In this tutorial:

When you sign up for your web hosting package with InMotion Hosting you gained the ability to create unlimited email addresses. If your domain is "your-domain.com" you could have many different email accounts such as "store@your-domain.com", "sales@your-domain.com", and many more. Anytime you want to create a new email address you can do so in cPanel.

Note! If you are coming to us from a host that uses cPanel, any email accounts and email messages on your previous server can be brought over with a full cPanel backup site transfer. If you are migrating from a previous host who doesn't use cPanel, we have an easy to follow guide for migrating your emails.

How to Create an Email Account

The very first step required for using the email service on your server with InMotion hosting is to create the email account in your cPanel. For further assistance on how to do this, please visit our article on How to create an email account. Once you have set up your email account in your cPanel, you can begin to use your email. The next sections will guide you on how to access your email.

How to access your Email Account

Before you begin to setup your email client, you must first decide how you would like to access your email. You can use many different programs to check your email. You can use a Desktop Program like Outlook, Mac mail, or Thunderbird. You can use the browser based programs Squirrel Mail, Horde, or Round Cube to check from any location using your web browser. Also, you can use a third party like Google Apps or your iPhone, Droid, or other mobile device.

Configuring a desktop email client

Common email clients that most users are familiar with include Microsoft Outlook and Mac Mail. You can use any program you want as long as is it can connect to our servers. Below are links to our tutorials for setting up email clients.

Basic Email Settings

You will need the settings to configure your email client. While each client is different in its layout and verbiage, there is still a basic set of information that the email client will need. Below is how to get your email settings.

Non SSL email settings

The following settings are the non Secure settings. Use this only if you cannot use the SSL settings. Otherwise, you will want to use the SSL setup. Note that you will need to change "your-domain.com" to your domain name.

  • Incoming Server: mail.your-domain.com
  • Outgoing Server: mail.your-domain.com
  • Username: Your full e-mail address
  • Password: Your e-mail account password
  • Incoming Port: POP3 110 or IMAP 143
  • Outgoing Mail server (SMTP) Port: 587
  • SSL: NO
  • SMTP Authentication Required
  • Secure Authentication or SPA needs to be turned off

SSL email settings

Below is an example of the recommended Secure settings. The SSL (Secue Sockets Layer) protocol is for connecting to your server securely to prevent network "snoopers" from seeing your data over the network connction. The "secure##" will need the "##" changed to your server number. To find your server number, see your AMP technical details.

  • Incoming Server: secure##.inmotionhosting.com
  • Outgoing Server: secure##.inmotionhosting.com
  • Username: Your full e-mail address
  • Password: Your e-mail account password
  • Incoming Port: POP3 995 or IMAP 993
  • Outgoing Mail server (SMTP) Port: 465
  • SSL: YES
  • SMTP Authentication Required
  • Secure Authentication or SPA needs to be turned off

Accessing your email through Webmail

Webmail allows you to check your email from within your browser, such as Internet Explorer, Mozilla FireFox, or Safari. To learn how to log into your webmail, please see our tutorial on how to log into webmail. A big advantage to using Webmail is that you do not need to configure any settings. You can simply log into webmail and begin using it. Another advantage is that your information is stored on the server so it can be accessed from any computer you're logging in from.

Configuring your mobile device

You can also configure your mobile phone or other mobile device to connect to your email. Below are links to tutorials for setting up email on some common phones and devices.

Troubleshooting email problems

If you find yourself having an issue with either sending or receiving email after you have setup your email client, please see the following articles for additional troubleshooting steps:

Other Options available for use with your Email Account

You can also forward emails, set up autoresponders, and more for your email accounts.

Spam Protection

Below are links to tutorials on how you can control and stop spam.

If for whatever reason you cannot send using your email through your email client. Please see our article on Problems Sending Mail - Receiving is Fine.

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n/a Points
2014-04-16 10:18 am

I have have a problem with forwarding one email address to anohter.   I am using SSL  i can  log on both accouts and get my mail but the forward looks ok but does not seem to foward the mail.   

Staff
9,968 Points
2014-04-16 12:53 pm
Hello Mike,

I've gone ahead and removed your emails from this post as this is viewable by the public. I see that you've gone ahead and responded to our automated email notification instead of replying back to this post that your forwarder appears to be working now.

If you start having issues again, please let us know a general time-frame when you believe message aren't properly forwarding and we'd be glad to check in the mail logs.

- Jacob
n/a Points
2014-04-16 10:53 pm

I am considering using roundcube as our email but need a calendar.  Is there a way to download a calendar?

