VPS Hosting Technical Support Options

Your VPS hosting plan includes several support channels. This article covers every VPS support option available to InMotion Hosting customers, from self-service tools to premium upgrades, so you can reach the right resource the first time.

VPS Support Options Included with Your Plan

AMP (Account Management Panel)

The Account Management Panel (AMP) is your starting point for authenticated support. Log in at secure1.inmotionhosting.com/amp to open support tickets and access live chat directly from your account. Because your identity is already verified when you contact us through AMP, the support team can act on your account without additional verification steps.

Live chat

Live chat connects you with a technical support specialist in real time. Chat is available 24/7 for technical support and billing questions. Start a chat session from inside AMP or from the InMotion Hosting contact page.

Phone support

Phone support for technical issues and billing is available 9 AM to 9 PM ET, Monday through Friday. Visit the contact page for the current phone number and to confirm hours before calling.

Technical Support tickets and email

Technical Support tickets let you document an issue in detail and attach screenshots or log files. The ticket system is the best channel for non-urgent problems, complex configurations, or anything that benefits from a written record. Ticket support is available 24/7. Open a ticket from inside AMP for fastest routing, or visit the contact page for email options.

Support Center knowledge base

The InMotion Hosting Support Center covers thousands of topics: cPanel and WHM configuration, WordPress management, DNS, email, security hardening, and more. Search the Support Center first for step-by-step guides on common tasks. If you are new to VPS hosting, see Getting Started with Managed VPS Hosting for an orientation to your server environment.

Upgrade Options for Advanced or Priority Support

Standard support handles questions about your server environment and account. When your needs go beyond that scope, two upgrade paths are available.

InMotion Solutions

InMotion Solutions is a team of in-house system administrators who handle server administration and custom configuration work beyond standard technical support. This is where to turn when the task requires hands-on server work, such as:

• Server performance tuning (LAMP stack optimization, Nginx configuration, server-side caching)
• Application deployment for Java, JavaScript, and Python environments
• Firewall management, intrusion detection, and vulnerability patching
• Database replication and failover server configuration
• Website migrations and custom port or proxy configurations

The InMotion Solutions team is available by phone and chat from 9 AM to 9 PM ET, Monday through Friday, excluding major U.S. holidays. Visit the InMotion Solutions page for current plans and pricing.

Premier Care

Premier Care is a paid add-on that upgrades your support experience across the board. It gives VPS customers priority access to the Advanced Product Support (APS) team, along with a bundle of managed services designed to handle the ongoing operational work most small teams would rather not manage themselves.

Premier Care for VPS plans includes:

• 24/7 human support with Advanced Product Support access for faster response times and expert-level handling
• Launch Assist consulting hours for server configuration, migrations, performance tuning, software installation, and firewall setup
• Monarx Intelligent Malware Defense for continuous threat monitoring and automatic mitigation
• 300 GB dedicated backup storage with automatic backup operations
• cPanel Admin 5 license included at no additional cost

Note: Premier Care requires cPanel as the control panel and is available only with a new VPS Hosting or Dedicated Server plan, not as a mid-term add-on to an existing plan. See the Premier Care support guide for full details on what is covered and how to purchase it.

Choosing the Right Channel

Use the table below to quickly match your situation to the right resource.

Situation	Best channel
Server is down or you need help right now	Live chat (24/7) or phone (9 AM to 9 PM ET, Monday through Friday)
Complex issue that benefits from a written record	Support ticket via AMP (24/7)
Step-by-step instructions for a common task	Support Center knowledge base
Custom server configuration, migration, or deployment	InMotion Solutions
Priority expert support plus managed services	Premier Care add-on

Conclusion

Every InMotion Hosting VPS plan includes live chat (24/7), support tickets (24/7), phone support (9 AM to 9 PM ET, Monday through Friday), and access to the Support Center knowledge base. When your project demands more, InMotion Solutions handles hands-on server work, and Premier Care adds priority expert support along with managed services in one monthly bundle. Log in to AMP to open a ticket or start a chat, or visit the contact page for all available contact methods.