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When using Google analytics, it's easy to find out if you have the tracking code installed, but that doesn't mean that it is working. Even if Google reports the tracking code has been detected and installed, you may have syntax errors that can cause problems.

To properly check your Google Analytic tracking code, you should first ensure it is installed, and then ensure there are no errors within the tracking code iteslf. In this tutorial, we will walk you through these steps.

Ensure your tracking code is installed

To check if your tracking code is installed, please see Google's official documentation here. When the tracking code is found to be installed, you will see a message similar to the following:
Not Installed

Checking your tracking code for errors

The Google Chrome browser has an addon that is available that will check and debug the Google Analytics code for any errors. The following tutorial will explain how to use the Google Analytics Debugger.

  1. Visit the Google Chrome store for Google Analytics Debugger
  2. chrome-analytics-debugger-3-add-googleClick the Available on Chrome button on the top right.

    chrome-analytics-debugger-4-added-googleOnce installed the button will say Added to Chrome.

  3. Next, Click the GA Debugging icon at the top right to turn the Google Analytics Debugger On.

    GA Debugger off
    GA Debugger On

  4. Visit the your site to view the Google Analytics process. When the debugger runs, any error will show in red. In this case the following error is thrown:

    The _setAccount API expects an account string for argument 0. The argument given (36141341-1) does not match the expected format of UA-XXXXXX-X.

    This error is caused by the Google Analytics code not being set to the correct account format.

    Analytics Error
    No Analytics Error

    If you see the above error or one similar, visit this page for a comprehensive list of possible problems and how to correct them.

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11,186 Points
2014-03-13 8:11 am
It could possibly be due to an old version of the tracking code being present in your sites. Other code on the site could also be preventing the information from being displayed.
n/a Points
2014-03-13 4:58 am

Hello James,

I am in charge of different websites and for some of them, the debugger doesnt work at all, since there is no information ...  the screen is just blank

However, I am receiving data, so the code is installed and "working"

Why do you think it can be happening?







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