Staff
10,022 Points
2014-04-17 8:31 am
Unfortunately, Roundcube doesn't have any calendar functionality, however, Horde does if you would like a webmail solution with calendar support.
n/a Points
2014-04-23 3:28 pm

Hi, 

I am unable to retreive emails from my email account that you host for me: 

Can you please help? 

Thanks,

Elton

Staff
9,968 Points
2014-04-23 4:01 pm
Hello Elton,

Sorry for the issues. I've gone ahead and removed your email address from this post as this is a publicly viewable post. Are you getting any errors in your mail client? Also, what mail client are you trying to use, and are you able to send out messages and just not receive new ones?

You might want to double check to see if you can login to webmail directly on the server and see your messages.

If they are not on the server, then your local email client is not going to be able to connect and retrieve them.

I see in the mail logs that you have some attempted deliveries into the email account you mentioned. However there have been several messages that are getting blocked by our server because the sending mailing IP address is on a blacklist. The sender's should be getting a bounce-back from our server explaining the issue. You can read about why mail servers get blacklisted for more information on why this can occurr sometimes.

The sender should be able to requests a delisting from a blacklist if their IP address is on one. For instance it looks like there was a @rr.com, and a @comcast.net address trying to send to the email account you've mentioned that had their IP address blacklisted on SpamHaus.org.

Please let us know if you had any further questions at all.

- Jacob
n/a Points
2014-04-25 2:51 pm

I am trying to use my gmail client to open my inmotion email. But is says "Account misconfig: hostname contains unsafe characters." when I try to connect to the server. Any suggestions?

Staff
11,038 Points
2014-04-25 4:42 pm
Hello Kevin,

Thank you for your comment. I recommend double-checking your email settings, and testing this again. You can view your specific email settings in cPanel at any time.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-04-27 2:31 am

Is there a way to set up SMS alerts when email messages arrive?

Staff
20,898 Points
2014-04-28 1:05 am
Hello Preston,

Not through the cPanel setup or the individual interfaces. You may, however, set your device up to chime when a new email is received if you use it to check the email on your hosting account. Other than that, you would need to custom code a solution to have a message sent.

Kindest Regards,
Scott M
n/a Points
2014-06-13 7:18 pm

i love u just the way u are reply and make a wish

n/a Points
2014-04-30 3:06 am

plz send the steps of creating signature

Staff
10,022 Points
2014-04-30 7:46 am
The steps to create an email signature solely depend on the mail client that you are using to send mail, but we do have instructions on various email clients at the following:

Adding an Email Signature
n/a Points
2014-05-06 3:17 am

I made a transfer domain yesterday and now it seems working as I was able to access my cPanel via domain.com/cpanel. The probem is that my users are not able to send or recieve emails. I am using Google Apps for some of the staff which they still working fine (send/recieve to each others only). Is there anything I need to change to have this working?--With refernce to:https://support.google.com/a/answer/173534?hl=enPlease note that my current settings in Google Apps > Settings for Gmail > Advanced settings > Destination is pointing to: mail.mydomain.comFor Unknown mailbox accounts only.Do I need to made any modification here?Thanks!

Staff
10,022 Points
2014-05-06 8:00 am
Your settings sound fine, but if you are sending unknown mailboxes from Google Maps to their addresses on the server with us, you would need to be sure that those email accounts are created in which you an create the email account in cPanel.
2014-05-07 6:30 am
Hello JeffMa,

Thank you so much for following-up with me. Actually it turned out my previous setup was somehow incorrect. Right now everything is working fine so far and I have made two changes although I think the second one should been enough to resolve the issue:

1 - I switched the MX Records from "Automatically Detect Configuration" to "Local Mail Exchanger" with keeping Google Apps records as they're.
- I kept the MX records I created earlier "mail.mydomain.com" but I guess it's useless though.
2 - I modifed the destination in Google Apps > Settings for Gmail > Advanced settings from:
mail.mydomain.com to my server shared IP, with "Unknown mailbox only" selected. (Accounts hosted in cPanel).
Split delivery works as it should! =)
n/a Points
2014-05-20 11:42 am

How do you archive old emails? I created an Old Email folder and moved my old emails to it, but what do I do after that to reduce the space used in my email account?

Staff
11,038 Points
2014-05-20 12:18 pm
Hello Melody,

Thank you for your question. You can delete the emails manually, or request that Live Support sets up email archiving.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-17 11:10 am

Hi ! I have a problem conserning my email adress that is hosted on my server. Some one else is using my email adress to send spams to other ppl. what can I do to avoid this problem?

