Launch Assist and Our Managed Hosting Team

What is Launch Assist? Hero Image

Launch Assist is a free service with direct access to our premier Linux server hosting experts for assistance getting started and consultation. Launch Assist time is available to all cPanel server hosting customers after signing up with InMotion Hosting.

Managed Hosting Team 

Launch Assist is provided by our Managed Hosting team, not to be confused with our cPanel-managed server solutions supported by our technical support specialists available 24/7. With Managed Hosting assistance there are no redirects between customer service and support staff, or occasional escalations to our system administrators. You get a single point of contact, a liaison to any assistance you need with your InMotion account for an entire month.

Our Managed Hosting team specializes in cPanel server configuration and customer service. Customer service is InMotion Hosting’s thing.

Launch Assist can also be used however you’d like, for the most part. Here are some popular uses of Launch Assist time.

  • Database, email, and website transfers from other hosting providers
  • LAMP/LEMP stack configuration
  • Website speed optimization consultation
  • Cybersecurity hardening and security incident response assistance
  • Assistance resolving issues with software developers
  • Custom hardware configuration (Cisco hardware firewall and KVM switch)

Remember that Launch Assist is meant to ease your transition to InMotion Hosting services, freeing you to continue your mission and learn our system with less stress.

The amount of free time available depends on your cPanel hosting plan.

Hosting PlansLaunch Assist Hours Included
Managed VPS Hosting (including WordPress and Drupal VPS)2 Hours
Reseller VPS Hosting2 Hours
Essential, Advanced, and Elite Dedicated Server Hosting2 Hours
Commercial Dedicated Server Hosting4 Hours

Customers that need more support hours, or those who want to purchase Launch Assist a la carté, can purchase time in two hour blocks at $199.

Additional Managed Hosting Assistance

Once your Launch Assist time is depleted, the team doesn’t dissipate into the ether. If your business reaches a point where you need dedicated assistance as soon as possible, you can extend its benefits with any of our Managed Hosting plans.

Getting Started with Launch Assist

Launch Assist Available in AMP

To get started, you only need to log into your Account Management Panel (AMP) and look for the Launch Assist Available notification at the top. If you see it, select Click to start a Chat.

If you want to start off by having a server backup moved from another web hosting provider, find the Launch Assist Transfer Request button under the successive InMotion hosting plan.

Launch Assist Transfer Request in AMP

Do-It-Yourself Route

Do you prefer the do-it-yourself (DIY) method? Want to at least take a glimpse at the work needed to set up your Linux server before deciding to seek help? Perfectly understandable. Check out the product guide for your web hosting solution:

We encourage you to learn more about managing your InMotion server, and to give us feedback on how we can better assist you in doing so. Sometimes, the best lessons are learned from breaking things. Just remember these few things:

  • You can contact our Managed Hosting team any time after that, before you break your server
  • Our standard technical support assistance is available 24/7 via ticket, phone, and live chat
  • No matter what, you should always keep up-to-date and verified backups downloaded on local machines
  • We release new support articles and blogs daily to help guide you on server and web application management
  • You can always participate in our Community Forum

Got more questions? Feel free to comment below or contact our Sales team directly.

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