InMotion Hosting Support Center

A DDOS (distributed denial-of-service attack) is an attempt at rendering a server unreachable to its visitors. During a DDOS attack your website may become unreachable since the server is being flooded with bogus requests and cannot process the valid ones. Think of this example:

Imagine someone prank calling your phone. It’s like a 1000 people prank calling your phone and tying up the phone lines. Then someone that wants to talk to you tries to call. They might get a busy signal or not get through at all. The phone company may have trouble distinguishing between the “real” phone calls and the “prank” phone calls. The objective of the prank phone calls is to simply tie up the phone lines so no one else can get through to you.

Think of the web server as the phone company that’s handling your phone calls and the DDOS attack is all the prank callers. The legitimate callers are like the “real” visitors to your website. The web server is being flooded with these “prank” calls and therefore cannot process the legitimate “calls”

What does DDOS attacks affect?

DDoS attacks can negatively impact services on the server which may make web pages unavailable as well as email and could affect connectivity to other services like cPanel. Once the attack is mitigated, the services will be restored to their normal functionality.

What is not affected by DDOS attacks?

DDOS attacks do not affect the security of your files, websites, or databases. In no way, is your data compromised during these attacks. There is nothing from a customer standpoint that you will need to do to protect your account with InMotion Hosting.

What does InMotion Hosting do to protect against DDOS attacks?

Our systems administrators monitor our servers 24 hours a day 7 days a week. We use a system to watch for any traffic that may seem suspect in nature. Once we have determined that a server is under a DDOS attack, our systems administrators promptly implement a plan of action to block the traffic or re-route traffic to stop the attack. This can be a complex solution and take some time to implement. Also, at times, there are changes to DNS that may need to be made in an effort to restore service to the affected servers. If this is the case, there can be a time period known as propagation (can be up to 24 hours), while the changes take effect. In these instances, we do everything we can to lessen the impact on our customers and try to speed up propagation as much as possible.

If you need further assistance please feel free to ask a question on our support center.

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

   
Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2017-04-04 7:41 pm

Unfortunately they will suspend your account, unlike what a previous poster said.  Below is the email I received after a DDoS attack, I think it took about 24hrs to get it back online:

 

System Administration has identified an issue in which your account appears to be the target of a DDoS (distributed denial of service) attack. Unfortunately this is a very severe issue that must be immediately addressed. We do not have information concerning exactly which website under your account was the target, but we have confirmed that the DDoS attack was directed at your dedicated IP address, **********, and therefore was targeting one of the sites under your account. Due to the negative affect this was having in the Quality of Service on the server that houses your account we were forced to suspend your account.

n/a Points
2014-09-25 2:30 pm
Good information - appreciate Your vigilance ! Keep up with Your good work and service : )
n/a Points
2014-09-25 4:50 am
The information provided is useful and clear. Thank you. But one detail: "it's visitors" in the first paragraph should be "its visitors".
Staff
43,761 Points
2014-09-25 7:35 am
Hello Antonio,

Thank you for pointing out the typo. It has been adjusted so that the article now reads correctly. We appreciate any help we can get as we do not always catch such things.

Kindest Regards,
Scott M
n/a Points
2014-09-24 11:20 pm

InMotion Hosting is fully protected against DDoS attacks. InMotion will never kick you like other hosts, While you website underattack. InMotion servers are protected against DDOS attacks, PHP shells and other exploits. 

 

Best Regards

n/a Points
2014-09-24 9:00 pm
Thought it was excellent. Glad you are adding the added security

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

6 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!