2015-11-13 6:46 pm
Hello Boctulus,

Look for the line regarding your temporary URL.

Best Regards,
TJ Edens
n/a Points
2015-11-13 8:54 pm

Thanks.....  it really works from the beginning using 'secureXXX.inmotionhosting.com' as STMP server BUT...

 

InMotionHosting *wrongly* report:

 

220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

 

 

 

Staff
10,077 Points
2015-11-13 8:58 pm
Hello Boctulus,

That is a default Sendmail message when connecting via telnet. You must authenticate with the SMTP server in order to send emails.

Best Regards,
TJ Edens
n/a Points
2015-11-23 3:03 am

I am having trouble getting my email account to sync in my windows 10 desktop email. It say's there is an error with the incoming mail server name.

Error code 0x80072af9

I used the secure##.inmotionhosting.com with my server number in place of the ##. ie securebiz---.inmotionhosting.com with the --- being the number I was given. Can you help with this?

n/a Points
2015-11-23 3:07 am

Hello

I am having trouble getting my email account to sync in my windows 10 desktop email. It say's there is an error with the incoming mail server name. I keep getting Error code 0x80072af9

I used the secure##.inmotionhosting.com with my server number in place of the ##. ie securebiz***.inmotionhosting.com. Can you help with this?

Johnna

Staff
11,901 Points
2015-11-23 9:54 am
You need to remove the "biz" from the setting. It should be secureXXX.inmotionhosting.com replacing the XXX with the number of the server.
n/a Points
2015-11-23 7:01 pm

I made the change, but still getting an error message. So I must still have some setting wrong. I am using the following settings

Account Name:  1sweetgift

Incoming Server: secure##.inmotionhosting.com (using my #)

Account Type: POP3

E-Mail Address: admin@1sweetgift.com

User Name: admin@1sweetgift

Password: used my email password

Outgoing Server: secure##.inmotionhosting.com (again my #)

Then I have boxes checkedd for

Outgoing servier requires authentication

Use the same username and password for outgoing e-mail

Require SSL for incoming e-mail

Require SSL for outgoing e-mail

Cannot see where the problem is. It seems to take forever trying to sync also.

Thank you

Johnna

n/a Points
2015-11-23 7:08 pm

I found my error I had the secure authentication box checked. When I unchecked it it worked. Sorry for the trouble and thanks for the help.

 

Johnna

n/a Points
2015-11-23 7:28 pm

Hello

I do have another question about Horde, why can't I delete emails? It lets me select emails but not delete them. To delete them I have to go to RoundCube. I would stay with RoundCube But it does not allow for the customization that Horde does.

 

Thank You

Johnna

Staff
40,710 Points
2015-11-23 8:37 pm
Hello Johanna,

If you select to Delete from Horde, I think it still displays them with a strikethrough for a while. This should be deleted later when a script runs to remove them.

Kindest Regards,
Scott M
2015-12-01 4:01 pm
Hello, I am having an issue with my emails sent to all AOL accounts being kicked back. Is this a setting issue with the control panel?

-Brian
Staff
10,077 Points
2015-12-01 4:11 pm
Hello Brian,

You may need to setup the DMARC records or it may be a blacklisting issue. Can you provide the error portion of the bounce back for us to determine?

Best Regards,
TJ Edens
n/a Points
2015-12-03 3:03 pm

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

  mickeyo99@aol.com

    host mailin-03.mx.aol.com [152.163.0.99]

    SMTP error from remote mail server after end of data:

    521 5.2.1 :  AOL will not accept delivery of this message.

 

------ This is a copy of the message, including all the headers. ------

------ The body of the message is 428932 characters long; only the first

------ 106496 or so are included here.

Staff
35,728 Points
2015-12-03 3:16 pm
Hello Brian,

Sorry for the problem with the delivery of your email message. We do need some information in regards to your account in order to investigate the issue. The error message without this information is not sufficient to resolve the issue. Also, if this is a delivery issue that is the result of a server being blocked by AOL, then you will need to submit this information to our live technical support team for resolution. Make sure to provide verification of your account, information about the account being used to deliver the message, and the complete bounce message that you have received from AOL. Apologies again for the issues with email delivery. If you have any further questions or comments, please let us know.

