InMotion Hosting Support Center

In this tutorial:

Our System Administration team can in many cases install software on your behalf. The system's team will provide you a quote before completing the install if the price has changed or if there are any complications.

VERY IMPORTANT! This list is a subject to change without notification. All prices and Software availability can vary and is subject to change. All software installations must be reviewed by our Systems support before we can verify if the software can or cannot be installed on your server.

Software not Allowed

Below is a list of Software we CAN NOT support on our servers, because they are programs for different Operating Systems and server scripting:

Software not supported
ASP, IIS, NET Framework,
Exchange, Sharepoint

Requirements: Windows System

Root Required: N/A

Installation cost: N/A

Other: This is not supported on any of our servers and will require a Host with Windows servers.

Community server

Requirements: Microsoft .NET

Root Required: N/A

Installation cost: N/A

Other: This is not supported on any of our servers and will require a Host with Windows servers.

Miva Merchant

Requirements: N/A

Root Required: Yes

Installation cost: N/A

Other: This is not supported on any of our servers

Installable software

Below is a list of Software that can be installed on the server if the software is still available and approved by Systems.

Supported Software
Wild Card SSL

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: One-time per domain $25.00 install fee

Other: We do not sell Wild Card SSL; however, you can purchase one elsewhere and have it installed.

Adobe Flash Mediaserver

Requirements: Dedicated

Root Required: No

Requires Managed Hosting Installation and 3rd party provided license

Other: Flash Media server (FMS) is from Adobe Systems. The License must be obtained prior to us installing the software from Adobe.

BFD (Brute-Force Detection)

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation

Other: This software detects if an IP is trying to connect to port 22 too many times, then blocks the IP and emails the administrator of the server.

PHP Fox

Requirements: VPS or Dedicated server due to resource usage

Root Required: No

Installation cost: Free

Other: phpfox.com

ClamAV

Requirements: VPS or Dedicated server

Root Required: The customer does not need root access for basic functionality of this software, however, as with anything done outside a user's account, if the user wants to scan an entire server then yes, they do need root.

Installation cost: Free

Other:ClamAV is an Antivirus software for Linux. Our installation integrates ClamAV into cPanel so a user can scan their website or email for viruses.

Coldfusion

Requirements: Dedicated

Root Required: Recommended

Requires Managed Hosting Installation + Very costly license (~$650 to $1300)

Other: This software is generally not recommended to run on your server.

Fantastico

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, but 3rd party license required

Other: Wikipedia Fantastico web hosting page

Ffmpeg

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free

PECL fileinfo

Requirements: None

Root Required: No

Installation cost: Free

Git

Requirements: None

Root Required: No

Installation cost: Free

Other: Git is installed by default on all new servers. If it is not already installed on your VPS, or dedicated server please contact our Support team to have it installed

Ioncube

Requirements: None

Root Required: No

Installation cost: Free

ImageMagick

Requirements: None

Root Required: No

Installation cost: Free

Other: Usually this is installed on the server already

Java/JRE

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, unless custom configuration is desired

Mailman

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free

MailScanner

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation

Memcached

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, unless custom configuration is desired

Mod Mono /Mod_Mono

Requirements: VPS or Dedicated server (recommended on Dedicated)

Root Required: Yes

Requires Managed Hosting Installation, but Managed Hosting is unable to provide configuration assitance

Other: Mod mono /Mod_Mono is a module for the Apache HTTP server that allows for hosting of ASP.NET pages, and other assemblies on multiple platforms by use of the Mono development platform. Due to the potential level of difficulty getting this to install correctly, this is not something we will normally install, or support for customers. Customers may request root access, install it themselves via EasyApache, and perform the remaining configuration steps.

MongoDB

Requirements: VPS or Dedicated server

Root Required: Yes

Installation cost: Free, but configuration assistance is not available

Plone / Zope

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation, but Managed Hosting is unable to provide configuration assitance

PostgreSQL

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation

Red5

Requirements: Development / Budget / Low Traffic = Essential Dedicated - High Traffic Production = Advanced Dedicated +

Root Required: ?

Installation cost: Free, but configuration assistance is not available

Ruby on Rails

Requirements: VPS or Dedicated server

Root Required: ?

Installation cost: Free for installation, but Managed Hosting assitance is required for anything beyond installation.

Shoutcast

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, but configuration assistance is not available

SourceGuardian

Requirements: VPS or dedicated server

Root Required: N/A

Installation cost: Free

Sphinx

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation

Subversion / SVN

Requirements: VPS or Dedicated server

Root Required: No

Installation Cost: Free, but Managed Hosting is required for anything beyond installation

Suhosin

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free

Other: Suhosin is a PHP security extension. You can find more information about Suhosin on their webpage.

suPHP

Requirements: None

Root Required: No

Installation cost: Free to change / move

Other: suPHP is installed by default on all new servers. If it is not already installed on your VPS, or dedicated server please contact our Support team to have it installed

Tomcat / JSP

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation

WebDAV

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free

Nucleus

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Softaculous/Fantastico

phpWebSite

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Siteframe

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: This program may not be available anymore. Homepage: http://siteframe.org/

Crafty Syntax Live Help

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.craftysyntax.com/

PerlDesk

Requirements: 1 free database

Root Required: No

Installation cost: A license is required for all installs - commercial and non-commercial.

