Getting Support for your Dedicated Server Hosting Package

Technical Support is not just about trying to solve a technical problem, it is also about caring for your customers. All of our dedicated server hosting packages include different options of support. However, to give you initial assistance and to make sure that you start off on the right foot, a period of managed hosting support is provided to you when you subscribe to any of the dedicated server hosting packages. This block of personal support is provided to help you get familiar with your server and get your initial setup needs.

Setting up you Server and the Hardware Replacement Guarantee

When you purchase your dedicated server hosting package, the standard server setup includes the setup of the operating system using cPanel and WHM. Our Managed Hosting team can also help to setup custom configurations like database clusters, software, hardware RAIDs, firewalls, and enhanced security. They can also help implement NGINX, optimize your server, setup Varnish and more. Depending on your dedicated server package, you can also upgrade your RAM, hard drive space, or add a secondary drive or backup drive.

In addition to the upgrade and server options, our dedicated server hosting packages include a 2 hour hardware replacement guarantee where any faulty hardware is replaced within 2 hours of notification.

Live Technical Support

Our live technical support team provides dedicated server hosting technical support 24 hours a day, 7 days a week, 365 days a year. They are available for contact through the phone, online chat, or via an email. The sales team also provides staff who are familiar with dedicated servers so that technical questions related to the sale of dedicated server hosting can be answered in a timely and knowledgeable manner. In addition to the live service options, there is also a library of support articles available in the Support Center. The Support Center is a continually growing website that includes customer questions. You can post a question here.

If you are international customer, Skype services are provided to help with overseas communications.

What Information Should I Provide?

Be sure to have the following information ready so we can help you troubleshoot and provide assistance in the fastest way possible.

  • What software and version are you using?
  • Is it a base install or are plugins/modules added?
  • What is the exact nature of the issue?
  • What are the steps to duplicate the issue?
  • When does this issue occur?
  • Were there any changes made just prior to the start of the issue?
  • If the software supports it, is caching enabled?

For more detailed information, see our full article:

Launch Assist

When a dedicated server hosting account is created, users get immediate help with their initial experience with the server interface. In fact, all of our dedicated server hosting packages start with a period of dedicated support assistance called Launch Assist. This period of service can be used for initial website migration, server setup, or to meet the account owner’s needs. A period of time is offered free-of-charge and can be extended as needed with a minimal fee.

Examples of using Launch Assist

Server setupLaunch Assist can be used for setting up the server with standard software such as cPanel and WHM. It can also be used for custom setups or different web server setups such as NGINX.
Website migrationLaunch Assist can be used for helping to transfer your old website to the new dedicated hosting serer. This process can involve moving a database or website files that make up the content of the website
Optimize serverLaunch Assist can also be used to optimize your dedicated server package, or review and provide solutions to help server performance
Enhanced SecurityAt times there may be additional requirements for security. Launch Assist can be used to enhanced existing security on the server

Support Center Website

In addition to the active support services provided through our support and sales teams, there is also a library of knowledge provided through the InMotion Hosting Support Center. This resource includes coverage of questions by a dedicated Community Support Team from 8:00 AM through 9:00 PM EST, Monday through Friday. There Support Center includes a library of articles and feedback from customers who have asked and answered many frequently asked questions.

Dedicated IP Addresses

All dedicated server hosting accounts come with at least 5 IP addresses. You get more depending on the level of hosting of your hosting subscription. The IP addresses that come with your server are provided free of charge, and are assigned to your server via the Technical Support Department. You can also purchase additional IP address through the Account Management Panel (AMP).

Arnel Custodio Content Writer I

As a writer for InMotion Hosting, Arnel has always aimed to share helpful information and provide knowledge that will help solve problems and aid in achieving goals. He's also been active with WordPress local community groups and events since 2004.

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