Thoughts on “Root Access and How to Obtain It

    • You may request to revoke your root access, but the Systems team would need to do a platform reset. This generally costs about $120 USD.

  • Hello, is it possible to give SSH root access to a user?  If yes, can the user still uses cPanel to log in? – I heard root users cannot use cPanel directly but only WHM.  

    Also, do you still provide normal support for initial software, cPanel/WHM etc. after root access is granted?  

    Thanks, Lorie

    • Hello Lorie,

      Thanks for the question about root user. There is only ONE root user in our installations. See the cPanel Support Community post on this same question for more information. Root users can access any cPanel in WHM (just click on List Accounts, then select the cPanel they want to view).

      Also, do you still provide normal support for initial software, cPanel/WHM etc. after root access is granted?

      Yes and no. If you have root access to your server, you can still contact our Support Team at any time if you need assistance. The problem that arises however is that if you have root access we may not be able to easily undo / fix any issues that exist due to actions you’ve taken as the root user. Additional charges may apply for our System Administration team to troubleshoot a server you have access to.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

    • I’m on a “Launch” plan (AFAIK not a VPS or Dedicated?) and don’t see the icon in the AMP. What am I missing?

    • Hello Shoany,

      This feature is only available for VPS/Dedicated hosting plans as we can not give out root access on a shared hosting server.

      Best Regards,
      TJ Edens

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