If you are experiencing a connection error when trying to connect your site to InMotion Central, There are several troubleshooting options based on whether you have Production, Playground, or Remove Environment setup. If your problems persist, our Support team is available to help you troubleshoot the issue further.
In this guide, we’ll show you what you can do if you experience a connection error on your Production, Playground, or Remote environment with InMotion Central.
Production Environment
Coming soon.
Playground Environment
Coming soon.
Remote Environment
Since InMotion Central requires the BoldGrid Connect plugin to access and communicate with your WordPress site, we first recommend ensuring that the plugin is installed.
Verify the BoldGrid Connect Plugin is Installed
- Login to the WordPress site you are trying to connect to.
- Click the Plugins link in the navigation menu.
- Verify that the BoldGrid Connect plugin is installed and activated.
- If BoldGrid Connect is not installed and activated, we recommend downloading the plugin and installing/activating it manually.
Contact InMotion Central Support
If you have verified the BoldGrid Connect plugin is installed and activated and are still getting a “Connection Error”, we recommend contacting our InMotion Central Live Support team via chat or ticket. Here are the steps to get support and check on the status of a request.