Changing the status of an order in OpenCart Updated on August 16, 2021 by Carrie Smaha 1 Minutes, 12 Seconds to Read Once orders are placed on your website, you’ll need to process them. When an initial order arrives, it will have the status of “Pending”. You’ll want to make sure the payment for the order is completed, and then update the status. Anytime you update the status you can notify the customer. This keeps your customers informed about the order they placed. Updating an order status can be done through your OpenCart Dashboard. There are quite a few different status options so be sure to familiarize yourself with them. Log into your OpenCart Dashboard Go to Sales > Orders Select the order you want to update by clicking on the “view” link in the right side column of the specific order Now that the order is on your screen, you can click on the “Order History” Tab on the left side bar You can change the Order Status by clicking on the dropdown menu. Once you have made your selection, you can then decide whether to notify your customer. If you want to notify the customer of the status change, check the box next to “Notify Customer”. If you want to leave a comment to the customer you can type it in the comment box as well, but it is not necessary. Click “Add History” once you have made the changes you want. If you need further assistance please feel free to ask a question on our support center website. Share this Article Carrie Smaha Senior Manager Marketing Operations Carrie Smaha is a Senior Marketing Operations leader with over 20 years of experience in digital strategy, web development, and IT project management. She specializes in go-to-market programs and SaaS solutions for WordPress and VPS Hosting, working closely with technical teams and customers to deliver high-performance, scalable platforms. At InMotion Hosting, she drives product marketing initiatives that blend strategic insight with technical depth. More Articles by Carrie Related Articles Editing the Information Pages in the Footer of OpenCart My OpenCart 3 Contact Form Won’t Send Emails Resetting your OpenCart Admin Password with the Forgot Password link Using Free Cloudflare for SSL on OpenCart 1.5 Adding your store logo to your OpenCart 1.5 website Changing your Admin Password in OpenCart 1.5 Restoring a Database Backup in OpenCart 1.5 Sending Emails to Customers through OpenCart 1.5 How to Enable SSL Connection in OpenCart 1.5 Creating a 404 error page for OpenCart
