Launch Assist is a service provided by our Professional Solutions Team that gives you direct access to our premier Linux server hosting experts. This program can assist in getting started with InMotion Hosting, including website transfers, and consulting on server set-up and optimizations. Launch Assist time becomes available to select cPanel and Control Web Panel (CWP) server hosting customers after signing up with InMotion Hosting.
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Launch Assist is provided by our Professional Solutions team, not to be confused with our cPanel-managed server solutions by our technical support specialists, and is available 24/7 via chat. With Professional Solutions assistance, there are no transfers of the account between customer service and your Professional Solutions representative. You get a single point of contact, a liaison to any assistance you need with your new InMotion account. Some hosting plans include complimentary Launch Assist hours to ensure a smooth setup or transition.
Our Professional Solutions team specializes in Platform InMotion, cPanel, and Control Web Panel server configuration and customer service. Customer service is InMotion Hosting’s thing.
Launch Assist time can be used for more than server or website migration. Here are some popular uses of Launch Assist time.
- Database, email, and website transfers from other hosting providers
- LAMP/LEMP stack configuration
- Website speed optimization consultation
- Cybersecurity hardening and security incident response assistance
- Assistance resolving issues with software developers
- Custom hardware configuration (Cisco hardware firewall and KVM switch)
Remember: Launch Assist is meant to ease your transition to InMotion Hosting services, freeing you to continue your mission and learn our system with less stress.
Note: Launch Assist hours are included with exclusive Hosting plans and promotions for customers purchasing a control panel such as cPanel or Control Web Panel (CWP). The amount of free time available depends on your hosting product.
| Hosting Plans | Launch Assist Hours Included |
|---|---|
| Managed VPS Hosting (including WordPress and Drupal VPS) | 2 Hours |
| Reseller VPS Hosting | 2 Hours |
| Essential, Advanced, and Elite Dedicated Server Hosting | 2 Hours |
| Commercial Dedicated Server Hosting | 4 Hours |
Customers that need more support hours, or want to purchase Launch Assist a la carté, can purchase time in two hour blocks at $199.
Once your Launch Assist time is depleted, the team doesn’t dissipate into the ether. If your business reaches a point where you need dedicated assistance as soon as possible, you can extend its benefits with any of our Professional Solutions plans.
Additional Professional Solutions Assistance
Once your Launch Assist time is depleted, the team doesn’t dissipate into the ether. If your business reaches a point where you need additional dedicated assistance, you can extend its benefits with any of our Professional Solutions plans.
Getting Started with Launch Assist
To get started, you only need to log into your Account Management Panel (AMP) and look for the Launch Assist Available notification at the top. If you see it, select Click to start a Chat.
If you want to start off by having a server backup moved from another web hosting provider, find the Website Transfer Request button under the successive InMotion Hosting plan.
Do-It-Yourself Route
Do you prefer the do-it-yourself (DIY) method? Want to at least take a glimpse at the work needed to set up your Linux server before deciding to seek help? Perfectly understandable. Check out the product guide for your web hosting solution:
We encourage you to learn more about managing your InMotion server, and to give us feedback on how we can better assist you in doing so. Sometimes, the best lessons are learned from breaking things. Just remember these few things:
- You can contact our Professional Solutions team any time after that, before you break your server
- Support is offered during normal business hours.
- Our standard technical support assistance is available 24/7 via ticket, phone, and live chat
- Learn How to Submit a Verified Ticket
- No matter what, you should always keep up-to-date and verified backups downloaded on local machines
- We release new support articles and blogs daily to help guide you on server and web application management
- Learn How to Ensure a Successful Website Transfer
- You can always participate in our Community Forum
Got more questions? Feel free to comment below or contact our Sales team directly.
