Snapshots and How to Use Them

Our new High Availability Cloud VPS product has a new feature called Snapshots. With this feature you can create a single backup of the state of your entire container, including running processes, and restore back to that point at any time. You can store the Snapshot free of charge for up to 7 days from their creation date before they are automatically deleted from the system. Within these 7 days you can choose whether or not to move that snapshot into any available Long-term Storage Slot in the Account Management Panel (AMP). Long-term slots can be purchased if none are available.

Weekly automatically scheduled snapshots will no longer be created by default. Note that you are limited to one Snapshot. The option for weekly scheduled Snapshots will still be available. You may re-enable it in your Account Management Panel (AMP) if needed. If you have already made changes to your Snapshot schedule from the default schedule, we will retain your customized schedule.

Additional Snapshot Fees

Long-term Storage Slots cost a pro-rated amount of $1.00 per month until your next renewal. For example, if you renew your server package every six months and you have 4 months left then you would be charged $4.00 and you would be charged $6.00 once your plan is renewed to continue using the storage slot. This fee is on a per storage slot basis. In the same situation, if you needed 3 storage slots you’d be charged $12.00 for the remainder and $18.00 once your plan is up for renewal.

How to create a Snapshot

  1. Locate the Snapshot area within your Server Management panel and click Create Snapshot
  2. Enter a name for your Snapshot and click the Create Snapshot button.
  3. You will see the following message letting you know the snapshot is being created.
  4. The page will automatically refresh and display your Snapshot.

How to restore your container from a Snapshot

  1. Locate the Snapshot area within your Server Management panel.

  2. Click the revert link to the right of your Snapshots name.
  3. A window will appear to have you confirm the restoration.
  4. This message will display letting you know the restoration is in progress. Please do not try to use any other server management tools such while this is taking place.

How to remove Snapshots from your AMP

  1. Locate the Snapshot area within your Server Management panel.

  2. Click the delete link to the right of your Snapshots name.
  3. A window will appear to have you confirm the deletion.
  4. This message will display letting you know the deletion is in progress.

Long Term Storage vs Short Term Storage

Any snapshot residing under “Free Snapshots” (short term storage) will be automatically deleted after 7 days from its creation date. If you’ve created a snapshot and need to hold on to it for long-term use you can easily drag that created snapshot from the Free Snapshots area to any of your available Long-Term Storage Slots.

You will not be able to move a snapshot from a Long-term slot back to the Free snapshots list after 7 days from the initial creation date, you can however permanently delete it. Deleting a Snapshot from a Long-term Storage Slot immediately makes that slot available for storage of any other snaphot residing under “Free Snapshots”.

Thoughts on “Snapshots and How to Use Them

  • The guessing game is very annoying. Can you guys tell us where it is? Not showing up in Search and spent 15m going up and down the sidebar in WHM –its no where in sight. 

    “Locate the Snapshot area within your Server Management panel and click Create Snapshot”

    • Please contact our live technical support team for assistance. They can access your account give you the information on the location of the snapshot.

  • You need to warn users that a snapshot revert will lose all emails from the snapshot date forward. Need to back up emails before revertinig

  • I saw this snapshot things on two of my websites ********.com and *****.com and I was wondering what it was until I saw this article. I sure hope it has no negative effect on either of my websites

    • Since snapshots just give you the ability to create and restore backups of your container it will not have any negative effects on your sites.

      Thank you,
      John-Paul

    • No, snapshots are not for freeing up hard drive space. It can help conserve space if you are making backups that are taking up hard drive space.

  • Today when I made a snapshot of my VPS account it shut down mysqld and restarted it. However, it also shut down nginx but did not restart it! All of my wordpress sites were down after this. I had to manually log in and restart nginx from the command line. What gives?!

  • How long is a snapshot supposed to take (wall-clock time)? I initiated one over an hour ago and the clock is still “spinning”.

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