|Issue:||Customers are receiving SSL Certificate Warnings in their email clients.|
|Status:||Our System Administrators recently renewed our Shared SSL’s on several servers.|
|Who is impacted?||Users connecting to email over SSL without defining the specific shared hostname within their mail clients, for example, secure147.inmotionhosting.com.|
|Estimated time until resolution:||This SSL warning is related to the renewal of the Shared SSL certificate for several severs, and is not an ongoing issue.|
You will receive an SSL warning, if you were trying to connect over SSL to the mail server and you are using your domain name as the server address, such as mail.example.com
Instead, if you’d like to connect to the mail server securely, you should use the Shared SSL of your server to connect. This would look like secure147.inmotionhosting.com
If you use the server’s shared SSL hostname in your mail client, anytime we renew the SSL certificate on the server-side, you won’t then need to go back accept the SSL exception again in your mail client.
2014.04.14 11:34am EST
- If you are getting this warning in Thunderbird, see our guide on accepting an SSL certificate permanently in Thunderbird.
- If you are getting a warning in Outlook, you can accept the certificate, but you may get prompted again when “Outlook performs an AutoDiscover operation.” Microsoft provides a possible work-around here (see method 4). But you would have to edit the registry, and we cannot be held responsible if these modifications have adverse affects on your computer.
Sorry for the inconvenience this SSL warning may have caused, and thank you for your understanding!