 

Staff
11,038 Points
2014-06-17 11:29 am
Hello Mesfin,

This is usually due to a compromised, or weak password, or email client(such as Outlook, MacMail, etc.). Please change your email password immediately to stop the outgoing spam from continuing.

Also, using SPF and Domain Keys can help identify the emails are coming from the correct server.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-18 3:05 pm

Is there a way to export the email?

Staff
9,968 Points
2014-06-18 4:45 pm
Hello Irene,

When you setup an email client using POP3 to download messages, it will remove mail from the server and retain it locally on your computer.

If you setup your email client using IMAP, then the messages will remain on the server and any IMAP client can connect to the server to read them.

So it depends how you have your mail client setup as to how you'd proceed to export your mail. Are you trying to take messages from one e-mail account to another?

The easiest method of transferring email is setting up two IMAP accounts in the same mail client, then simply dragging messages from one account to the other, to export them over to the second account.

If you had a more specific question about exporting email. please let us know the scenario you're working with so we can provide a better answer for you.

- Jacob
n/a Points
2014-06-24 6:00 pm

Hi

I use mail.com and get all my bussiness mails forwarded to the same address.

I have a big problem with the address I send from though. I would like to send from info@example.com. Instead of info@mail.com

Mail.com couldnt help, so I really hope that you can.

Staff
9,968 Points
2014-06-24 6:31 pm
Hello Peter,

I've gone ahead and removed your personal emails from this post as this information can be viewed publicly when posting a comment here.

If you want to send from one of your e-mail users on your domain such as info@example.com then you would need to configure your email client to use that account instead of the info@mail.com one.

Unfortunately it doesn't look like mail.com allows you to send as a different email user. So you could probably simply login to webmail on your example.com site instead of mail.com. Then simply reply to any of the messages from there instead of via the mail.com interface.

Alternatively as this guide mentions, you could setup your email client to directly check the info@example.com account and then just reply from there. That would be ideal instead of having it first go there and then forward off to a info@mail.com account.

- Jacob
n/a Points
2014-07-15 1:35 pm
It has nothing to do with converting an existing IMAP account to a POP3 account. That is the subject with which I wanted help.
Staff
18,513 Points
2014-07-15 2:36 pm
Hello Rick,

Thanks for the question, and apologies for the confusion. If you're trying to convert from IMAP to POP3, please review the tutorial Change Email Protocol to IMAP or POP3.

That should take you through the process. Please let us know if you require further assistance.

Regards,
Arnel C.
n/a Points
2014-08-19 6:04 am

I am going to launch a site from inmotionhosting VPS shortly. I am working on a module that sends email from my site. What should be the smtp setting?

Thanks

Staff
20,898 Points
2014-08-19 8:10 am
Hello Sudip,

The settings for SMTP will be the same format as the ones above. Simply use your own server name in the settings along with your own username (email address) and password for authentication.

Kindest Regards,
Scott M
n/a Points
2014-08-19 8:47 pm

My master domain is www.postcardxp.com and I've been hacked. I need to restore my site using any backup files before 1st July. I've tried to FTP my backup files. But the site still can not restore to health. I need your help. Cantact me with email please.Thanks.Davy 

Staff
18,513 Points
2014-08-19 9:28 pm
Hello Davy,

I'm sorry to hear that your account has been hacked. Unfortunately, backups by the automatic backup system within your server typically extend only to 24-36 hours. There will not normally be a backup stored that is older than that. You can restore a backup by requesting it in AMP. You can also use the cPanel File Manager to restore a backup that you may have made.

If you have further questions, you can reply to this post, or you are welcome to contact our live technical support team for immediate action (contact info is at the bottom of this page).

Regards,
Arnel C.
n/a Points
2014-08-23 10:54 am

as mail is not sending to addresses like rcm@rcn.com.pk etc ...from yahoo..how this problem will solve ? please need guidance and full detail.

 

thank you

 

Staff
20,898 Points
2014-08-25 10:07 am
Hello Muhammad,

Are you receiving a bounce-back email when you attempt to send to rcn.com.pk? I checked that domain and do not see that it is one of our accounts, as neither is Yahoo. I would be able to take a look at the server if it was one of ours. But the bounceback email, if you get one, should have helpful information as to why the email was not delivered.

Kindest Regards,
Scott M
n/a Points
2014-10-13 3:31 am

Hi, 

I am trying to import and send emails through Gmail. However, when I attempt to set my import settings using SSL, it keeps sending back an error message saying that the domain host could not be reached. The import settings I used are exactly as given from the cPanel email settings.

