Maintaining recent backups is an important part of improving cybersecurity for small businesses. We’ve covered many tools to help you secure your business. Recent backups act as a fail-safe in case you suffer data corruption or cyber attack. There are multiple ways to create backups depending on your hosting plan:
- Backup plugins for your content management system (CMS) – (e.g. WordPress and Drupal)
- Downloaded cPanel backups
- Scheduled cPanel backups from Web Host Manager (WHM)
- Webmail and other email applications
- Exported MySQL/MariaDB and PostgreSQL databases
- Softaculous Instant Installer
- Account Management Panel (AMP) Snapshots (VPS, Cloud, and Dedicated servers)
- Our automated Backup Manager for cPanel-managed hosting plans
InMotion Hosting will shortly discontinue Data Restoration Requests (DRR) from our automated backups. For an automated backup solution, check out our Backup Manager cPanel plugin covered below.
Below we’ll cover how to:
- Restore cPanel backups
- Data Restoration Request (DRR)
- Restore Databases
- Restore via Backup Manager
Restore cPanel Backups
Using full cPanel backups is the easiest way to get your server back to working recovery state. You can restore cPanel backups created within your InMotion Hosting account and from other cPanel-managed hosting providers.
Restore Local Backup Made at InMotion
If you have previously created a full cPanel backup of your account with us, you can simply restore that backup:
- Upload the backup to your cPanel account
- Log into cPanel
- Restore the backup via Backup or Backup Wizard
For assistance with data restorations, you must upload a backup file and create a technical support request. This will soon replace the older Data Restoration Request (DRR) option in AMP. We will not be able to provide a backup of your data. For more information, see our Terms of Service.
Restore External Backup Made at Another Hosting Provider
If you have previously made a full cPanel backup from another hosting provider, you can submit a Website Transfer Request (WTR) and we’ll handle the rest. This allows us to ensure proper handling of the full cPanel backup for you. For more details, see our guide on how to ensure a successful website transfer.
Submit a Data Restoration Request
If you have a backup, or have verified with Live Support that a backup of your account is available, you can use the following steps below to request a data restoration.
- Login to AMP
- Under your account name, click the Data Restoration Request button
- Read through the information regarding data restorations, and click the NEXT button to proceed
- Now fill in the fields regarding what you need restored and then click Submit. You will then see an Order Processing message
You should receive an email once your data restoration request has been completed. Please note that data restorations are not instant, and depending on the size of the files you have requested to restore, and the current queue of ticket requests prior to yours, it could take a few hours to complete.
Restore MySQL and PostgreSQL Databases
You can restore databases within their respective cPanel applications if your database is under 50MB:
If over 50MB, you can import the database with SSH or request technical support for data recovery assistance. For technical assistance, you must upload the database file to your cPanel account, then submit a ticket to support with the database file path and name of the database you want it restored to.
Restore Data with InMotion Hosting’s Backup Manager
There are multiple ways to restore data with Backup Manager:
- Restore files and folders
- Restore databases
- Restore data to another folder for staging and development
If you have any further questions regarding data recovery or backup in general, contact Live Support or ask in our Community Support Center.