Regards,
Arnel C.
2015-12-08 5:46 pm
Thanks for your help. I submitted a verified ticket with the full attachment copy of the bounced back email.
n/a Points
2015-12-09 12:03 am

I have a gmail business account. I also have a website non hosted at this time. My gmail account is @my web business.com.

I also only use iOS devices. 

How easy is it to transfer my email account with all its folders and install them again on iPad and iPhone of using your hosting company?

Is this possible? 

Thank you

Staff
11,901 Points
2015-12-09 9:22 am
So you want to transfer email / folders from a gmail account to a hosted account. You would have to use an email client to connect to the gmail account and pull the emails down locally using POP3. That way the emails would be in your Mac Mail client. There's no way to "transfer" email from a Gmail account into a mail account on the server since you do not have access to the files on Gmails server.
n/a Points
2015-12-17 4:21 pm

hello i cant seem to set up how to get emails on my iphone 6 i tried everything and its saying the password is incorrect

Staff
26,031 Points
2015-12-17 5:10 pm
Hello roberto,

Thank you for contacting us about issues getting email on your iPhone 6. Here is a helpful link to our Configuring email on an iPhone 6.

As a test, try logging into Webmail with your email address and password. This will verify if they are correct.

If it is not working, you can always change your email password at any time.

Thank you,
John-Paul
n/a Points
2016-01-12 4:31 pm

Currently, we use Round Cube for webmail; however, we plan to begin using Office 365 with Outlook. When we set up Outlook will existing emails be pulled into the new Outlook viewer? Is there anything special we would need to do to bring existing emails into Outlook? 

Thanks, 

 

 

Staff
6,421 Points
2016-01-12 6:25 pm
Yes, when you set up your Outlook account, all the mail currently on your server will be downloaded to that new mailbox location. However, if necessary, we can provide you with a compressed file containing your mail. You will need to check with Microsoft if there is a specific format they prefer for that file.
n/a Points
2016-02-03 1:27 am

I moved our site from Bluehost to InMotion. However, I want to keep our email at Bluehost until that contract expires. Instead of pointing the nameservers to InMotion I changed just 'A' record to point to InMotion. I understood this would accomplish what I wanted. It appears it has not as we're not receiving email.

How do I fix this?

Thanks,

Hal

Staff
35,728 Points
2016-02-03 11:42 am
Hello Hal,

This all depends on where your DNS is being controlled and how the mail is being set. In general, if you change the A record for the domain and you want to KEEP your mail from an existing service, then you need to make sure that the mail setting in the DNS is pointing to the correct IP as an A record and not a CNAME. It is typically set to a CNAME, but to keep mail service, it would need to be changed to an A record that is pointing to the right mail server.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.

n/a Points
2016-02-07 8:15 am

Thanks Amel. I had forgotten to change the cName to an 'A' record.

Email is now working.

n/a Points
2016-04-28 10:11 am

I am having issues deleting emails after I read them when viewing my mail via my iPhone.  I receive the following message: "Unable to Move Message. The message could not be moved to mailbox Trash."

How can I fix this?

Thanks, Karen

Staff
26,031 Points
2016-04-28 10:26 am
Hello Karen,

Thank you for contacting us. Ensure you are subscribed to your IMAP folders. This should allow you to view, and access the folders on your server.

Thank you,
John-Paul
n/a Points
2016-05-13 7:51 am

Hello,  In the instructions above under these headings:

Configuring a desktop email client

Basic Email Settings

Basic SSL Email Settings

 

It says to replace ## for these with the server number I find in my AMP:

  • Incoming Server: secure##.inmotionhosting.com
  • Outgoing Server: secure##.inmotionhosting.com

In my AMP, that number has an attached prefix of "vps".  So if my hypothetical server was vps1234, do I enter it with or without the vps? Should it be

Incoming Server: securevps1234.inmotionhosting.com   

OR

Incoming Server: secure1234.inmotionhosting.com

Staff
11,901 Points
2016-05-13 8:01 am
Becuase you are on a VPS server, you do not have a shared SSL set up. In this instance, it would simply be vps1234 without the "Secure" part.
n/a Points
2016-05-13 6:39 pm

There is a delay from the time an email is sent to the time it is received on Outlook.com.  Someone sent me an email three times over 5 minutes, and I still didn't see the email.  

