Support Options for your VPS

Technical Support provides more than just technical assistance for problems. Initial assistance can be provided to make sure that you start off on the right foot. This period of managed hosting support is provided to you depending on the selected VPS package. You can also use this provided support period to get familiar with your server and meet your initial setup needs. Support also includes a few other options.

Setting up you Server

When you purchase your VPS hosting server package, the standard server setup includes the setup of the operating system using cPanel and WHM. Our Managed Hosting team can also help to setup custom configurations for website software, firewalls, and enhanced security.

Live Technical Support

Our live technical support team provides technical support 24 hours a day, 7 days a week, 365 days a year. They are available for contact through the phone, online chat, or via an email. The sales team also provides staff who are familiar with VPS servers so that technical questions related to the sale of VPS servers can be answered in a timely and knowledgeable manner.

If you are international customer, Skype services are provided to help with overseas communications.

Launch Assist

Depending on your VPS hosting server package, you can start with a period of technical support called Launch Assist. This period of service can be used for initial website migration, server setup, or to meet the account owner’s needs. Launch Assist is offered free-of-charge and can be extended as needed with a minimal fee.

Examples of using Launch Assist

Server setup Launch Assist can be used for setting up the server with standard software such as cPanel and WHM.
Website migration Launch Assist can be used for helping to transfer your old website to the new VPS server. This process can involve moving a database or website files that make up the content of the website
Optimize server Launch Assist can also be used to optimize your VPS package, or review and provide solutions to help server performance
Enhanced Security At times there may be additional requirements for security. Launch Assist can be used to enhanced existing security on the server

Support Center Website

In addition to the active support services provided through our support and sales teams, there is also a library of knowledge provided through the InMotion Hosting Support Center. This resource includes coverage of questions by the Community Support Team from 8:00 AM through 5:00 PM EST, Monday through Friday. You can post a question here. The Support Center includes a library of articles and feedback from customers who have asked and answered many frequently asked questions.

Dedicated IP Addresses

All VPS hosting servers come with at least 3 IP addresses. You get more depending on the level of your hosting subscription. The IP addresses that come with your server are provided free of charge, and are assigned to your server via the Technical Support Department. You can also purchase additional IP address through the Account Management Panel (AMP).

Thoughts on “Support Options for your VPS

  • Hi, I would like to know what kind of support is included in your VPS hosting plans: beyond the initial support ( Launch Assist, set up ), I would like to know what is included or excluded from the support.

     

    Best regards

    Alessio

    • Hello,

      If you have have a managed VPS we support everything that comes on the VPS by default (cPanel, Apache, PHP, Exim, MySQL/MariaDB, ect.) and we can help you with issues on your sites as long as its not code related issue. If you have a self managed VPS we will ensure your server is running and you have SSH access to the server. You can always contact us at any time for any issue through and even if its not something we support we may be able to help you or get you going in the right direction. If you wanted more support beyond that we have a managed hosting team that can do advanced custom setups for pretty much anything server related (No coding) for an additional charge.

      Best Regards,
      KyleM

  • Hello,

    We have not used our second and third IP addresses for our two servers (Capacityofwarwick.com & therubingroup.com). Would it be possible to get the two remaining IP’s?

     

    Thanks

    • Hello!

      Thank you for posting a comment regarding how to obtain the IP addresses included with your VPS subscription. Our live technical support team can assist you with your request. They are available for contact through the phone, online chat, or via an email 24 hours a day, 7 days a week, 365 days a year. The IP addresses that come with your server are provided free of charge and are assigned to your server via the Technical Support Department. I hope this helps!

      Sincerely,
      Carlos E

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