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What is DNS?

Domain Name System (DNS) is the component of the Internet which converts human-readable domain names (e.g., into computer-readable IP addresses (e.g., It does this according to DNS Zone files configured on your server.

What is a DNS Record?

A DNS record points specific parts of your DNS to a domain or IP. For example, we have many users that subscribe to G Suite. If you want to use Google's (instead of InMotion Hosting's) servers for your email, you will need to point your MX Records to Google's mail servers. Google provides you with these records, here.

Another example of a DNS record is a CNAME record. A CNAME record simply points a domain to another domain. The most common, yet transparent, CNAME record example would be the www subdomain that simply points to the domain without www. A DNS lookup of the CNAME record would indicate to resolve the A record for and navigate to the IP stored in that A record. This allows visitors of your site to use or to reach your site and see the same content.

How Long Do DNS Changes Take?

DNS changes can take up to 24 hours to take effect. This period of time is referred to as propagation.

How do I view and add DNS records?

Before you make any DNS changes, make sure that you understand the records you are adding and the effect they may have on your website or web-based application. Follow the directions below to view and add the DNS records for the domains in your account.

How to View DNS Records

You can view most of your DNS records in the Zone Editor, which is in cPanel under the Domains section.

How to Add Common DNS Records

Shared Servers

To add A, MX, and CNAME records, you will need to access the, Zone Editor within your cPanel. This feature is located within cPanel's Domains section. Here is a link to our guide providing instructions for adding DNS records using the cPanel Zone Editor.

VPS and Dedicated Servers

If you are on a Virtual Private Server or Dedicated server, you also will have access to the Zone Editor. Not only will the Zone Editor allow you to add DNS records, but it will allow you to edit current records as well.

Instructions on adding A records and CNAME records in both cPanel and WHM can be found here:

SPF and DomainKeys

SPF and DomainKeys are types of TXT records, and are tools used by many mail servers in an effort to combat spam. To find out more information on these types of records, please see the following page: Fighting Spam with SPF and DKIM

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n/a Points
2017-12-20 10:38 am

I am trying to finish configuration of the DNS records for Office 365. Office 365 says I need to create two SRV records with the following information:


SRV records               Service Protocol Port Weight Priority TTL Name Target _sip _tls 443 1 100 3600 @ _sipfederationtls _tcp 5061 1 100 3600 @

When I create an SRV record in InMotion Hosting's DNS management, there is not an option for "Service" or "Protocol." I have tried using the full service + domain name for the "Name" in InMotion Hosting's DNS management (e.g. "_sip.<domainname>.com" in the "Name" field), but the record still doesn't show up correctly for Office 365 (either because that "Name" field isn't actually the "Service" field requested or because there is no specified "protocol" field (e.g. "_tls" or "_tcp"). Any assistance would be appreciated.

41,747 Points
2017-12-20 4:43 pm

Sorry for any confusion in regards to entering SRV records in the Zone Editor. You can use this article to guide you on entering SRV records. If you have any further questions or comments, please let us know.
n/a Points
2017-09-22 12:24 pm

We are use OFFICE 365 here, but we can not add _sip DNS records, could you help us.

We need to use @ at NAME but cpanel not allow to add, how can we add?



1,094 Points
2017-09-25 12:33 pm

The @ symbol is not a valid character for a domain name, Generally, some documentation will use that as a shorthand and the @ symbol should be replaced with your domain name.

Best Regards,
Kyle M
n/a Points
2017-09-08 10:54 am

I registered several domains through GoDaddy then several days later I activated a hosting account here at InMotion. How do I point my several domain names to InMotion servers?

2,463 Points
2017-09-08 1:00 pm

Thanks for your comment regarding your new domains purchased at GoDaddy. There are 2 things you will need to do to begin hosting those domains. First, you need to add the domains to your cPanel. The primary domain you signed up with is already added to cPanel upon activating your account. You can follow our guide on Configuring Domains in cPanel to add your other domains.

Second, you need to change the Nameservers the domains are pointed to. Since you purchased the domains from GoDaddy, you should be able to follow our guide on Nameserver Changes at You should point the domain to InMotion Hosting's Nameservers:

Please be aware that changes to your nameservers can take up to 24 hours before they take effect, so changes you make will not be immediate. I hope this helps!

Carlos E
n/a Points
2018-01-10 7:54 am

It is very easy to point Nameservers on Go Daddy's website.

1) after you sign in go to top right corner and click your name 

2) in drop down box, click on DOMAINS

3) Look to the left and go down and you'll see "Quicklinks" and under that, "Control Panel Links"  and under that "Manage Domain"

4) Scroll down until you see your domain name and click on it

5) Scroll down until you see a box outlined in yellow and TURN OFF the LOCK ( if it's locked--which they lock by default)

6) Outside this yellow outlined box you'll see "Manage DNS" and click on this 

7) Scroll down until you see the two name servers listed underneath "manage DNS" and then click on change or edit button and you put "NS1.INMOTIONHOSTING.COM" and underneath this put "NS2.INMOTIONHOSTING.COM" 

You must make sure you have both of these listed or it will not work. Double check on the name servers to make I typed it correctly. You do this for each one of your domains. 

You may also call Go Daddy 24/7 and they will walk you through it step by step if you have any questions or doubts. I recommend you do this yourself with their help if you feel more comfortable. I am no technical person and if I can do this anyone can!  You will see how simple it is, too. Or maybe do the first with them and you'll be able to quickly do the rest. Good Luck!  Liza:)

n/a Points
2016-02-08 10:35 am

How can I sync my email across all devices using In Motion?  Please advise.

31,093 Points
2016-02-08 12:26 pm
Hello Karla,

Thank you for contacting us. I recommend setting up all devices as IMAP, which stores the emails on the server by default, and allows all devices to see the same emails.

Our Email Getting Started includes setup guides for many devices.

You can view your email settings in cPanel at any time.

Thank you,
n/a Points
2015-07-02 2:44 pm

I added the Google mail servers, but left my domain as a back up with a priority of 11 for now to make sure the Google ones take. I added the Google SPF record as shown in the "included" section. But above my DKIM and SPF records section it says:

Warning: cPanel is unable to verify that this server is an authoritative nameserver for “”.

I do not know if this is because I still have still in my MX Records or if there is another issue. Can you please help so my mail does not bounce.

31,093 Points
2015-07-02 3:09 pm
Hello Matt,

Thank you for contacting us. This is a known bug within cPanel and can be disregarded. cPanel checks the local server for DNS in cPanel causing this error. This is covered in more detail in our guide on SPF and Domain Keys.

That guide includes a helpful link to Google's SPF instructions as well.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2015-07-03 11:39 am

I called tech support and they said it was normal. However, after entering all the mx records and the "include" SPF, Google still bounced my mail. After further review and seeing that Inmotion added a Google App Wizard to help with this, that Google charges $5 month for this service. So I suppose that is why my mail was bouncing. I figured using their mx servers was no differnt than using Google Public DNS IP addresses. I suppose since you have to have a custom domain to login to their admin panel, then that's why they charge.

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