Other: Homepage: http://www.perldesk.com/

PHP Support Tickets

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.phpsupporttickets.com/

Support Logic Helpdesk

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.support-logic.com/index.php

Support Services Manager

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.sheddnet.net/

FAQMasterFlex

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.technetguru.net/design/faqmasterflex.php

AccountLab Plus

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://www.netenberg.com/accountlabplus.php

Templates Express

Requirements: None

Root Required: No

Installation cost: Free if through Fantastico

Other: This software is in Fantastico; however, you cannot get it for Softaculous.

PhpWiki

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: Homepage: http://phpwiki.sourceforge.net/

Dew-NewPHPLinks

Requirements: ?

Root Required: No

Installation cost: Free if through Fantastico

Other: This software is in Fantastico; however, you cannot get it for Softaculous. Homepage: http://www.dew-code.com/

Open-Realty

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: More information about Open-Realty can be found on their homepage

PHPauction

Requirements: 1 free database

Root Required: No

Installation cost: Free if through Fantastico

Other: This software is in Fantastico; however, you cannot get it for Softaculous.

Group Office

Requirements: VPS or Dedicated server

Root Required: Yes

Installation cost: System's will need to quote.

Other: Homepage: http://www.group-office.com

Softaculous | softaculous.com

Requirements: None

Root Required: No

Installation cost: Included for free on shared, VPS+ requires a licensing fee

Other: More information about Softaculous can be found on their homepage

Movable Type

Requirements: PHP 5+ recommended, 1 free database

Root Required: No

Installation cost: N/A

Other: More information about Movable Type can be found on their homepage

Magento

Requirements: VPS or Dedicated server HIGHLY recommend

Root Required: No

Installation cost: Free

Other:While magento may be able to run on a shared hosting environment, it is best run on a plan with dedicated resources such as a VPS or Dedicated server because it is very resource intensive. If they plan to run more than one store using magento they will need a VPS or Dedicated server or higher. If the store has quite a few items in it and gets a good bit of traffic, a VPS or Dedicated server will be required.

jquery

Requirements: None, this is code that is compiled on the client side (in the browser) and requires no changes on the server.

Root Required: No

Installation cost: Free

Other: This does not need to be installed as its a Free JavaScript source. Homepage: http://jquery.com/

MooTools

Requirements: None, this is code that is compiled on the client side (in the browser) and requires no changes on the server.

Root Required: No

Installation cost: Free

Other: This does not need to be installed as its a Free JavaScript source. Homepage: http://jquery.com/

Virtual Private Network / VPN

Requirements: Dedicated

Root Required: Yes

Requires Managed Hosting Installation, but only available under extremely limited circumstances

Other: Homepage: http://openvpn.net/

Mod_cloudflare

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free

Other: Full operation requires a Cloudflare account

Oracle

Requirements: Dedicated

Root Required: Yes

Installation cost: We DO NOT provide installation services for Oracle.

Other: Homepage: www.oracle.com

Django

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation, but Managed Hosting is unable to provide configuration assitance

Other: More information about Django can be found on their homepage

Installatron

Requirements: VPS or Dedicated server

Root Required: no

Installation cost: Free, but if the licensed version is desired, that can be purchased via Installatron's webpage

Mod h264 streaming

Requirements: VPS or Dedicated server

Root Required: No

Requires Managed Hosting Installation, but Managed Hosting is unable to provide configuration assitance

Other: Homepage: http://h264.code-shop.com/trac

mod_xslt

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, but configuration assistance and support not available

Other: Homepage: https://github.com/ccontavalli/mod-xslt/tags

mod_qos

Requirements: VPS or Dedicated server

Root Required: No

Installation cost: Free, but configuration assistance and support not available

Openfire

Requirements: VPS or Dedicated server, and Java

Root Required: Root access is required to customize the configuration beyond what can be done from the web interface

Requires Managed Hosting Installation, but Managed Hosting is unable to provide configuration assitance, or post-installation support

How To Request Installation:

To have software installed, please submit an email request to: support@inmotionhosting.com, and be sure to include either your current Amp password, or the last 4 digits of the current credit card that we have on file for verification. This will create a ticket, and you will receive an email back upon completion. Requests are answered in the order received, and the turnaround time varies, since it depends on the scope of the specific installation.

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Would you like to ask a question about this page? If so, click the button below!
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n/a Points
2014-03-02 1:58 pm

Would like to have you install Clip Bucket for me...  I see it was in your list of products available...   VideoinScottsdale.com

Thx.