Is there a setting on InMotion where I can have the emails sent over real-time?

 

Thank you!

Staff
10,077 Points
2016-05-13 7:20 pm
Hello,

I would suggest contacting our support department as they can review the logs and let you know exactly when the email hit/left our servers. Also this could be a network issue between outlook.com and our servers.

Best Regards,
TJ Edens
n/a Points
2016-05-30 2:39 pm

Hi there, I have configured web mail and got it working with my external client. However when I go to http://mail.daleygraphics.co.uk I am presented with an 'inmotion hosting' page.

Staff
26,031 Points
2016-05-31 11:11 am
Hello Dale,

Thank you for contacting us. You should go to webmail.example.com (be sure to replace example.com with your actual domain name) to access your webmail login page.

Thank you,
John-Paul
n/a Points
2016-06-15 4:43 pm

How do I set up a legal disclaimer to be added to all of my emails that I send out automatically?

Staff
35,728 Points
2016-06-16 8:50 am
Hello VHS,

You would need to setup a email signature. This will differ from email client to email client. Please see the client's documentation for further detail.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-08-01 7:59 pm

Hi,

I am trying to access my email via webmail. I can send email from the webmail, but I cannot receive emails. They bounce back. Trying to setup mailchimp, but it seems that the verification code they send to my email doesn't reach my webmail.

Staff
26,031 Points
2016-08-02 12:10 pm
Ensure your MX records are pointed correctly to your account with us.

Also, review your bounce back message for additional clues or error messages.

Thank you,
John-Paul
n/a Points
2016-08-09 11:44 pm

I'm creating an email account for a user and would like to give them the option to setup their own password; I don't want them to feel like they need to use a password that I created. Is there a process in place for when email accounts are created for other users where they'll need to set their own password upon initial login? Or are they able to reset the password at their end?

Staff
35,728 Points
2016-08-10 12:31 pm
Hello Albert,

At this time, there is no way for your email users to create their email passwords upon the creation of the account. You can provide instructions on how to change the password AFTER the account has been created, but not during the initial creation of the account. Users can go to the URL for webmail and change their email password in the initial screen.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-08-15 11:24 pm

Hi Arnel,

Ah...I do see that now. Yeah, that should accomplish my goal. Thank you for your response!

Best,

Albert

n/a Points
2016-09-16 12:26 pm

(original comment)This might have already been covered, but couldn't find it. I have my same email for the past several years. I recently transfered my domain and it's not totally complete yet. My email no longer works. My question is, once my domain is solidified with Inmotion will my email start working again?

I'm waiting for my domain to solidify.  It's been several days.  My listed email isn't working and I'm assuming because it's tied to my domain.  What if I can't receive the email from the Melbourne...?  What should I do?

Staff
35,728 Points
2016-09-16 3:37 pm
Hello Jerry,

Sorry for the problem with your email and your domain. Your email is tied to your domain in that the DNS settings for the domain indicate where the Mail server for that domain is located. If you were having problems with transferring the domain, then you may need to contact our live technical support team to help sort out the issue. If you are unable to receive the email, then we may be able to contact Melbourne and ask for assistance with the issue. There is normally a way to handle it. We can't take the suggested actions in the Support Center, if you are having problems with the domain. You will need to contact our technical support team via phone/chat/email (information provided below).

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-11-09 4:16 pm

How do I access my spam folder?

Staff
35,728 Points
2016-11-09 7:31 pm
Hello Ken,

You can access the Spam folder in webmail. You will not be able to see it at all until it detects spam. Here's a tutorial on how to check the spam folder using webmail

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-11-14 11:43 pm

hi, i am  not able to add non-google account to my gmail as i am not sure about pop server and username, i just have my email address and password, can i add ?

thanks in advance

Staff
6,421 Points
2016-11-15 2:43 pm
We have a full guide regarding how to use Gmail as a POP client and within there is a link to the email configuration tool, which you can use to get your POP settings.
n/a Points
2016-11-16 12:29 am

Have these settings changed? They don't work on my dedicated server, umbrel15.

Thanks!

Staff
11,901 Points
2016-11-16 9:43 am
Yes, these settings are the same. They should work on your dedicated server. If you're still running into problems, I suggest reaching out to support.

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