InMotion Hosting Support Center

If you had email hosting from a previous hosting provider it is likely you had an email account. You can transfer those emails to your InMotion Hosting account. There are different ways to migrate your existing emails.  One way to configure the accounts in an email client and copy the emails to our servers.  We are going to show you how to do this using the Thunderbird email client.  Other clients such as Outlook have the same basic functionality.

How do I transfer my emails using Thunderbird?

Before we get started you will need to create an email account in cPanel.  Next open your preferred email client such as Thunderbird.  It's important to set up your old email hosting in your email client as an IMAP account.  Make sure this is done before you cancel your hosting with your previous provider or you will lose your emails.  Next, set up a new email account but with the account pointed to our servers.  We have articles on how to set up different clients in our Knowledge Base.  For this example, we will set up an email account in Thunderbird.

When configuring the accounts, use your servers' hostnames as the incoming and outgoing mail servers. For example, the average user will use mail.example.com as their incoming and outgoing server name. mail.example.com either points to InMotion Hosting or your previous server, not both. Using a server's hostname instead of mail.domain.com ensures we are connecting to the correct servers. Your hostname for Inmotion Hosting may look something like biz108.inmotionhosting.com. You should reference your Account Management Panel for the exact server name. You'll need to contact your previous host to find out the server name of your previous server.

Now that both hosting email accounts are added we can copy the emails.  In this example we will move emails from IMHtesting@gmail.com to tim@inmotiontesting.com. We are using two different email addresses to make our example more clear.  However when you add your email accounts, they will be the same email address.  You will be copying emails from the same email addresses, but with each hosted on different servers. Once both accounts are added you will see them both on the left menu of your email client:

email-trns1

Making the Transfer

  1. To begin the transfer process, highlight all the emails you want to transfer.  You can highlight them by clicking on "Edit" in the menu bar and then "Select All":
    emailtransfer1
  2. Right click on the email messages. In Thunderbird, mouse over "Copy To" and then select the inbox you want to copy the emails. Remember this will be the email account set up with InMotion Hosting:

    email-trns03

  3. Once you click on the folder you want the emails moved to, a transfer will begin. It will display at the bottom of the page so you know it is copying:

    email-trans2

  4. Finally, you can click on the new inbox to make sure the emails are transferred. You can confirm the emails were copied by simply checking the inboxes of both accounts. The emails in each account should be identical. You can check both the old and new accounts to confirm the process was successful:

    transfer5

If your emails show in the inbox on our server the transfer was complete!  Depending on the number of emails this can take anywhere from a few minutes to hours. You can also confirm that the emails copied bylogging into webmail.

Continued Education in Course Everything Email
You are viewing Section 6: 301: Using Thunderbird to transfer Emails between servers
Section 5: 302: Checking the Spam Folder by Spam Box
Section 7: 302: Creating a Discussion List in DaDa Mail

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Related Questions

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n/a Points
2016-08-03 4:50 am

Hello, i need to migrate our company's email from google server to inmotion server without deleting all the emails on each account. and of course we will make the emails with the same name. how can i move the server so that when we receive a new emails we will receive it on the new inmotion server not in google. please answer.

 

thank you

Staff
34,213 Points
2016-08-03 3:47 pm
Hello Angelo,

There's no way to move the SERVER (unless you purchase or find a migration application which are typically pricy), but you can move individual accounts as per the documentation provided above. Each mail account would need to be moved separately.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-08-11 12:50 am

i tried to move the emails using this steps but when i check the account from webmail the emails are not there and its still empty.

Staff
24,698 Points
2016-08-11 11:04 am
Ensure you are subscribed to your "INBOX" folder, here is an excerpt from the official Thunderbird documentation:
"You can control which folders are visible. You "subscribe" a folder to make it visible, unless it's subscribed by default, or you disable "Show only subscribed folders". With Thunderbird you right click on a remote folder and select "subscribe" to get to the dialog box that lets you specify which folders should be subscribed."

Then, as long as you copy the emails to that folder, you should see them in Webmail.

Also make sure your mail settings are correct in Thunderbird.

Thank you,
John-Paul
n/a Points
2016-08-09 7:28 am

Hi, I currently have my emails from andy@andymorrisart.com going to my gmail account. I'm moving from Bluehost to Inmotion, but I don't want to migrate my website because I rebuilt it fresh. So I don't need to transfer any emails I don't think because they're all in my gmail account already, but I need to set up andy@andymorrisart.com on Inmotion servers, and I guess delete it on Bluehost? I don't see any instructions for this. What do I need to do?

Staff
4,853 Points
2016-08-09 9:18 am
You have a few different options. I suggest taking a look at our guide on changing DNS records to use third-party services.

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