Technical Support is not just about trying to solve a technical problem, it is also about caring for your customers. All of our dedicated server hosting packages include different options of support. However, to give you initial assistance and to make sure that you start off on the right foot, a period of managed hosting support is provided to you when you subscribe to any of the dedicated servers hosting packages. This block of personal support is provided to help you get familiar with your server and get your initial setup needs.
Setting up your Server and the Hardware Replacement Guarantee
When you purchase your dedicated server hosting package, the standard server setup includes the setup of the operating system using cPanel and WHM. Our Managed Hosting team can also help to set up custom configurations like database clusters, software, hardware RAIDs, firewalls, and enhanced security. They can also help implement NGINX, optimize your server, set up Varnish, and more. Depending on your dedicated server package, you can also upgrade your RAM, hard drive space, or add a secondary drive or backup drive.
In addition to the upgrade and server options, our dedicated server hosting packages include a 2-hour hardware replacement guarantee where any faulty hardware is replaced within 2 hours of notification.
Live Technical Support
Our live technical support team provides dedicated server hosting technical support 24 hours a day, 7 days a week, 365 days a year. They are available for contact through the phone, online chat, or email. The sales team also provides staff who are familiar with dedicated servers so that technical questions related to the sale of dedicated server hosting can be answered in a timely and knowledgeable manner. In addition to the live service options, there is also a library of support articles available in the Support Center. The Support Center is a continually growing website that includes customer questions. You can post a question here.
If you are an international customer, Skype services are provided to help with overseas communications.
Support Services
Trained and certified engineers provide managed services for VPS and dedicated servers. Their services include:
- Consulting
- Security
- Server Configurations and Installations
- Backup and Data Recovery
- IT Solutions
- Internet and Network support
Managed services are not free, but can be obtained for a reasonable and scalable price. Solutions are provided to fit your needs using our multiple hosting services. Our support services are also flexible in that we can also help through chat, email, or even through our support websites, blogs, and tutorial videos.
Our servers are monitored by live personnel around the clock to help prevent emergencies, but they can also respond in the event of a crisis. Having what amounts to a full IT department allows us to help you save time and money while providing the necessary services.
Be sure to have the following information ready so we can help you troubleshoot and provide assistance in the fastest way possible.
- What software and version are you using?
- Is it a base install or are plugins/modules added?
- What is the exact nature of the issue?
- What are the steps to duplicate the issue?
- When does this issue occur?
- Were there any changes made just prior to the start of the issue?
- If the software supports it, is caching enabled?
For more detailed information, see our full article:
Launch Assist
When a dedicated server hosting account is created, users get immediate help with their initial experience with the server interface. In fact, all of our dedicated server hosting packages start with a period of dedicated support assistance called Launch Assist. This period of service can be used for initial website migration, server setup, or to meet the account owner’s needs. A period of time is offered free of charge and can be extended as needed with a minimal fee.
Examples of using Launch Assist
| Server setup | Launch Assist can be used for setting up the server with standard software such as cPanel and WHM. It can also be used for custom setups or different web server setups such as NGINX. |
|---|---|
| Website migration | Launch Assist can be used for helping to transfer your old website to the new dedicated hosting serer. This process can involve moving a database or website files that make up the content of the website |
| Optimize server | Launch Assist can also be used to optimize your dedicated server package, or review and provide solutions to help server performance |
| Enhanced Security | At times there may be additional requirements for security. Launch Assist can be used to enhanced existing security on the server |
Support Center Website
In addition to the active support services provided through our support and sales teams, there is also a library of knowledge provided through the InMotion Hosting Support Center. This resource includes coverage of questions by a dedicated Community Support Team from 8:00 AM through 9:00 PM EST, Monday through Friday. There Support Center includes a library of articles and feedback from customers who have asked and answered many frequently asked questions.
Dedicated IP Addresses
All dedicated server hosting accounts come with at least 5 IP addresses. You get more depending on the level of hosting of your hosting subscription. The IP addresses that come with your server are provided free of charge, and are assigned to your server via the Technical Support Department. You can also purchase additional IP address through the Account Management Panel (AMP).
Scale your business with high-performance dedicated hosting. Choose from Managed Dedicated Servers powered by cPanel, or select a Bare Metal Server for complete server control via the command line.
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