How to Set DNS Records for 3rd Party Services

20 thoughts on “How to Set DNS Records for 3rd Party Services”

1. Sorry for the issue with adding a TXT record with the “@” symbol. The @ symbol represents the root name of the domain. So, if your domain is “domain.com” then the record you put in there should be “domain.com.” Note the “.” at the end of the name – it is necessary for the record. You would use the full name in place of the @ symbol.

2. I want to use an encrypted 3rd party email provider such as StartMail. Does InMotion servers work with 3rd party email providers(like SmartMail) that help the consumer protect themselves from unwanted intrusion? Or are the consumers subject to only having their email on google servers?

   1. InMotion Hosting provides DNS services which you can use to direct your email to any service you prefer. Google is used in the example above, but you can use any email service that works best for your needs.

3. Hi.

   I also have inmotion host my wordpress site while using godaddy’s workspace email to handle my emails and domain is also hosted at godaddy.

   You said “from my godaddy control panel i changed my nameservers to ns1.inmotionhosting.com and ns2.inmotionhosting.com. then i went inside inmotionhostings cpanel->MX Entry and created 2 MX records to point to the nameservers responsible for godaddy’s workspace email.” 

   May I please request you what specific MX records have you created?

   Thank you.

    

   1. You should create a subdomain such as:
      mail.example.com (Be sure to replace example.com with your actual domain name)

      Then, point the ‘a record‘ for mail.example.com to your IP address at GoDaddy.

      Thank you,
      John-Paul

4. What did you use to create 2 MX records to point to the nameservers responsible for godaddy’s workspace email?  I am not sure what to use?

    

   Thanks,

   Danna

   1. If you are pointed to our name servers, then the MX Entry tool in the Email category of the cPanel has the interface to create MX records.

5. i recently decided to let inmotion host my wordpress site while using godaddy’s workspace email to handle my emails. btw domain is hosted at godaddy.

   from my godaddy control panel i changed my nameservers to ns1.inmotionhosting.com and ns2.inmotionhosting.com. then i went inside inmotionhostings cpanel->MX Entry and created 2 MX records to point to the nameservers responsible for godaddy’s workspace email.

   email works and goes into my godaddy workspace email inbox.

   i realised that, contrary to what i read on these forums, I didn’t have to create an A record called ‘mail’ and point it to godaddy, then create 2 MX records and point them to ‘mail’. now why is this so? 

   1. MX records must point to an A record. The mail record we suggest creating is an A record. The server names you are pointing to at GoDaddy are also A records. That is what matters.

6. I’m looking at the “Website hosted by Inmotion, email hosted by third party”, in your example the third party is Google Apps.

   I’m looking at this for my clients to protect them from losing email if Inmotion’s servers and their website go down, like happened recently. (bad day all round)

   If I understand correctly the changes you are making in cPanel in the above example would not protect the email services as the message still needs to go to Inmotion’s servers to get the mail record.

   To get the separation I want I think I need to change the MX records at the domain registry, not Inmotion, and in that way website inquiries will go to the site hosted at Inmotion and email will go to Google Apps, for example. Each would function independently of each other.

   Am I correct?

   Thank you,
   ernie

   1. Hello Ernest,

      The main difference we’re talking about is how the DNS is being handled and specifically where it’s being handled. MX records are part of the DNS. So, when something is emailed, the responding server first has to identify WHERE it’s coming from. The DNS records (on the DNS server) provide this information. However, this information is shared in DNS servers on the Internet in general, so if the servers went down (heaven forbid), then the main thing that would be affected is that no DNS changes would occur until the servers (specifically the InMotion DNS servers) came back up. An example of a DNS change is like changing the MX records you’re referring to. Once a change is made, it is propagated on the internet. In regards to your MX records, email would still flow if you’re already pointed to Google Apps – unless Google’s servers went down – which probably won’t happen. Bottomline, if you want your email to be handled by a third party such as Google Apps, then email would still work if an outage occurred at the InMotion servers.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

7. Hello John,

   No, there’s no return emails. It went fine as it’s delivered to end user without any sign of delivery failer.

8. I handle it by creating an mail forwarder to every single Google App’s email in inMotion cPanel

   using the free offered test domain alias from Google.

   Example: I have [email protected] hosted in Google Apps, so I created [email protected] in cPanel > Forwarders

   So far everything working fine but groups!

   Groups I created under Google Apps with users from:

   Google Apps > Get emails of course.
   InMotion Hosting > Don’t get emails!
   Other public services (Hotmail, outlook.com, yahoo,..) > Get emails.

9. Hello Yousif,
   

   I am in a similar situation. How did you end up solving the issue please? I will love to hear from you.

    

   Thanks

    

   1. Hello Muhire,

      Thank you for contacting us. If you want email hosted at 2 different places, you would have to setup 2 separate mail servers, and point their “A record” to different locations.

      For example create:
      mail1.example.com with an A record pointed to Google Apps.

      mail2.example.com with an A record pointed to InMotion Hosting.

      Then, people using Google apps use mail1.example.com as their mail server.

      People with email hosted at InMotion will use mail2.example.com

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

10. I really need help to setup this correctly, my setup as follows:

    – Website hosted locally (Made the above steps)

    – Have group of emails hosted in Google Apps

    – Have the rest of the staff emails hosted in my Inmotion Hosting

    —

    So far things work, but now mail from Gapps/Inmotion to Group don’t reach Inmotion-hosted accounts inside that group. Ex: When I send email to a group contain users from Gapps, Inmotion, hotmail, etc.. the message don’t rach Inmotion accounts only!! 

    Any advise?! Thanks!

    1. Hello Yousif,

       Thank you for your question. We are happy to help, but will need some additional information.

       Are the emails returned or bounced? If so, can you provide the returned/bounced message?

       Also, it may be easier to contact live support at the time you are sending the emails. so they review the server logs in real-time.

       If you have any further questions, feel free to post them below.
       Thank you,

       -John-Paul

11. I am configuring spilt delivery with Google and it was working fine. When I delete the CNAME record and create the A recod my hosted email with inmotionhosting no longer able to receive emails. Any suggestions please?

    1. This is because the MX records which control mail point to the location of your A record by default which is then sending your mail to the other location that you changed your A record to. To fix it, you may use the MX Entry tool to point your mail to the server that you are located on. You may see this to the left side of cPanel and will say something like bizXXX.inmotionhosting.com.

12. Thank you this was very helpful.

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