Roger

Staff
11,186 Points
2014-03-03 11:18 am
ClipBucket can be installed directly from within Softaculous. To do so, you may follow our guide on installing software using Softaculous.
n/a Points
2014-05-06 5:23 pm

I installed RockMongo through Softaculous on our website voscorp.com/mongodb but when I try to use it I get the error "To make things right, you must install php_mongo module. Here for installation documents on PHP.net." (link is http://www.php.net/manual/en/mongo.installation.php).  Is this something I can install or does an InMotion admin you need to do it on the back end?

Staff
37,367 Points
2014-05-06 5:41 pm
Hello Timothy,

Our apologies, but the php_mongo module cannot be loaded on a shared server account. You would need to upgrade your hosting plan to either a VPS or dedicated server in order to use it.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2014-05-06 7:57 pm

Thanks for the response Arn.  Maybe you guys should remove RockMongo from the list of software that can be installed through Softaculous (if it lets you configure it that is).

 

Thanks,

 

Tim

Staff
37,367 Points
2014-05-06 8:20 pm
Hello Timothy,

Apologies for the problem with the install. We are working with our systems to find a way to at least label the programs that cannot be installed on the shared servers. Apologies again for the frustration and confusion in regards to this issue.

Sincerely,
Arnel C.
2014-09-15 5:12 am
I have a Power Share hosting plan with Inmotion. I want to install OpenERP/Odoo v8 on my hosting. How can I do this..pls suggest...as I hv not much knowledge on Linux.
Staff
43,032 Points
2014-09-15 9:04 am
Hello BindasLife,

This software list is only available for our VPS and Dedicated plans. They are unable to be installed on any of the Shared Business plans.

Kindest Regards
Scott M
2015-03-23 9:45 am
Please consider installing SVN and Git on shared/reseller packages. Several web hosts who offer SSH access also offer these.

When your shared hosting packages already offer WP-CLI why not install Git and SVN?
Staff
37,367 Points
2015-03-23 10:11 am
Hello Jesin,

Thanks for the comment. Unfortunately, some of the options may require a level of admin access in order to configure that would not be available in a shared server environment. Additionally, due to security concerns and the possibility of abuse, these options are only available in a VPS or Dedicated server account.

Kindest regards,
Arnel C.
2015-03-23 10:33 am
Hi Arn,

Thanks for the quick response!

Can this be done? http://wiki.paskvil.com/index.php?title=Setup_a_SVN_Server_on_a_Shared_Hosting
Staff
43,032 Points
2015-03-23 11:18 am
Hello jesin,

Unfortunately those installation instructions will notwork on our servers as they do not allow wget. Our VPS and Dedicated servers do allow it, however. If you definitely need the SVN you may want to check into an upgrade when you are ready.

Kindest Regards,
Scott M
2015-03-23 11:39 am
Hey Scott,

Who needs wget when you have the cURL command :-P
Staff
43,032 Points
2015-03-23 1:58 pm
Hello jesin,

You can certainly use that as well. While we cannot stop anyone from attempting to install SVN on their account, we just cannot support the process due to policies placed by our Systems team. As long as you can get it to work via SSH without needing additional access and not cause resource overuse and still stay within the terms of service, then it should work.

Kindest Regards,
Scott M
n/a Points
2015-04-02 1:57 am

Can I install Apache SOLR on VPS? if yes, is there any guideline available?

Regards,

Staff
43,032 Points
2015-04-02 1:33 pm
Hello Ben,

While you are able to install SOLR on your VPS, we currently do not have any guides or support articles to help.

Kindest Regards,
Scott M
2015-08-23 1:56 pm
You want to use either my current Amp password, or the last 4 digits of my current credit card to verify my account, but you want me to use an insecure mechanism (email) to send it to you. Do you have a secure way to verify my account so I can request a software installation?
Staff
28,002 Points
2015-08-24 2:42 pm
Hello ToBeFrank,

Thank you for contacting us. You can securely submit a verified ticket directly from your AMP (Account Management Panel).

Also, keep in mind you can setup email to connect securely using SSL settings. This is covered in our Email Getting Started guide.

Thank you,
John-Paul
2016-09-12 9:50 pm
My VPS miraculously just updated to ImageMagick 7.0.3-0 Q16 x86_64 2016-09-12. Awesome!!! Thanks!
n/a Points
2017-02-07 5:12 am

i have a VPS hosting, i want to install ffmpeg. is there a safe and quick guide to this. i want to test video conversion to GIF format on my website using php.. any help?

 

Staff
7,901 Points
2017-02-07 11:32 am
We do not have a dedicated guide, but it is well documented on the ffmpeg website. If you are uncertain about any of the steps feel free to submit a ticket to our Live Support team.
n/a Points
2017-02-23 10:02 pm

do you have any advice for installing the Symfony framwork on our VPS servers?  It's not listed on your installable software, but I was wondering if you had any advice, anyway.

Staff
7,901 Points
2017-02-24 11:15 am
We have a Managed Hosting team that can cover a wide variety of special requests.

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