How to Get Support from Platform InMotion

How to Get Support from Platform InMotion - article image

If you need help troubleshooting a website or server issue, you can access help options right from Platform i. Support is available for your team or personal account via ticket request or live chat. This guide will show you how to get support directly from Platform i.

Get Support For a Team

Starting a Chat

  1. Login to Platform InMotion.
  2. Click Teams on the main menu.
  3. Click on the name of the Team you want to work with.

    Accessing Teams in Platform InMotion
  4. Click the Requests sub-menu.
  5. Click the Live Chat button on the top right.

    Start a Chat for your Team in Platform InMotion
  6. In the chat window, type a brief summary of your question, the Subscription that’s impacted, and click Start Chat.

Submitting a Ticket

  1. Login to Platform InMotion.
  2. Click Teams on the main menu.
  3. Click on the name of the Team you want to work with.
  4. Click the Requests sub-menu.
  5. Click the Open a Ticket button on the top right.

    Open a Ticket action button
  6. There will be a pop-up window where you can enter your issue in the Subject field.

    Creating the Ticket Request For Your Team
  7. Choose a Category from the dropdown list. The options are Technical Support or Billing.
  8. Enter a Description for your issue.
  9. Click the Send button. After submitting a ticket request, it will be listed on the Requests page with the subject, created at time/date, last activity time/date, and status.

Viewing Requests

  1. Login to Platform InMotion.
  2. Click Teams on the main menu.
  3. Click on the name of the Team you want to work with.
  4. Click the Requests sub-menu. You will then see a list of your closed and open support tickets for your team. Click on the ticket name to view the ticket details.

    Viewing Team Requests
  5. With an Open Ticket, you have the ability to add comments and updated information to the ticket.
    With a Closed Ticket (as shown below), you can view the entire exchange between you and Support agents.

    Viewing Team Requests

Get Support For Your Personal Account

Starting a Chat

  1. Login to Platform InMotion.
  2. On any page, a Chat bubble will appear in the lower-right corner.
  3. Click on Chat, type a brief summary of your question, and click Start Chat.

Now you know how to get Support from Platform InMotion. We look forward to helping you build and manage successful WordPress sites.

2 thoughts on “How to Get Support from Platform InMotion

  1. My brand new WordPress hosting account does not have a settings option but instead has profile. I can’t see the tickets I have submitted

    1. Hello Alan – Apologies for the interface issues. It has been noted, and we’re passing it along to see if it requires an interface correction. I recommend you speak with our live technical support team by phone or chat. If you go to our support page or home page, you will see the links and info for both options there.

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