I can only import using non-secured settings. 

Please advise.

Staff
10,022 Points
2014-10-13 11:52 am
Could you clarify the specific mail server and port that you are using for both incoming and outgoing?
n/a Points
2014-10-14 11:12 pm

Incoming server: secure__.inmotionhosting.com

IMAP port: 993

POP3 port: 995

 

Outgoing server: secure___.inmotionhosting.com

SMTP port: 465

 

Is this the information you're looking for?

Staff
18,513 Points
2014-10-15 9:51 am
Hello Jeremy,

Sorry for the problems with email. I created a test email account and then set it up using the secure settings with no problems. I used POP3 for the IMPORT part in Gmail. I also set up "Send Mail as" section with the email address. When Google starts that form for this section, it has the wrong server information AND the wrong user information. The user should always be the full email address. You also need to make sure that ports are correct (995 for POP3 in the Import, 465 for the Send As) and that the SSL option is selected since you elected to use the secure settings. I tested sending an email and the import emails also did not return any errors.

I hope that helps to resolve the issue! If you have any further questions, please indicate exactly what you're doing when you go to set it up and we can assist you further.

Regards,
Arnel C.
n/a Points
2014-10-27 10:05 am

Hi.. is there way to hear a sound or click when you get a new email through roundcube?  thanks!

Staff
20,898 Points
2014-10-27 10:09 am
Hello Therese,

The roundcube interface does not have a sound feature. Other interfaces such as Thunderbird can be set up to have a sound. Interfaces like Thunderbird, however are installed on your local machine and not signed into via the servers.

Kindest Regards,
Scott M
n/a Points
2014-11-02 10:03 am

I have set up 1 email account for my domain   "info@domain"

How do I set up a "catch-all"  i.e. - "???@domain" and have all mail forwarded to,

my mail account "info@domain" 

Staff
11,038 Points
2014-11-03 10:28 am
Hello Bruce,

Thank you for your question. By design, the catch-all is set to :fail: in order to prevent spammers from sending large amounts of unwanted mail to you.

Learn more in our article on Default / Catch-All Address.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-11-24 6:36 am

Hi,

 

I have 2 questions here regarding the email.

 

First one : when i send some email from my mobile using my above email id it shows in my round cube send folder but when i am downloading the emails to my desktop using POP in windows live mail i cant receive the emails which i send from my phone. Can you please tell me how can i get those emails downloaded also.

Second one : I have several email ids for my staff with my above domain and i would like to have all the emails (send and received) to be forwarder to one email id. Please advice how can i do that.

 

Thanks in Advance.

Chandru.

 

Staff
11,038 Points
2014-11-24 10:21 am
Hello chandru,

Thank you for your question. By default, POP only downloads the INBOX and not the other folders including the "Sent."

Since you are connecting from several locations (Webmail, Windows Live Mail, and phone), I recommend setting them all up as IMAP. This will allow all devices to see the same emails, since they are stored on the server.

You can create Forwarders in cPanel, or webmail at any time.

But, it may be better to use a client such as Windows Live mail to connect to the individual accounts. You can then manage all the emails in one location.

Thank you,
John-Paul
n/a Points
2014-11-27 4:44 am

The Rely or Compose wndow in Squirrel mail is very basic. It doesn't have formatting options. Can this be enabled?

 

Also, the Search should allow advance options. Search takes lot of time and many times, the search fails. I wonder if you can address this.

 

Thanks

Naved

Staff
18,513 Points
2014-11-28 11:56 am
Hello Naved,

Thanks for the question. The Squirrel Mail web client is a free option provided to you as an option that you can use to review/compose emails. If you require further functionality, you may want to check out the ROUND CUBE or HORDE webmail clients. They provide more of the options for formatting that you seek. We unfortunately cannot update the SquirrelMail client for you.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2014-11-28 2:11 pm

i try to set up outlook and feel i follow all the instructions.... but it's still failled :((

it keep saying, Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

I am so hopeless

 

//

Staff
11,038 Points
2014-11-28 2:37 pm
Hello Desy,

Thank you for contacting us. First, I would make sure your email settings are correct, you can view email settings in cPanel at any time.

If you are using the non-SSL settings, try the SSL settings.

If you are using the SSL settings, try the non-SSL settings.

If you are still experiencing problems, contact Live Support so they can walk you through the setup and verify via the logs if you are connecting to the server.

Thank you,
John-Paul

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