Website Security - Preventative Measures
Please Note: This article includes links to sources online about website security, that pertain specifically to individual programs like Wordpress and Microsoft Windows. While it is not possible for us to publish every security article for every program, a search on the web regarding security and updates for the software you run should return numerous results.
Website security is a topic on a lot of users' minds. If you search the web for How to hack a website, you will literally get millions of hits. Taking the necessary precautions now with your website will help prevent a big headache later on in the event anything does happen to your website.
**Note: If you suspect you have already been hacked, please see our article on recovering from a hack
Backing up your account
There are numerous techniques that hackers can use to compromise a website, however the reasons these techniques are successful are usually because of:
- Vulnerabilities in the software you run on your hosting account
- Vulnerabilities in software that you run on your local computer
Vulnerabilities in the software you run on your hosting account
Most software that users run on their website is Open Source software. Open Source software is software that is freely available for anyone to download and use. For example, both Joomla and Wordpress are very commonly used, and they are both Open Source. One of the drawbacks of Open Source software is that anyone can download and view the software's code, which makes it easier for hackers to find ways to compromise a website. The authors of such Open Source Applications release updates and security patches on a regular basis. Please be sure that you are running the most current versions of any third party software on your website, as the most current version is usually the most secure version as well.
The following is a list of links, for Wordpress and Joomla specifically, that point to the software's own information about security:
Wordpress.org - How to Keep WordPress Secure
Wordpress.org - Hardening WordPress
Wordpress.org - Upgrading Wordpress
Joomla.org - Joomla Security Center
The Joomla Security Center includes information about their latest security news, their latest security articles, and more information in general about the Joomla Security Strike Team.
Joomla.org - Upgrade Instructions
Keeping any third party plugins / extensions on your website up to date is just as important as keeping the core software up to date as well. We've compiled a short list of links for more information about this topic as well.
Did you code and develop your website yourself?
Please Note: Although direct coding support is out of the realm of what our Support Department can assist with, a search on the web regarding the topics below will return many results that include how to update your code and take preventive measures.
Common ways websites are hacked
Cross-site scripting (XSS)
Remote File Inclusion
Vulnerabilities in software that you run on your local computer
Adobe.com Security bulletins and advisories
For example, Adobe offers many popular products, such as:
Adobe Reader - http://www.adobe.com/support/security/#readerwin
Adobe Dreamweaver - http://www.adobe.com/support/security/#dreamweaver
Adobe GoLive - http://www.adobe.com/support/security/#golive
Microsoft.com - Windows Update
Microsoft provides Windows Update to help keep your copy of Windows and other Microsoft products up to date. Be sure that your version of Windows has installed the most up to date security patches available.
Apple.com - Apple security updates
Apple is well known for the security and stability that their products come with, but even Apple has to releases security updates. Please see the link above for more information regarding Apple security updates.
The IT industry is changing every day, especially when it comes to the Internet and security. Keeping your software up to date, both on your hosting account and on your own computer is one of the best ways to secure your website. You should also regularly scan your computer for viruses and malware, maintain regular backups of your website, and be sure to contact the InMotion Hosting Support Department if you have any additional questions.
Support Center Login
Social Media Login
2015-01-27 12:58 pm
my new site was hacked please check ,who hacked me?
2015-01-27 1:14 pm
Your site was likely hacked due to an outdated WordPress installation or an outdated/insecure plugin. I recommend restoring from any backups you may have, as well as keeping all plugins up to date.
2015-07-03 12:20 am
How does InMotion help with hacking? For instance, if a site on a shared server is compromised, what will you do to protect the other sites? (Do you have a list of your security features?)
2015-07-06 3:18 pm
We do not have a list of security features for public display for obvious reasons. If an account is hacked no things run on it can affect the other accounts as it is only run as that cPanel user. It is limited to that account.
2015-07-27 11:39 pm
Is there any way to get a back up that is even a week, month or even a year old? My site got hacked and they say they have 24 to 36 hours of back up. I called to get the backup but even the backup had bad files in them. The funny thing is just less then 24 hours it was working because someone bought something from my site.
2015-07-29 12:08 am
We do not keep backups longer than 36 hours and we only keep one backup per customer. I do apologize for the inconvenience.
2016-04-13 4:10 pm
TJ, I just did my first manual backup in Cpanel
Based on your reply above, it sounds like inmotion does an automated back up for last 36 hours for their client. Is this correct? Is this in print somewhere? I assume this 36 hours is what inmotion means by "FREE Data Backups (Others Charge!)" in the pricing table?
Please describe some common hack problems and how you help customers keep their web site secure.
Please confirm, thanks.
2016-04-14 9:23 am
In order to provide a free and current backup the system is set as a progressive 24-36 hour backup that overwrites any existing backup (up to 10 GB per the terms of service). This is not in print, but it is the free backup.
Typical hack issues include brute force attacks, file overwrites or spam scripts. We can only protect the accounts to an extent. We have mod security and firewalls that combine to help prevent brute force attacks that are used to access websites. There's also active monitoring by our systems team to make sure that servers are kept at an optimum level. They will actively stop attacks or force password changes when issues are detected. Hacked sites that are part of a shared system may also be taken offline in order to prevent them from affecting other sites on a server. Besides the hardware and software options put into place to help provide security, the main thing we can do is to recommend/promote best practices such as strong passwords or secure code for websites that are loaded or created on our hosting service. This is done to allow for an open environment that does not impair a variety of different types of website development.
I hope this helps to answer your question, please let us know if you require any further assistance.
2016-04-20 9:46 am
ERROR: This user account has been locked until April 20, 2016 2:52 pm due to too many failed login attempts. You can login again after the Lockout Time above has expired.
I got a message, but no one opened my dashboard, only me. I know the password. How much time do I have to wait? What should I do? Thanks.
2016-04-20 10:19 am
The response you're seeing is related to a brute force attempt to get into your admin. The security rules on the server have stopped the access, but in doing so they lock the account - they normally do this for about 20 minutes and then the account is unlocked.
I hope that helps to answer your question! If you require further assistance, please let us know!